207 Pennsylvania Ford Dealers

Leaving zero stars unfortunately was not an option. - Stay away from TRISTAR!

Leaving zero stars unfortunately was not an option. After doing twenty plus years of business with this establishment, we will not ever return after our last experience. We recently (Thanksgiving of 2023) purchased a 2023 Dodge Durango and a 2023 Ram 3500 the same day. When they delivered my husband's truck, marker was still on the white paint, back seat was filthy, a round sticker was on the windshield and a mouse nest was under the hood near the engine. That also doesn't include the "salesman", Ethan, who we have continually complained about having halitosis/bad breath numerous times in the past, forgot to take off the dealership license plate and we had to drive it back. Ethan also overlooked our payoff by 1000.00 shorting the dealership so when we were to receive our refunded warranty money back on the one car that was traded, Tom Smith, took it upon himself to keep that money and only return our GAP left over money that only took 7 weeks once Tristar remembered to cancel it. By far folks, DO NOT WASTE YOUR TIME, MONEY OR EFFORT purchasing from ANY Tristar UNLESS YOU DON'T MIND BEING TAKING ADVANTAGE OF. As they advertise, "Home of the ULTIMATE ADVANTAGE, this doesn't mean for the customer, it's only for TRISTAR." We also received blank pink sheets during our deal from the finance manager, asked about the numbers on our deals. "Those are included in this jump drive I give you." Try again.......no deal numbers included. Why? Because you kept BOTH car left over warranties WITHOUT stating so beforehand. Hopefully you enjoyed doing $150,000 each time we walked in there. As it will be the last dollar you get and also we will educated EVERYONE we come in contact about Tristar. (Shameful this website will not include pictures.) Oh one more thing, we asked about surveys to complete as this is a standard practice each time you buy a vehicle. We were ignored on that also, so we figured this would not only tell you how we feel, but maybe save others from your nonsense and fraud activities.

Purchased a preowned vehicle yesterday. - Joe

Purchased a preowned vehicle yesterday. Was very pleased with salespeople. James and Mike were super helpful and no pressure. Made a Great Deal. Thanks again!

Would not buy there again only thing they care about is - Sierra

Would not buy there again only thing they care about is your money and don’t care if they sale a car with bad tires.they sold my young daughter a car with two different tire rating and when I told them they said they were not going to do anything about it and I even offered to pay half and they still said no so that tell me they don’t care if a young kid buys the car as long as they get your money

I am talking specifically about their diesel repair shop. - Tetelestai

I am talking specifically about their diesel repair shop. I have a 2006 f250 6.0. My HPOP went out and I had them fix it. Their repair lasted a couple months until the brand new stand pipe started leaking due to a Crack from being over torqued. The truck had to be towed. The dealership found the cracked stand pipe, a nicked O- ring pn an injector dumping fuel into the crankcase and the number 4 injector totally failed (they replaced all of the injectors, the HPOP, the stand pipes and dummy plugs and the IPR. Costing $5000). The truck was down for 3 months while they hunted down all the problems caused by their faulty work. Then, over the past few months, I had the exhaust Y pipe to the turbo start leaking. Didn't think much of it until I started working on it. It turns out they didn't torque the turbo stand correctly so it started moving. The movement is what caused the Y pipe to go bad. Not I'm replacing the head gaskets. I don't think thays their fault, but they didn't torque the intake manifold correctly, so it's loose. They also didn't put the egr cooler support boot is, so that stated leaking as well. I also found many other bolts not torqued to specification. Some loose, some over torqued. This service center is a joke... and a bad one at that. If you value your time, money and your truck, stay far far away from this shop.

Great salesman and fantastic service manager. - Tom Rectenwald

Great salesman and fantastic service manager. We purchase all our vehicles from Shults Ford Lincoln of Wexford

I only went in to have a key remade an programmed. It... - Brian

I only went in to have a key remade an programmed. It took 8 months. Lol what a joke. I will never be back again.

I'm a Ram guy, but needed the extra towing capacity of... - Mark1psu

I'm a Ram guy, but needed the extra towing capacity of the 7.3l 4.30 geared f250. I just left the dealership after purchasing a new 2020 f250 for hauling a fifth wheel. They had the best pricing and they were very knowledgeable in the options for towing and how to equip the vehicle for what I needed and future resale. Awesome experience. Thank you Mark.

I ordered floor mats for a customer on repair link for a - 1ststopautosalesyork

I ordered floor mats for a customer on repair link for a focus rs - left a remark in the comments what I needed. Received wrong mat-right part number. Ford discontinued old mats and replaced with new part number. Went to return them, still in the plastic and was told I could not return them I should have called before ordering. I told him I left a comment, he basically told me, comments do not mean anything. Your stuck with them. Very poor customer service and to do this to another business. So for 80 dollars it will cost this company thousands in the long run. i will take my business to apple from now on and so should anyone reading this.

Great dealership - Bryan

Very down to earth dealership, no pressure, and they are straight forward about pricing. Tracy Mack made my purchase very easy and got me out the door and into my new Ford in a very timely manner. Thank you for the great service !

Had a 2008 Avalanche ltz I had repairs done on. They... - cole&burd blows

Had a 2008 Avalanche ltz I had repairs done on. They never replaced everything that was broken. They claimed when I took it back it broke after they fixed??? Wth. I bought a 2011 Subaru wrx that the paint started pealing off a month after I bought it. They wouldn't touch it. 3 months of complaining they they had the Subaru rep look at and he agreed to have it painting. Took them 7 months to finally get it it. By then the metal was rusting. They just painted over it and must of clear coated the car out side. Stones all thew the clear coat. Traded car2 days after I got it back. Will NEVER go to them for anything and will turn as many people away if I can help it. Total waste of time and money.

The days of honest dealerships are apparently getting - posservice

The days of honest dealerships are apparently getting hard to find. This dealership literally advertised the price of a F350 for one price on Facebook and then another price on their website. In the middle of discussing the deal they raised the price on their website and Facebook by 6K dollars and this was almost 8K above sticker price when it was new! Watch these guys, they do not represent the Crivelli name

Damaged our Ford F150 - Nancy

Took our F150 in for the recommended spark plug change and now the truck is not running properly. There is no doubt in my mind that they screwed it up by not changing them per specs. This is not the first time they tried to bilk us. Should have not gone back.

Dealer is the rudest, most unfriendly dealership I have... - quirkfords

Dealer is the rudest, most unfriendly dealership I have ever visited. I walk into the showroom often, either headed to parts or service counter, and the sales people NEVER greet or acknowledge me. Strike One. This past month I went in to shop for a new car. I sat in the car for 5 minutes in the driver seat, then switched the rear seat, passenger seat and then walked around the car. I was in the showroom for a good 15 minutes and NEVER ONCE acknowledged!! It wasn't until I was halfway out the door that someone noticed me. Strike Two. I was shopping on the Ford home website and after requesting my information, it captured my contact info and directed it the very dealer I had a bad experience in. Ok, I figured lets see what happened...i really wanted to buy a car and have purchased from here before, so maybe they can turn the experience around. The contact experience from their internet coordinator was infrequent and poor. All canned responses and not very responsive. After a week, finally I made an appointment to drive a car. Yes, an appointment to go back. When I arrived, I had to look around and find a saleman, they were all too busy chatting in the "booth", something I witness everytime I am in there. The assigned salesman finally greeted me. After I introduced myself, he proceeded to tell me that the car I was scheduled to drive had been sold. That was my greeting; "Here is the car you CANT drive". I had to ask if they had SOMETHING I could drive. After 15 minutes, he located something. I drove it, it was nice. To this day, NO ONE FOLLOWED UP. Strike Three. I just bought a new car elsewhere. They really need new management there.

My experience was amazing here !!! Thank you to rob clark... - Curtisemily83

My experience was amazing here !!! Thank you to rob clark for making it a good experience. He made sure we were satisfied and happy customers

Great customer service - Rub5

Everyone here is great. Each time I take my vehicle here, I'm greeted with a smile. Karen and Taylor have been exceptionally helpful and very friendly. I would recommend Tri-star Somerset to anyone.

Bought a Mustang - Joe9215

Great dealership. Very professional and low key, easy to work with, no pressure they just answered my questions. I live about 2 hrs away and was concerned about buying a car that far away. We did a lot with email and the vehicle was as described. It was well worth the drive. I'm very pleased with these guys.

They will RIP YOU OFF & DO NOTHING, in return... - Cantolina,Danae777

Dott's Motor Company (Ford Service/Dealer) Will charge you numerous times to diagnose the same problem over & over again, yet, never fix the problem/problems until you go over their heads... You have to speak directly to THE COOPERATE FORD OFFICE & THE BBB... IT TOOK 4 YEARS TO GET THEM TO FIX OUR TRANSMISSION & TRANSFER CASE ON OUR F150 & 2 YEARS TO FIX THE E-BRAKE... Then after all the frustration agony & of course $$$ THOUSANDS $$$ OF $$$ DOLLARS $$$ LATER, they will try to work out on you.... The owner Tom Dott's isn't brave enough to call you back himself, but he will have one of the ladies in the office call you back & tell you, he wants to cancel the appointment you have made... WHY? HE IA AFRAID!!! AFRAID OF WHAT? AFRAID THAT HIS FORD SERVICE CREW WAS NOT ABLE TO SATISFY OUR NEEDS... IN OTHER WORDS, HE IS ADMITTING HE & HIS CREW ARE IC INCOMPETENT... WOW, CUSTOMER SERVICE JUST WENT OUT "THE DOOR"...

Small town greatness - Germikes86

My service experience with Feussners Ford is second to none. their techs are well trained, explain clearly any work being completed. My vehicles are always finished when promised and done right the first time. Feussners Ford experience in customer service keeps me rolling down the road.

Mike Long handled my inspection. - franklin2050

Mike Long handled my inspection. oil change, alinement. took little time. Good service. Always have my F150 serviced here.

My only Ford Dealer - FRANKBARDANI

I’ve been dealing with Gilboy for years. That are my exclusive Ford Dealer. Thank you JT, Calvin,Scott and Ralph for years of fantastic service!!

Great service! - alute812

I've been taking my Escape to State College Ford for the past two years since moving to State College. A few weeks ago, State College Ford failed to write down my service appointment after I had rearranged my day and gone in late to work, and they didn't have the parts available when I dropped it off. They did not seem to care that they had made a mistake and they did not say or do anything to try to make it right. They really didn't seem to care at all. Frustrated, I decided to try Joel Confer Ford. Not only did they save me $300 by suggesting a different method for fixing my car, but they were friendly and knowledgeable, as well as willing, able, and interested in explaining my car's problems and the services it needed. I was happy to have such a positive experience with Ford, because I haven't since moving to State College. I'll gladly drive the extra way to Joel Confer's in the future to get better service!

McCrackin Ford closed on Thursday, 02-15-07. What a... - dweppelman

McCrackin Ford closed on Thursday, 02-15-07. What a shame. Not!! Couldn't have happened to a dealership that deserved it more. The only decent person at the place was the gsm, Tim Dye, who would actually respond to my irate correspondence, concerning items missing from the car at the time of sale (floor mats, owner's manual, etc.) My salesperson SUCKED. Absolutely no follow through, no response to any questions, total bonehead. Even sending a letter TO THE OWNER produced no response. I love the car I bought...I detest the people that I bought it from. Thank God no one else will have to be subjected to these yahoos.

One star is being generous. - Ricoricciardi10

One star is being generous. Level of incompetence is disturbing. They replaced a filter on my transmission ($1500), put it in backwards, had to redo it. I was without vehicle for a week. Heard scraping sound while driving. They said they fixed it. It was still there. Took it in again, they found broken spring in rear. Waited 4 days for part, it was the wrong one. 5 days later and I’m still waiting.

Always Great !! - maggieeck

The service at Tri Star is wonderful. Very accommodating and timely service. Employees always friendly. They schedule your appointment at the customers convenience and work with you on day and time.

Excellent service - George04

Service department did excellent job on first 5000 maintenance appointment!! Got started early and was completed early!! Price was also an excellent deal and was invited to come back for any problems to be solved!!

Searched several dealer websites' inventory online,... - cbh1938

Searched several dealer websites' inventory online, found 2019 Ford EcoSport, studied specs on Beshore & Koller's. I contacted them who responded promptly, made appointment to test drive, worked out offer with trade-in, purchased vehicle, all done very easily and business-like. Mr. Miller was very knowledgeable, courteous, and responsive to questions. It's been a few years, but we have purchased five (5) Ford vehicles from Beshore & Koller, had them serviced there, and now we are happy to be "back home". Their dealership is top-notch for sales and service. CBH

Made an appointment to have my brakes fixed under - ronreyer40

Made an appointment to have my brakes fixed under warranty two weeks ago. Drove 30 miles today only to have them tell me that they can't fix them because Ford won't authorize.it. First of all Brian didn't have the courtesy to call and tell me that before I made the trip for nothing. Secondly my truck is a 2021 with 6500 miles on it. I have purchased 6 brand new ford's from them over the years. How do you think they will treat a new customer? You can do better, much better!

H.L. Stephens is a rural dealership with no bells and... - Disappointed Former Ford Purchaser

H.L. Stephens is a rural dealership with no bells and whistles attatched. They are honest, and there is no stress attatched when purchasing a new vehicle. My wife and I have purchased 17 new cars in the last 29 years. We have been to countless dealerships, and never have we been more satisfied with the experience that H.L. Stephens gave us. They are more than competitive with price, too. Our last two vehicles purchased were from there. Our last vehicle, a 2012 Ford Explorer, we ordered over the phone, not having to show our trade in vehicle because she trusted us. This was convienent. Most dealerships waste my time, looking under the hood, and telling us how terrible our trade is. By the way, this purchase with trade difference was $8,300 cheaper than Coccia Ford in Plains, Pennsylvania, and we spent 2 hours there wasting my valuable time. Most other dealerships give you a song and dance routine that I don't appreciate. We can't believe H.L. Stephens is no longer going to be in business after 96 years. My thought is Ford Motor Co. has pushed them out.