They don't value they customer's time - John F.
New to the area and we own 2 Mazda vehicles. We received a recall notice for one the vehicles. Called up Sport Durst Mazda to schedule the recall service appointment, had the hardest time trying to even get an appointment. Since it was a recall they needed the VIN, which I did not have handy at the time. So, after a few minutes of trying to get the Rep. to schedule the appoint and that I would call in later with the VIN, I was able to get her to agree and schedule the appoint. Then I remembered we just received the property tax bill, and that would have the VIN on it. So far, other than being a bit annoyed by their process, I was okay with the whole thing. Now we get to setting the date and time, I ask for how long it will take to do the service. She informed me and I requested a loaner car. She than told me that they don't offer loaner cars for this type of service appointment. I just told her to forget the appoint and thanked her for her time. It's a shame, because our old dealership, Mazda of South Charlotte, treats us so well. They always have loaners for us no matter the appointment. We never have to jump through hoops to get an appointment to begin with. If this is how Sport Durst Mazda treats their customers, I will never purchase a vehicle from them. I would rather purchase from Mazda of South Charlotte (even with the drive - it would be worth it!!). I was really surprised by the level of customer service, or lack-there-of. Anyway, they just lost a customer in us. We will take our business to a place that values their client's time and know how to deliver exception customer service. There are just too many other great dealerships to choose from to settle for this poor level of customer care. Kind of makes sense why they have a 2.5 out of 5 star rating.
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