On 3/10/2014 2:27:02 PM jpikovsky1 wrote:
My family have purchased around 7 vehicles from Kenny Ross over the years. I have always used the same sales rep, Chuck Durbiano. He is efficient, quick, not forceful and honest. Chuck has always provided what I feel is the best deal I could have received. His knowledge about the products and comparisons are outstanding. I would recommend him to anyone.
In January I purchased a new Chevy Silverado High Country. A true dream vehicle for my family and I. After a couple days, I noticed that the heaters in the seats were not heating the seat, just the back rest area. I made an appointment with my Team member, Phil (Gold Team) and was greeted, asked a full list of issues was provided a loaner vehicle and was kept informed about the entire process. It took several trips to get things working properly, but this was not due to the lack of knowledge or experience from Phil and his team. The heats continued to short out. Each time my vehicle was returned to me, it was fully cleaned inside and out. In the end, my seats are warm and comfortable. Great work guys!
From walking through the door, great atmosphere, snacks during service, quick efficient sales, clean and spotless areas, Kenny Ross is the standard by which all dealerships should look to achieve.
Obviously you have a customer for life.
On 3/10/2014 1:37:32 PM Ianfox wrote:
I have purchased many vehicles over the years and buying from Kelly Chevrolet was one of the best experiences I have had. Kelly is an updated modern facility with a home town feel. I was close to purchasing a Camaro at another dealership but was not happy with the sales process. Chris Danze (sales Professional) had my information from shopping online. He was great to deal with, friendly, knowledgeable, and most importantly customer focused. Chris worked with me to get the best deal possible and made me feel very comfortable with the process. He was great with my family. Chris introduced me to the entire team as well as the owner Steve Kelly. I usually ask the dealer to take off their dealership logos but after talking to the owner, Steve Kelly and him sharing the history of his family business, I am proud to display therir name. I love my Camaro and feel great about the purchase. They have definitly earned my business.