39 North Carolina Mazda Service Centers

Top Notch Service. - david.lenk

Top Notch Service....Its why you buy a car from Mazada South Charlotte. I drive an hour and half just to have them work on the Car even though there is one much closer

I just bought a used manual cx5 and looked over it on my - jer.parham00

I just bought a used manual cx5 and looked over it on my own, but figured it'd be good to have someone at the dealership look over it. Nick was great with walking me through the transmission diagnosis and full circle inspection. I will definitely be coming back to this dealership for the future work that will be needed. I also picked up some coolant earlier in the week. Great people over at Keffer.

Excellent customer service, were professional and - clairegelinas

Excellent customer service, were professional and personable! Quick and fantastic lounge to wait in while my car was being serviced! Asked permission to do a new filter before they did it!

There is room for improvement in the service provided by - Boss Lady

There is room for improvement in the service provided by the staff. There have been instances where some members of the team demonstrated a lack of concern for the customer. Additionally, there has been a change in the service offerings, such as a new charge for tire rotation with an oil change, which was previously included. Moreover, during a recent visit where I brought my Cadillac in for one issue, it was returned with an additional problem that was not present initially. Furthermore, the exterior of the vehicle was not cleaned, nor was there an offer made to do so. Consequently, my vehicle was returned in a dirty condition.

waiting 4 repair 9 weeks & counting - FIXMYKIA!

Brought my Optima in for repair ( needs heater core) the week before Memorial Day; it was there over a week and they never got to it since they only have 1 mechanic who can do the work. I was told they would call me to get it in ..............still waiting today's date 7/19/16. SO WHERE DO I GO TO HAVE MY KIA FIXED??

General sales manager and parts department service manager - keiasue

Will a 2016 Jeep Compass in April of 2019 today is August 5th have few problems took it back they took great care of me fixing my car no problems five star rating from me

My new C-300 - Monegrojon4895

I came to buy a Mercedes Benz I worked with Diana Rollins she was awesome!! I got the car I wanted and at a payment I could afford. Ronny helped me get my first car loan! I will tell all my friends to go to AutoExpo if they want a car and ask for Diana!

Great service!!! - jcarlin1351

I came in for an oil change and left with a new car!!! Love my Hyundai and the guys at the dealership that took care of me. This is my second time buying a Hyundai Sonata from this dealership! Couldn't be happier!!!

*Go to Mazda at Sports Durst in Durham instead* This - CapitalMazdaSucks

*Go to Mazda at Sports Durst in Durham instead* This review is only for the service department. I called them to set up an appointment to get an issue with my car diagnosed. The lady that answers the phone in this department needs an education on customer service. At one point during the conversation she said that I'll need to "drop the vehicle off and leave it with us". So I asked her to clarify how long it will take for them to look at it. She answered my question by repeating "you need to drop the vehicle off and leave it with us" in a slower tone. I understand the English language - that is not what I asked to be clarified. She had a very entitled tone to her voice that made it seem like she couldn't care less about whether you were a customer or not. On top of all of this she said that it would cost $150 for a diagnostic check and that cost would NOT go towards the cost to fix the problem. So I called Mazda at Sport Durst (in Durham) instead. They had FAR better customer service and said that the cost to diagnose WOULD go towards the cost of fixing the problem. So I would recommend everyone use them over the Cary location - even if it is a farther drive.

I had work done to my dodge magnum Rt. The front fender... - msburns

I had work done to my dodge magnum Rt. The front fender was replace along with some other work. Paint matched perfectly and no over spray. These guys were always there when I called and tried to help me regardless of who had my paperwork. Teamwork, dedication and top customer service is a gift and Crown Auto Paint and Body exemplifies each one. Thanks for you commitment to excellence.

Fixed up my inside door handles quick and replaced a... - matt.miller3

Fixed up my inside door handles quick and replaced a brake light that I could not get too. Also a friend of mine had a car wreak and now it looks like new. Great Job Guys. Matt Miller

Professional, courteous, efficient! The service Dept... - emann

Professional, courteous, efficient! The service Dept staff was on the ball! I got my oil changed and it was all good from start to finish!! Will definitely be back!

Excellent service - salcuta88

Jason and Chad are professional and courteous. Call back regularly to update on the process of my car when being worked on. Go out of their way to make sure customers are satisfied. Will definitely work with them again.

Mazda service department has a wonderful service advisor, - Drummond

Mazda service department has a wonderful service advisor, Rebecca is the best, she's phenomenal, she's very informative, very helpful, honest & loyal I truly trust her advice when it comes to service my 2014 Mazda..she goes; above and beyond to help you. I truly appreciate her.she works hard to get the best outcome for me...Rebecca is the BEST

This used to be one of the best places to get your Mazda - caroline

This used to be one of the best places to get your Mazda serviced. However, I made an online appointment inspection on a Monday to get my Miata inspected on Saturday. When I got there, they said they don't do inspections on Saturday. Why did they accept the appointment? Why couldn't someone call or text me before Saturday to let me know? Very poor service.

Great service department. - John

If you need your Mazda serviced, take it to Independence Mazda. Bill and Bobby will take good care of you. They are an honest service department and will not take advantage of you. We have bought 3 cars from them and only service them here. We are so glad they are close by. We have been going to them for 13 years and will continue to have our Mazda's serviced by them.

Service center is either scam artists, or incompetent. - TS6467

Service center is either scam artists, or incompetent. Had a diagnostics done at a different car shop that said the check engine light in wife's Mazda 5 was a bad 02 sensor and that the Mazda service center HAD to do it. Called, told them the issue and made appointment to drop off car. Got a call from them that they performed another diagnostics (that we paid for again) and that they had to order the 02 sensor, which would take two days. Asked them why we dropped the car off if they didn't have the part....no answer. They also said a tie rod needed replaced, which we agreed to. We set a date to come back and thought we paid the bill in full ($518). Wife just picked it up and was charged another $411. So $929 for a diagnostics, tire patch, one tie rod end, and one 02 sensor. Hope they enjoy the money because we'll never be back!

they have a good customer services - Floren B

Mr. Barry, has a very good customer services, he took the time to explained to me everything about my concern about my car, and he was very patient with me

Outstanding service - mazdaman

I have a Mazda CX-5. Bought brand new from this dealership. I have always taken my vehicle to their service department for maintenance. Marshall and crew are outstanding. He always explains the work to me and gets me in and out in a timely manner. My neighbor has a Mazda that was bought in Greensboro and they hate taking their car in for service because, even with an appointment, they are sitting there for hours and the service department is always trying to get them to fix something that does not need fixing. Keep up the good work Dick Shirley Mazda Service department!!!!!

Mr. Winters is reliable and honest. He made me feel like... - TinaLunt

Mr. Winters is reliable and honest. He made me feel like my collision repair needs were important to him. The experience and follow up were professional and quick. I would use this shop for future needs.