1,907 Ohio SRT Service Centers

My 20 year old daughter saved her money and purchased a... - DLash

My 20 year old daughter saved her money and purchased a brand new 2019 Compass. Two weeks later it lost power on the freeway on her way back to CSU. It’s happened 6 times in 12 months. NO COOPERATION from the dealership because they can’t detect a code. 29,000.00$ LEMON Everytime she takes it or gets it towed in she gets treated rudely by Service and the Service Manager. She transferred to Texas but due to her vehicle being unsafe she couldn’t take it with her.

The service department will take advantage of you. They... - amwarner4u

The service department will take advantage of you. They lied to me in saying that I need a $1200 repair on my van (I even purchased the 95 van new from them). The local car shop repaired it for $180. Outright lies from two or more employees in a single visit. A real turn off. Do not let your mother or sisters in there. They will eat them up with needless work and charge them $85+/per hour as the cha-ching them. Worse experience in a car dealer service since the 1980's.

This was my first visit for service at Kelly, I have been - MyBMW

This was my first visit for service at Kelly, I have been going to the other BMW WANT dealer on the other side of town. (Good riddance). I needed an oil change and suspected my 2016 with 143k needed a front wheel bearing replaced. Zac was very good at listening to my concern, and indeed the wheel bearing was the issue creating a humming noise. Zac was good at keeping me informed and the work was completed on time and the checkout was quick. Kelly is my new place for service.

I visited Hanley Subaru in Bedford. Curtis handled my... - teri56lyons

I visited Hanley Subaru in Bedford. Curtis handled my problem and gave me some extra pointers. The Ganley Service Team is great! They advise you about the problem, are honest about what should be done, and do the work well. I have always felt that they put the customer first!

I had heard ggod things about Ganley Chevy in Aurora from - jim.entsminger

I had heard ggod things about Ganley Chevy in Aurora from several people. So, today I took my bosses 2024 Eqinox in to investigate a cabin vibration/buzzing noise that was distracting her. I heard it too while riding with her and we were both stumped about what it could be. For sure it had to be a loose panel or some type of fitting. Well, thanks to Service Duty Manager, Rob, the issue was resolved very quickly. During the test drive with him, he reached up to the eyeglass holder and pulled out a pair of sunglasses. Thde buzzing stopped instantly. Feeling quite embarassed, I sheepishly thanked Rob. He made me feel better by saying he learns his craft every day and dont feel embarassed. Hde drove me back to the dealership and had my car washed. No waiting, no service fees, no red tape. Just a smile and salutation for a good rest of my day. That's the kind of service that tends to fall by the wayside with corportate America. Well done Rob. THANK YOU! JIm Entsminger Cleveland, Ohio.

As always excellence in service, availability and - topshelf_53

As always excellence in service, availability and customer service. The KG Volkswagen team represent very well! I thought I needed a new battery, but as it was explained "very clearly" to me what was happening with my battery. I'm retired and don't drive as much anymore. And considering the fact I bought the car in 2018 and never had changed it; I bought a new battery. Excellent price also!

Great Service Department! - candyz

Kepich Ford has "the" best service department around. The hours are very convenient. If it's routine maintenance it's done quickly and professionally. If it's a more serious repair, Chuck and his crew give you full details on what is involved and what it will take to fix it. They also point out possible problems that may arise when doing their inspection. And they work on all brands, not just Ford products!

Key Chrysler gave us superior service with our car. We... - mmrparvin10

Key Chrysler gave us superior service with our car. We had issues that Chrysler Corp. would not help us with. Key went above and beyond our expectations in the quality of service and assistance they gave us. Highly recommend.

Diann, Josh, and the rest of the service team are... - rrucker

Diann, Josh, and the rest of the service team are outstanding. My first meeting with Diann was due to an emergency situation, sidewall tear in my tire, leaving me stranded. Being the early days of a new-model car, no one had a tire. Diann stepped in with a "I can't have a FIAT driver off the road for the weekend!" and pulled a tire from one of her inventory cars and got me on my way. Since then, I've returned to Kings for all my servicing - not just my 500, but all my vehicles. I had a bit of trouble with some servicing for my wife's Honda and took it to Diann for a second opinion. She eliminated some unnecessary repairs and cut my estimate from the the other dealer down to more than half off, and it was faster and more convenient. Diann and Josh always get me scheduled, work done, and out the door in no time, no fuss, no muss - just the way it should be. Highly recommended without reservation.

Tony was polite and helpful. - denisegrimmer1

Tony was polite and helpful. He was the first person I came in contact with at Kings Mazda. He answered my questions. Explained the special Kings Mazda had on Oil Changes which I took advantage of. I appreciated the video shared with me that the tech took of himself servicing my Mazda CX-30. Thank you for your professionalism Tony! With that said each person yesterday I came in contact with was very helpful and kind. Excellent Service!!