Reineke Honda - Service Center

Friendly Customer Service Beginning with the scheduling with Sue, to the service call and the check out, everyone was exceptionally nice and helpful. The key drop and the car w Beginning with the scheduling with Sue, to the service call and the check out, everyone was exceptionally nice and helpful. The key drop and the car wash were very nice touches. More

Great Customer Service The service department stayed open longer to receive my car and give me a loaner while mine was diagnosed. I had an appointment in the morning that I The service department stayed open longer to receive my car and give me a loaner while mine was diagnosed. I had an appointment in the morning that I was able to attend because of this. I appreciated the excellent service the shop provided. More

Recent visit I love Gene Stevens! The associates in the service department are always helpful, courteous, friendly, and always a pleasure. If I need a ride some pl I love Gene Stevens! The associates in the service department are always helpful, courteous, friendly, and always a pleasure. If I need a ride some place while waiting, they take me there and come after me. The Best! I love my Honda!!! More

Great service. Service was done as scheduled. Service was explained to me and other service that should be performed, and has been scheduled. I have recommended this Service was done as scheduled. Service was explained to me and other service that should be performed, and has been scheduled. I have recommended this dealership to others. More

welcomed and felt like family everyone went out of their way to make me feel welcomed and at home.they are a first class operation that I will continue to return to. everyone went out of their way to make me feel welcomed and at home.they are a first class operation that I will continue to return to. More

Excellent Service Always love how I am greeted by name. The service I am getting at my appointment is reviewed with me. They contact me if there are other issues that Always love how I am greeted by name. The service I am getting at my appointment is reviewed with me. They contact me if there are other issues that they need to do further service on. If I choose not to have the service performed I get no pressure from them. If there have been problems or questions about the work done, they have taken care of it promptly. I have been very impressed with Gene Stevens Honda and I trust them to do quality work!! More

service (A123) Great service and appointment availability. I am sure the van didn't get washed after the service due to the frigid temps outside, but I always appre Great service and appointment availability. I am sure the van didn't get washed after the service due to the frigid temps outside, but I always appreciate it when my vehicle gets a wash with service. More

ACCORD on the Run 2016 has started. Our weather has been mild, allowing as much time as possible to get things done. Some say "Hast Makes Waste." At GENE STEVENS HON 2016 has started. Our weather has been mild, allowing as much time as possible to get things done. Some say "Hast Makes Waste." At GENE STEVENS HONDA, the HASTE on display, bought me some needed time.. Jim Laird took the time to ask, how the Accord was suited for us. Gene Stevens stopped to chat with us. Stacy is great at keeping the ball rolling. From phoning for the service to driving a nice clean Honda home, it was a quality experience. The carnation was appreciated. Thank you Paul V. More

oil, lube, filter and tire check Quick and efficient service. All questions answered in a professional manner. Service person was knowledgeable about what could be done to check tire Quick and efficient service. All questions answered in a professional manner. Service person was knowledgeable about what could be done to check tire. She was courteous. More

)6 Honda Odyssey Service I took my wife's 2006 Honda Odyssey in for new tire installation, alignment, front brakes, front rotors, brake line flush, and a fuel pump recall. I d I took my wife's 2006 Honda Odyssey in for new tire installation, alignment, front brakes, front rotors, brake line flush, and a fuel pump recall. I dropped the vehicle off just before 7 am and was told the service would be complete by end of day. I don't live in Findlay, but work there so I would just wait on the vehicle until after work. At 4:00 pm, the service writer Stacy calls my wife and tells her the vehicle won't be ready until 5:00 pm. At 4;04 Stacy calls my phone and tells me the van won't be ready until after 5:00 pm. At 4:20 I receive a call that my vehicle won't be ready that evening but they will give me a rental to drive home. I get a ride to the dealer from my boss and get the rental. The rental car has less than 1/4 tank of gas in it. I specifically told the employee on the phone that I live 40 minutes away from the dealership. I mention to him that there is not enough gas in the vehicle to get me home. He runs and grabs a $10 bill and throws it in the window and says. "There ya go. That should cover it." Wow.. I reluctantly pull out of the dealership, and before leaving the parking lot get furious over the way things just went down and go back into Gene Stevens to discuss my experience with a manager. The service manager had gone home for the day so I get to meet with the sales manager. Mr. Stevens. He is lightly apologetic, but overall doesn't really tell me anything. The service writer Stacy, decides throwing a $10 bill my way wasn't the best way to handle things and has the vehicle fueled up. After talking with Mr. Stevens for ~15 to 20 minutes, he says "hey let's go see if they brought the car back". A different rental vehicle had returned with fuel so I jump in and head home. Before leaving, I politely asked Stacy the service writer if he can check on pricing to fix my wife's sliding doors that have been sticking. He informs me of the price and I decide that eventually I will bring back to repair. The next morning I receive a call from Stacy at Gene Stevens that my van is ready. I ask about the sliding doors to surprise my wife. Stacy tells me they have the parts and that it will cost $87/side with tax. I agree and let them keep the vehicle until I get off of work today. Just before noon, I get a call that my vehicle is ready. After work, I return the loaner and pick up my vehicle. No apologies, just the comment that I have been very patient.. I get in and am immediately excited about how quiet my wife's car is thanks to the new tires. I get home and show her that the sliding doors are fixed surprise! When opening the passenger door for the first time with the key fab, the door did not open. I hit the button again and the door opened with a popping sound. I take a closer look and see that the cover for the sliding door track is not installed properly and is getting caught on the sliding door when opening. Now I have paint damage on my door and my cover. I am going to be traveling out of state for work next week and now have to try to take this vehicle back into Gene Stevens Honda to be fixed again.. I called the service manager Don who was semi-apologetic and even commented that they will take care of it if indeed they caused the problem.. I said the door wasn't contacting before you got a hold of it and you replaced the center door roller so clearly you created the problem. My wife now has to reschedule the vehicle next week and she works evenings. I am very disappointed in Gene Stevens. I have never seen a Honda dealership with this poor of service and quality work. More