1,902 Ohio SRT Service Centers

Moving to a new area always brings challenges, and when - Dave J

Moving to a new area always brings challenges, and when my 2023 Honda's engine light suddenly appeared shortly after settling in Medina, I was concerned about finding reliable service. Fortunately, my worries were swiftly eased by the exceptional assistance of Dan W in the Service Department at Rick Roush. Upon calling the dealership, I was promptly connected with Dan, who was able to quickly schedule an appointment that fit my busy schedule. His knowledge about Honda vehicles was evident, as he patiently explained the possible causes of the engine light and what to expect during the service visit. Dan ensured that my car was seen promptly by the service team, who diagnosed and resolved the issue quickly. Throughout the process, Dan kept me informed, providing updates on the progress and making sure that any additional questions I had were answered. Dan's friendly demeanor and genuine interest in helping customers stood out. Moving to a new town can be daunting, but Dan's assistance made me feel welcomed and reassured that my vehicle was in good hands. His dedication to customer service is commendable and truly made my experience with Rick Roush a positive one. If you are in Medina and need your Honda serviced, I highly recommend reaching out to Dan W at Rick Roush—you won't be disappointed.

Went in for my service appointment, they got me in early - CasD

Went in for my service appointment, they got me in early and correctly diagnosed and fixed my car. I highly recommend going to Rouen!

Excellent Customer Service & Show Room - Margaret Mosnot

I leased my Chevy Equinox from Sarchione and have been extremely pleased. They have been available for any follow-up required and my last year of owning the vehicle has been GREAT!! All of the individuals from the front desk, service center, credit department, and sales were both accommodating, patient and supportive. I truly felt they had my best interest at hand throughout the entire process.

I took my car to get an axle that they recently fixed - 4doloproductionz

I took my car to get an axle that they recently fixed looked at yesterday. Today, my car has a mass air flow malfunction. Ive had this car since july 2022 and have had multiple issues. Not really sure whats going on in the service department but it really is aggravating putting your trust into the place you purchased your vehicle from only to continue to run into obstacles. This should not be happening considering I havent even had the car for a year.

We just moved to the area and my husband had a recall on... - Leslie Wood

We just moved to the area and my husband had a recall on his truck. We called them and they got us in for the recall. When we got there to have the recall taken care of my husband asked if by chance they could just go ahead to do the oil change and tire rotation on it while we were there. They told us NO PROBLEM! They got the recall done, oil change done and tire rotation done and even washed the truck, all in about 45 minutes!!!! Super nice people and they definitely know how customer service is suppose to be!!! Thank you!!!

Service department is fantastic! - imjoshk

Service department is fantastic! Nate, the service manager always takes care of me and helps me out with things!

IF YOU WANT AMAZING SERVICE LOOK NO FURTHER!!!!! - SHUTDOWNCHRYSLEROFNORTHOLMSTED

I OWN A 2001 JEEP GRAND CHEROKEE AND I WILL ONLY TAKE MY JEEP TO SLIMANS...... PERIOD HAD VERY BAD EXPERIENCE MANY YEARS AGO AT NORTH OLMSTED AND FOUND SLIMANS AND HAVENT LOOKED BACK. WHEN I WALK INTO THE SERVICE AREA I AM GREETED BY NAME AND FEEL VERY WELCOMED. THE TECHNICIANS ARE SO KNOWLEDGABLE AND ALWAYS WALK ME THRU WHAT THEY SEE AND THE PRICES ARE VERY REASONABLE. I NEVER QUESTION IF THERES A NON TRUSTWORTHY TECHNICIAN ISSUE IM BEING CHARGED FOR. ONE TIME I SAID I KNOW MY TRANSFER CASE NEEDS REPLACED PLEASE HAVE IT DONE (NO WARRANTY) AND RICHARD SAID WE CAN BUT YOU DO NOT NEED IT. YES IT IS STILL RUNNING GREAT 2 YEARS LATER. THE PARTS DEPARTMENT IS WONDERFUL AND HELP WITH THE SMALLEST DETAILS.( I MISS PAULS SMILING FACE HE RETIRED) WAITING AREA IS HUGE, HAS COMFY CHAIRS, TABLES, GOODIES AND BEVERAGES AVAILABLE FOR CUSTOMERS. THE BIG TV"S ALWAYS HELP AS WELL. SUPER CLEAN, GREAT DEALER AND HIGHLY RECOMMEND.

When we bought this car new, we took into consideration - bruner_jean

When we bought this car new, we took into consideration the type of service the dealership offered. It was a big consideration in our choice of dealership in buying the car.

Went in for a oil change and left with a new used car. - Suzieandjeff

Had a great experience at Cadillac Duane was a wonderful salesman and person! Very knowledgeable . Came in for an oil change and purchased a new/used vehicle!

Justin took time to go over details of routine oil... - Hyundai2017

Justin took time to go over details of routine oil change. Also explained the 60k maintenance options for next visit. Justin was very friendly and gave great advice on maintaining my vehicle.

I have been getting my car serviced here for many years... - lcs464

I have been getting my car serviced here for many years and have never had an issue with anything. The wait time has always been shorter than promised.

Man what can I say just a man with a wish and these guys - Harlmny155

Man what can I say just a man with a wish and these guys made it happen and with a breeze. Got my dream car with absolutely no stress at all. David went above and beyond to make sure I understood and was 100% satisfied. Must appreciate David, will definitely be looking forward to doing business with you again. Thanks

Helyne Lloyd was great at helping to get a prompt - bell7869

Helyne Lloyd was great at helping to get a prompt service app for my safety issues on my new Avalon ..

Great service - Frank

It was a pleasure to deal with Gerald Lane. He was friendly and courteous and my service was completed early. He was thorough in explaining the points of inspection.

I didn’t buy my Car from Twin but I WILL take it there - dalepano

I didn’t buy my Car from Twin but I WILL take it there for any service needed! I was upset because my radio/screen wouldn’t show the station or who was singing the song. I called another dealer and they said I would have to leave the car for the whole day! I called Twin, spoke to service mgr. Mark. He said bring it in-should take about an hour. I did and they re-programmed it and I was out in 1 hr and 15 min. The service department was so friendly and the wait area was clean and had coffee/tea. And they didn’t even charge me for it! I’m 82 and was so happy I didn’t have to make arrangements to leave my car for the entire day!! Best service department ever! Dale.

Dave always kept me informed of what was going on with my... - rinn99

Dave always kept me informed of what was going on with my car when he said he would. He was friendly and went above and beyond to get cost-effective work done.