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Hendrick Pontiac - Cary, NC

On 10/5/2008 2:14:52 PM kaenmey wrote:
I am not normally one to complain when things go wrong with a vehicle service because, as with anything, accidents do happen. In this particular situation, however, I felt it necessary to inform others of my ordeal with Hendrick Pontiac-Buick-GMC in Cary, NC.

I brought my vehicle in for a standard 90k mile service. The full service cost me nearly $1,000.00 which I paid in full upon collecting my vehicle. Up until the day of the service the vehicle had not given any trouble whatsoever. It made me suspicious then that the very same day I collected the vehicle things started to go horribly wrong. To cut a long story short, over the next few weeks I had numerous things break down on the vehicle, all of which should have been serviced during the 90k mile service. I returned the vehicle two more times to Hendrick Pontiac-Buick-GMC to have these issues fixed but they never were. I decided I was not prepared to take the vehicle there a fourth time so I took the vehicle to another dealership in the area to have it looked at. When this new dealership started poking around inside the vehicle they were appalled to discover that just about none of the things I had paid for in the 90k mile service had actually been completed. What is even worse is that they discovered that necessary parts had actually been removed from my vehicle! This new dealership performed all the needed repairs on my vehicle and it has been purring along wonderfully since then (about 6 months ago now).

When I confronted Hendrick Pontiac-Buick-GMC about the problem they denied that they did anything wrong and accused the other dealership of telling lies. Mr. Robert Rudloff, the service manager at the dealership, treated me with such rudeness and disdain it made me furious. He refused to acknowledge any wrongdoing and refused to offer me any kind of refund for the work I had paid for that was not completed. I then wrote a letter to the owner of the company threatening legal action if they did not rectify the problem. It was only after this threat that the owner approved a refund of half of what I had paid for the original service. Even with the refund, the whole ordeal still cost me an additional $1,000.00, over and above the original $1,000.00 for the service.

This has been an incredibly costly and frustrating experience for me and I would recommend that anyone stay as far away from Hendrick Pontiac-Buick-GMC as they possibly can.

Bob King Buick Pontac Gmc - Wilmington, NC

On 2/6/2007 2:42:14 AM CharlieJ wrote:
It wasn't all roses, but we did buy TWO vehicles at one time from Steve at Bob King. We traded a Chevy Impala, BMW 328i and Dodge Caravan for a brand new Pontiac Montana SV6 and a Pontiac Bonneville. Steve was very kind to understand that our three car payments were a burden -- and to work out the priorities we explained: A new(er) van for my wife and two car payments within a budgeted range.
The only negative parts were that Steve first told me about a newer Grand Prix, but someone sold it before we arrived (less than 24 hrs from contact to on-site). I found another Grand Prix, but it didn't meet the budget. I asked Steve to replace the rims on the Bonneville with the rims on GP. At first, he lied and told me they wouldn't fit. When I pushed him, he fessed up and told me that the certification of the GO would have to be redone if they changed the rims. I'm not sure I buy that, but anyway -- I'm pretty happy with the deal and vehicles.

They didn't play games and didn't try to hold us there and wear us down. That is a BIG plus in my book, especially because we have three children that can get kinda cranky from sitting in a car dealership too long.

I hate that I traded my BMW, but I would do business with Bob King again.