We tried for Portland BMW for a simple service for the - RK
We tried for Portland BMW for a simple service for the first time. It was the worst service experience we ever had. After dropping off the car for a routine service, I struggled and had to call several times, talked to 4 people and finally was able to pick up my car. All, as it turns out, because the service contact, Nick T., had taken the afternoon off. Absolutely frustrating! We will go back to driving further and using Beaverton's Kuni BMW.
To add to the frustration, I keep getting texts from their automated SMS asking about the experience while ignoring the responses. If their sham of a feedback request is not working, I hope at least this review helps potential future customers stay away from this establishment and avoid the frustration we experienced.
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