Cloninger Ford of Morganton
Morganton, NC
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Awsome dealership. Great experience. The salesman done everything possible to accommodate me. From the sale to finance. All was handled in a timely manner. Great experience. The salesman done everything possible to accommodate me. From the sale to finance. All was handled in a timely manner. More
Worst experience after the sale- EVER. They took my trade in- clear title - and never transferred title so now my state DMV is charging me for late registration etc- this dealership never They took my trade in- clear title - and never transferred title so now my state DMV is charging me for late registration etc- this dealership never submitted paperwork to transfer my trade in to them. Not illegal, however when I contacted them over 6 times to get clarification no one could or would help me. In fact in a frustrating call I made to their title transfer lady, she hung up on me when I suggested my Attorney may need to contact them. I got absolutely no where and no help with this person. She was not understanding my situation. And worse, she did not care. She became very caustic and arrogant -unprofessional. I am the customer and needed her help. I am new to the area and was hoping to establish a relationship as I am ready to purchase some dream cars- well, they lost my business. I also felt extremely rushed as the time of purchase when discussing extended warranty and costs. The initial sales person I worked with was professional and kind and seemed nice- but once I decided on the car I wanted- the entire process went downhill fast. Please avoid this dealership unless you don't care to have a positive experience. This was really terrible for me. More
I'm very impressed. I walked in 15 min before the dealership opened. Carlton immediately greeted me and introduced me to Dwayne. Dwayne helped me trade my SUV and to pur I walked in 15 min before the dealership opened. Carlton immediately greeted me and introduced me to Dwayne. Dwayne helped me trade my SUV and to purchase an Explorer. I typically hate the car purchase process but I can honestly say that Dwayne and Carlton at Cloninger Ford in Morganton made this a very pleasant purchase experience. More