Key Chrysler Jeep Dodge & Dodge Ram - Service Center

Very disappointed yesterday after I waited over 2 hours for a simple oil & filter change on my Fiat 124 Spider. I was given a price reduction, but I never receiver the Free 23 Point Inspection report. I for a simple oil & filter change on my Fiat 124 Spider. I was given a price reduction, but I never receiver the Free 23 Point Inspection report. I was suppose to also get a Free Alignment check, But have no idea even if they did any for the above beside the the oil and filter change. I drove from Lebanon, Ohio because I used Key the last time and did receive all the vehicle check information. I guess I need to go back to Jack Sweeney in Florence, KY to get the 23 point inspection report. More

After my car was towed to the dealership on a Sunday, I was notified on Wednesday a new battery was needed. Somehow they “forgot” to order a battery. Today is Monday(5 days later) and “we don’t know if the was notified on Wednesday a new battery was needed. Somehow they “forgot” to order a battery. Today is Monday(5 days later) and “we don’t know if the battery will arrive today “ This is the worst customer service I have ever experienced! Do not go there! More

The service department is not organized at all. My truck has been there for over a month and they refuse to give updates on their progress. I have to call them daily and I usually get some out of this world has been there for over a month and they refuse to give updates on their progress. I have to call them daily and I usually get some out of this world story. Truck went in on February 8... They are saying the service will be done Mar 4. More

Key Chrysler gave us superior service with our car. We had issues that Chrysler Corp. would not help us with. Key went above and beyond our expectations in the quality of service and assistance they gav had issues that Chrysler Corp. would not help us with. Key went above and beyond our expectations in the quality of service and assistance they gave us. Highly recommend. More

The service department won’t help at all. The car they sold me has only lasted 30,000 miles and on the 4th recall. It can’t be repaired until September at the earliest so I am without a vehicle for at le sold me has only lasted 30,000 miles and on the 4th recall. It can’t be repaired until September at the earliest so I am without a vehicle for at least two months More

Excellent service! Caitland Courney was extremely helpful!! Took my 2017 Renegade in for oil change. Caitland Courney was extremely helpful and pleasant ti work with. I came here because she amd the crew took g Took my 2017 Renegade in for oil change. Caitland Courney was extremely helpful and pleasant ti work with. I came here because she amd the crew took great care of my previous car during past visits! More

Service on Fiat 500 One of my best service experiences ever! I can’t remember the last time I received such good service. I highly recommend Key! Great job! One of my best service experiences ever! I can’t remember the last time I received such good service. I highly recommend Key! Great job! More

Always exceeds expectations. Always attentive, everyone there is friendly, welcoming and professional. Service department always gets the job done right the first time. Also, they Always attentive, everyone there is friendly, welcoming and professional. Service department always gets the job done right the first time. Also, they take great care of my wife when she brings her car in, I never have to worry because she is in good hands with people I trust. More

They seem like they couldn't give a care The general tone i've received from the couple of their service people has been that of that they don't really care. The seem to do good work once th The general tone i've received from the couple of their service people has been that of that they don't really care. The seem to do good work once they get around to it, but my interactions with them have in general been that they didn't care. I don't know who they were. For example; When i took it in for an oil change they even willy nilly used up one of my complimentary tire rotations just because i had them...didn't even ask me before they did it. More