I had an 8:30 appointment to have new tires installed on - abscearce
I had an 8:30 appointment to have new tires installed on my car. When I arrived there were several people who were not assisting anyone and I was not acknowledged. After a few minutes I walked up to a service advisor and said I have an 8:30 appointment, his response "someone will be with you shortly." I waited a few more minutes and was finally assisted. I told my advisor Rainer about my appointment and asked what brand of tires are available for my CR-V, he checked and told me the type of tires is Toyo. I said that is fine. After going over a few additional things I asked how long my appointment would take and he said "everything should be done around 10:30." I said that is great. He continues to work on the necessary paperwork and leaves the service area, when he comes back he says my car will not be ready until later in the afternoon and asked if I was going to leave the car. I said that was not my plan and I asked if there was a loaner available. He told me there was not a loaner and asked if I would be able to get a ride. Fortunately, my cousin was able to pick me up. At 2:20 I sent a text because I had not heard about the status of my car. I received a message saying "Tech has one more car he is currently working on and your next. ETA 1.5 hours." I made arraignments for my cousin to pick me up from my house at 4:30 to take me to Flow. When we arrive my car was not ready. Rainer said he needed to finish up with the customers who are waiting and he would check on my car. We go to the waiting room and 20-30 minutes later I still haven't heard anything. I noticed Rainer go to the restroom, when he comes out I ask about my car. He said he would check and let me know. A few minutes go by and he comes back to say the tech is working on my car and it should be about five more minutes. I receive a video of my car at 5:34 and in the video the tech said "Your oil change is complete, I have topped off the fluids, and your alignment is done." I said to my cousin that is not what I came in for and my old tires are still on my car. I sent a text to Rainer about the video and his response was "Please come on back here at service. Thanks." I knew that meant I did not get the service I came in for. I went to service and Rainer asked what was in the video because he did not take it. I explained that the old tires are still on my car and the tech said the oil was changed and that is not what I came in for. Rainer viewed the paperwork and said realized the new tires were not put on the car. He went over everything that was done and I told him I was not paying a dime and I want my car because it has been here all day and what I came in for was not done. Rainer had to get his managers approval to remove the charges and mentioned the manager said if I came back I would not be charged for the alignment. I again said I am not paying for anything, I want my car and I will never use Flow Honda again. I am truly disappointed that my car was there all day when I had an actually appointment to wait on my car and the work I scheduled my car for was not done. I am also disappointed that no one greeted me upon arrival and the manager did not have enough courtesy to address the issue with me. I am glad to know my money is not good enough for Flow Honda, I will take my business elsewhere and I will advise others to do the same.
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