1,895 Ohio Toyota/1000 Service Centers

I had several services done at the same time, and the - Coffee Countess

I had several services done at the same time, and the tech actually postponed his lunch to get me in & out in a timely manner. Thank you!! Everyone in the service department gets a gold star from me!!

They blew up my Radio/Navagation on my 2018 Touring - Junk

They blew up my Radio/Navagation on my 2018 Touring Edition. Then replaced it with a the wrong Radio/Navagation system. Then I had to drive around with the radio/Navagation systems squeaking every bump and dip in the road. Then I took the Vehicle in last month for them to tighten up the radio and I had the front end jerking all over the place. They tightened the radio and said they didn't hear any squeaks. They could not find anything wrong with my front end. I had to take the car to Firestone and they told me the lane assist was on because the certified xxxxxxat Adventure Subaru couldn't find anything wrong with my 2018 touring Outback. I finally took the Vehicle to another dealership to found out my stabilizers ends were bad and at 46000 miles the struts were shot. I asked them to test drive my Vehicle when I took it in for the front end jerking all over the road. All they did was put the Vehicle on a alignment machine and said every thing looks good here. Then my Vehicle was finished on a Tuesday. I went over there on Friday of that week and the service guy said sorry I did not get a chance to call you that my Vehicle was finished on a Tuesday. These people are dishonest and they did not treat my Outback like they're Vehicle. I called them to complain, I emailed them to complain then I finally went over there to talk to them about my Touring Outback they asked me to leave. The owner was too embarrassed to come out and talk to me. So I left and was home 40 minutes and the Sheriff showed up at my door wanting to know what was wrong. I told them my Horror story with Adventure Subaru and they said they know how dealers can be. I reported them to the BBB and Subaru of America. I can't believe they called the Sheriff on me. I should of called the Sheriff when they blew up my Radio/Navagation.

Very good service give them 5 stars They drop me home... - Bains

Very good service give them 5 stars They drop me home and fix my car and drop on time love their service , I liked the way They treat their customers . Service guy his name was MATT very friendly and gave me good service. They vaccum and clean my car. Looks like brand new . Very happy their service. I recommend everyone to join Airport Acura.

I have Nissan Quest 2011 and Nissan seantra 2014 - Sirima krabnoi

Today I have problem with the engine and I call to make appointment they said I can come now so service is fast also I like the environment

DON'T BELIEVE THE BULL - dunny281

My experience with Al Smith Dealership has to be the absolute worse I have ever dealt with. The amount of lies and xxxxxxxx I was fed was unreal. Let’s start with my initial concern with the car. If I wasn’t so in need of a vehicle I never would of bought the car as it had a check engine light on and made a rumbling noise when driving. The reason I bought it was because I was assured it would be fixed, to cut to the chase it never was. First I was told that the rumbling was just road noise or a “split wheel” me being an idiot believed this nonsense after they had one of their techs double check to make sure there were not any problems and we could schedule a visit to get the repairs done. This was fine by me as like I said they were going to fix the issue. The people I worked with Jamie and Melissa seemed like trustworthy people I soon found out like pretty much every other dealership they were just a bunch of snakes. The moment I get home I realize the car remote start does not work and neither does the usb port on top of all the other repairs the car needed. Of course I call the dealership and am run a bunch of xxxxxxxx by Melissa about her paying for it out of her own pocket it blah blah blah. No just fix the problem, the car was advertised with these items they need to be fixed. So finally I come back to the dealership for my appointment to fix the problems I knew about and then the others I found out about soon after buying the vehicle. TRIP 1: I arrive for an appointment ( that I had to take day off work to go to) I sat there for two hours, when I decide to get up and ask what's going on. My car was not even in the garage yet! I had an appointment, why was my car not in the garage. They tell me it will just be another 20 minutes. The head of service department gets back to me an hour later to tell me they did a diagnostic and what was wrong with the car which I already knew because I was told this when I bought the car. They then inform me they dont have the part they need. They are willing to work on the price with me for the long wait I had. UMM no this is all covered I was assured this when I bought the car and why the xxxx am I here if you don't have my part. They tell me I have to schedule a second appointment after the part comes in… and they will call me when it is. A few weeks later I get the call the part is in I get an appointment the next week. Go into the garage sit there for an hour...not making the same mistake as last time I go check in, am told they are looking at it right now. AGAIN I am told the issues like I haven't been told a million times already. I said yes that's why I have an appointment I am told unfortunately the part is not there I say this is impossible as I was called and specifically told that it arrived. They apologize and after another 15 minutes they magically find this missing part. An hour later it is “fixed” I get in the car and can see immediately the check engine light is still on and the usb port is still broken. Of course I am not driving it anywhere. They finally tell me they are giving me a loaner and they'll call when it is all done. When I arrive a week or so later it is apparently fixed and now the remote start should also start. OF COURSE it does not. Im sitting there another 45 minutes of them discussing IF they should fix it when finally someone showed them the correct way to use it. Im irritated and will never ever deal with their service department but otherwise i'll get over it. Jump ahead three months….the rumbling noise….the road noise….the “split wheel” I was assured of still have no idea what that even means besides xxxxxxxx. Well brake light comes on it's december and I have to put off getting it fixed. Right before we travel my husband and I decide we better get it fixed. Turns out the wheel bearings were so bad the technician said I was lucky my wheel did not fall off. They had been bad for quite some time so the rumbling noise all along that was the wheel bearing, Jamie had actually mentioned this when I bought the car which is why the so called tech was “checking it out” . I was livid! Well Jamie's last words to me were if I was not happy to make sure to let him know. So you best believe that I did. I was told I would hear back after christmas. Didn’t hear back had to ask what was going on….a MONTH LATER. Finally was told I would get a check to cover the cost of the wheel bearings. After all this I thought well at least they are making things right. Let me just end this rant by saying that after all this being lied to about making things right pissed me off the most out of everything! So let me assure you these people are con artist. Yes they make you feel like your a priority but that's just to get your money. They dont give a xxxx about the customer.