Appointment Scheduling: Scheduling an appointment for a - Ravikumar Sekar
Appointment Scheduling: Scheduling an appointment for a vehicle safety inspection at Johnson Lexus of Durham was a breeze. The customer service agent made it convenient to select a time slot that worked best for me.
Facility and Atmosphere: Upon arriving at the dealership, I was impressed by the clean and well-organized service area. The atmosphere was welcoming, and I felt comfortable waiting there while my vehicle was being inspected.
Customer Service: Service Advisor Brenda Lacy at Johnson Lexus of Durham demonstrated exceptional customer service. She was friendly, professional, and knowledgeable about the safety inspection process. She took the time to explain the inspection procedures and answered all of my questions thoroughly.
Quality of Work: The quality of work performed during the safety inspection was top-notch. The technicians were meticulous in their examination of my vehicle, ensuring that every safety aspect was thoroughly checked and addressed.
Communication: Throughout the inspection process, the dealership kept me informed of the progress.
Billing and Transparency: The billing process was transparent, with all charges clearly explained. There were no surprise fees, and I appreciated the honesty and integrity shown by Johnson Lexus of Durham in their pricing.
Follow-up: After the safety inspection was completed, the dealership followed up with me to ensure that I was satisfied with the service.
Overall Experience: My overall experience with Johnson Lexus of Durham for the vehicle safety inspection was excellent and appreciate Brenda Lacy for the great service.
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