Car buying experience was decent. - nismopf
Car buying experience was decent. Can’t take that from them. But that’s the only good thing about them. I bought a 2020 ford explorer that showed no symptoms of issues during test drive. Next day it started surging, slipping, bucking. Took it back there to have it looked at and they had it for almost a week and told me to drive it because they “think” they fixed the issue. Brought back a couple days later as issue was not fixed. Told me that the rear differential was bad but it would take about 3 weeks to get the part. Wrong part came in, ordered another one, put that in and problem still existed. Took it back there a third time for same issue, I was told the transfer case had an issue and it would need replacement. 2 weeks again not having my vehicle, change of management covering service department had no idea why my car was there because previous service manager hadn’t relayed the concerns and correction course. After back and forth fighting with them someone who claimed to be in charge of the store got answers for me. But from 3 different people came 3 different answers. And also the “techs” that worked on my vehicle had no recollection of spindly anything to my vehicle. Called them to let them know the vehicle was still having issues and I needed an answer same day as to whether they were going to honor their failed repairs and correct it. A few days later no response. This dealership is definitely subpar at best as far as service goes. Definitely thumbs down and would not recommend it to anyone. Btw, my vehicle now needs a transmission because they were trying to “bandaid” the issue.
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