561 Oregon Honda/1000 Service Centers

They got it right the first time, unlike other dealers I - brendaellis1

They got it right the first time, unlike other dealers I have dealt with locally.

Tami McDonald was an amazing service rep . - Oldhayden4u

Tami McDonald was an amazing service rep ... great and informative ...explained nicely what needed to be done! Was a very informative representative with a kind disposition.

Shop area cluttered and dirty. - adkmorrow

Shop area cluttered and dirty. Price quoted for additional work outrageously high. Good customer care.

Dealer is close to home. - Tonyhufford

Dealer is close to home. Convenient. I never did talk to Ben. I would have appreciated an explanation of the work done. Other than that, check in and check out was easy.

shutout to Ezequiel Becerra , as service manager he had - Amr.Elzagh

shutout to Ezequiel Becerra , as service manager he had every maintenance required marked with price / critically so you can me your own financial decision of what to spend on , also reached out to the Volvo VIP extended warranty to get some modules replace, the approval and installation was over night, Highly recommended

Got my car service in a timely manner. - shear6

Got my car service in a timely manner. In and out in less than an hour.

After more than two weeks of silence, missed follow-ups, - Josh G

After more than two weeks of silence, missed follow-ups, and vague non-answers, I’ve completely lost faith in Lithia Dodge of Eugene. I brought in my vehicle expecting professional service. What I got was a black hole of communication and a service department that operates like customer updates are optional. When I finally received a message from Jimmy Schaberg, it was full of excuses: “We can’t fix it without parts…” “I’m sorry the communication was delayed…” “We ordered your part without a deposit...” So now I’m supposed to be grateful they finally did the bare minimum after two weeks of nothing? No timelines. No accountability. No proactive communication. And no follow-up on the personal property left in my vehicle. Just weak apologies and a pat on the back for doing what they should’ve done on day one. Let me be clear: this is not a communication problem. This is a culture problem. Their service department clearly doesn’t value customers’ time or trust. If I hadn’t pushed for answers, I’d probably still be waiting in silence while my vehicle sat untouched. I’ll never be back. And if you care about your time, your property, or being treated like more than an inconvenience—take your business anywhere else.

Luis was helpful, highly competent, and clear in - Jim

Luis was helpful, highly competent, and clear in communication. I look forward to working with him again.

After the first review received a call from John - leroyevans01

After the first review received a call from John supervisor asked me if I’ll be willing to come back to make it rt i went back gotten my oil change and we’re all good. Thanks John.

I was disappointed with the estimate given to me for - dsel

I was disappointed with the estimate given to me for services. Spencer was kind enough to knock off a couple hundred dollars from the total, That was very much appreciated.

Took my Dodge for service, I was assisted by John - girlimport02

Took my Dodge for service, I was assisted by John Retzlaff, he was refreshing and assuring, also great follow up. He even took time to help me with an issue that the dealership I purchased the car from needs to address by advising them what the issue that they found and what needs to be fixed.

Our experience with the service center at Capitol Toyota - nataliesuderman56

Our experience with the service center at Capitol Toyota was exceptional. They treat each person with professionalism, speed and accuracy. I want to express my gratitude to David. He is knowledgable and his service is exemplary...top notch. From buying a car to getting repairs, I highly recommend Capitol Toyota!

This is the worst dealership. - Hawaiian

This is the worst dealership. Expensive oil changes, ignorance with pending campaign recalls, and they no longer offer Lyft rides anymore. They noticed my skid plate hanging and they skimped and did not replace two missing bolts even though my truck is well under warranty. What a joke of. Dealership. Avoid xx all costs. Oh and they still have outrageous markups on new vehicles! Pure greed!

Awesome Service Department, with Cord Heideman as the - zatkattack

Awesome Service Department, with Cord Heideman as the manager!!! He took care of my problem right away and got me back on the road in no time. If I lived here, I would use this dealership all the time.

Our 2017 Ford Expedition had a headlight out yesterday - Teresa

Our 2017 Ford Expedition had a headlight out yesterday and we are leaving the state with our camper on Thursday. We live outside of Portland we took our vehicle into Damerow Ford in Beaverton, Dallas got us on the schedule for the afternoon Tuesday. They fixed it very fast, Jose the mechanic was super! Thanks for the great service!

Excellent service and everyone was helpful. - cherylramirez37

Excellent service and everyone was helpful. They explained to me how my truck was running.

First time using this dealer, needed a recall service - Nico

First time using this dealer, needed a recall service completed for my Ram. Rich in the service department was kind, professional, informative and got me in within a week! I will come here for future Ram services.

Just had my vehicle serviced.....OMG, so quick and... - estabonusa

Just had my vehicle serviced.....OMG, so quick and painless. Ken Laub is a dream to work with. Very helpful, inquisitive and very knowledgable. THANK YOU LASSEN TOYOTA

The ONLY place you need to go!!! Go see Carl!! - bbreving

This is the ONLY place you need to go to service your Volkswagen and Carl is the man to see!! I’ve visited all of the Volkswagen dealerships around and Armstrong is hands down the BEST to visit and I have so much confidence and trust in Carl after my most recent visit. I had a recall and a kind of major general maintenance done and not only did they complete the work a lot faster than expected, the quality of care they put into the vehicle and making sure I was communicated with was top notch. I was willing to spend whatever they recommended because I knew they were 1) looking out for my safety and well-being of my car and 2) I knew it was going to get done RIGHT! Skip going to unreliable third party shops and just go to Armstrong even for the basic stuff, they take care of you and specifically Carl! He promised to take care of my car and could sense I had major anxiety when it came to servicing my vehicle and he made sure to follow through with his promises. As a woman, I never felt pressured to spend money on additional services that were recommended, I was spoken to like a human being and explained certain things I wasn’t knowledgeable on. Before the service, Carl explained to me what was going to happen to my vehicle, a time estimate and a cost. No surprises at all! Mike was also a great contribution to the experience! He was very friendly and easy to chat with, you could tell he and Carl worked well as a team on a Saturday - they were holding the service fort down. I’m so thrilled with my experience and I can’t say that enough - I’ve finally found a service advisor/manager I can trust and build a rapport with for all the services to come. Thank you, thank you, thank you Carl and Armstrong Volkswagen!!!

My car is getting services for a part under warranty. My... - Kaitlyn

My car is getting services for a part under warranty. My warranty covers a rental car, which usually the dealership has some. They didnt have any available when I needed one and would not help me find an alternative. When I asked for the number for my Ford extended warranty, they said they did not know it and I would have to find it on my own. Absolutely unhelpful!