197 Pennsylvania Chrysler Service Centers

Had a great experience with the service dept this time... - cochop96

Had a great experience with the service dept this time around, Jon was the service associate and did a great job. Had several things that needed to be done and all were completed without issue. Thanks Jon

I had a recent service transaction on my 2018 Chrysler - G0Bucs

I had a recent service transaction on my 2018 Chrysler 300S. Lisa Clawson was the service rep. She was thorough, professional, and friendly. The repair was performed quickly and thoroughly. Top notch all around.

The best in the area for dealership and service. - Bobgosner

The best in the area for dealership and service. Kevin is my dealer and Bob Sundo is my service guy.

Made car buying easy - Scanz30

Mike and Lisa went above and beyond to help me with everything needed to purchase my new vehicle. Highly recommend giving them a visit if you’re in the market!

This dealership in my eyes IS one of the BEST! - Olsonr38

This dealership in my eyes IS one of the BEST! From purchasing a vehicle ( several ) to service dept to lately Collison shop. Kind, courtesy of time & just overall Nice 🙂

Helpful, clean and efficient. - davesnyder1963

Helpful, clean and efficient. I liked the video review text of service and Dwayne’s explanation.

I’ve serviced my Jeep in 3 different states. - Mugsytaylor2288

I’ve serviced my Jeep in 3 different states. There’s nothing like a home town dealer that actually cares about the community it serves. I’ve have always been treated very nicely and kindly here. They balance the needs of Jeep and the customer perfectly. Thank you!

I had such an amazing team working for me at the St Marys - Sarahs

I had such an amazing team working for me at the St Marys Spitzer Jeep garage! Jeremy Annis went above and beyond to help me , so grateful!

I was early for my appointment and they took my vehicle - rorie1108

I was early for my appointment and they took my vehicle early. Everyone is kind and answered any questions I had.

I bought a used pick up truck on Nov 14, 2023 and - Jodi

I bought a used pick up truck on Nov 14, 2023 and purchased an extended 3 year/36,000 mile warranty with the understanding that if ANYTHING happened to the engine, the warranty would cover it. On Oct. 25th, 2024 a major issued occured while driving over 1000 miles away in the state of Florida. The auto repair shop contacted the warranty carrier and was told that the issue with the truck wasn't covered under the warranty. The EGR valve and coolant kit had gone bad and the price to fix it was about $3000. After leaving phone messages with Buchanan without a return call, I flew to Pa. I spent close to 3 hours at the dealership that day and left without receiving any help at all and the understanding that the repair would have to be paid for by me. Then I spent many hours over many days speaking/emailing Nissan corporate as there was a recall with the EGR system with Nissan Titans 2017 which is what my truck is. I found out that only certain VINs were included in this recall and mine wasn't one of them. I still don't understand how Nissan can only back a few and not all trucks experiencing that problem. Before flying back to Florida, I stopped by to speak with the person that sold me the truck and the warranty along with the manager that I had spoken with previously. Both were unavailable at the time. A man walked up to me and asked if he could help me. I explained that the people I wanted to speak with were busy and he said he would be happy to try to help me. I told him it was probably best if we spoke in an office so we went into an empty office. I then explained the whole situation and how I felt about it. I did not yell or curse though I felt I had every right to. He asked me if I could wait a few minutes while he looked into the situation. Within 20 minutes he was back. He told me he needed to look further into the situation and asked when I was leaving for Florida. He told me he would contact me before I left and he did just that. Chuck, whoever you are there and whatever your position there, you made a difference in my life. You and Seth both!! Buchanan stepped up to the plate and did the right thing. They paid the repair bill themselves and were working with the warranty company to get reimbursed their expense. I cried that day in front of Chuck. I cried when Seth called me and gave me the final news. And I still get choked up when I think about them and the difference they made for me. I don't know why there was such a difference between my 2 visits-the first visit being so negative with me getting stuck with a $3000 bill and my second visit being so positive and the company stepping up to the plate and doing the right thing. The Nissan dealership service center in Florida even commented on how Buchanan went above and beyond with my situation. I would hope that all Buchanan employees learn from this situation-it would ensure repeat customers for life in my opinion.

Always in and out quickly for service appointments. - Donna

Always in and out quickly for service appointments. Waiting room is comfortable for the wait.

Excellent Service! - cgsmith

Excellent Service!!! Tim out of the service department was top notch. My vehicle was taken care of in a timely manner!!

Trying to make service appointment… wouldn’t connect me. - alex.kheyfets

Trying to make service appointment… wouldn’t connect me. Receptionist put me on hold for 15 min. They don’t accept appointment I made online. No number for service or floor manager. Terrible service!

I have nothing but the highest praise for the Service - valen2263

I have nothing but the highest praise for the Service Department at Diehl of Robinson. I had been dealing with a problem in my 2004 Jeep for months. The code was "low voltage on MAP sensor." I had been to 4 different places, including another Jeep dealer. All people could do was replace the MAP sensor and within a day the check engine light was back on, and the vehicle was lurching, jerking, losing power, stalling, and was very difficult to start. Sometimes it took 30+ cranks to get it going. Everyone threw their hands up and said they couldn't help me, and my only hope was to find a dealership that had the old DRB scanner that could read detailed engine codes on older Jeeps. I found a dealer in Warren, PA that had a functional DRB scanner and someone that could operate it, so I was trying to get to them. I didn't make it. I had a terrifying drive and the vehicle died on I-79 near McKees Rocks, PA and would no longer start. Diehl said they had a functional DRB scanner. I had the vehicle towed there. Not only did they have a DRB scanner, they also had a senior technician (Al) that could troubleshoot! Al identified a short in the wiring harness, found it and repaired it, and the vehicle finally works great again. Even though I didn't have an appointment, Diehl appreciated that I was stranded and got me back on the road. Also, at no time did anyone try to convince me to buy a new a vehicle. Superb service by Al and Logan!

Purchased 2025 ram 1500 four weeks ago and had it in my - jmcgowan1125

Purchased 2025 ram 1500 four weeks ago and had it in my possession only 4 days. Truck had a bad fuel injector and had to go back to garage. Dealership also was to have a bed liner installed and still waiting. One of the biggest issues is the dealership has not stayed in contact and I'm still waiting to take possession. My first loan payment is due and I do not even have the vehicle . In addition running boards were mentioned and have not heard a word about the running boards

terrible customer service. - waynescrane2

terrible customer service. BF service writer talked to me as though I was was to believe everything he said as gospel. front end alignment killed my steering tires in less than 2000 miles, claimed my tires were too aggressive. the tires they rotated had 9000 miles on them, wish I could post pictures, tech brings my truck around for me and steering wheel is at 10 and 4 o'clock, unacceptable. they send it to their other dealership to fix alignment, it was out 2.4 on one tire a and 1.6 on the other. now I'm out 700$ for 2 tires that I originally didn't need, they said they could get me tires that I had to pay for.. .xxxxxxxx! they screwed them up they should replace them..... I would never buy another vehicle from them. they don't have a diesel tech, I had to go to Shorkey in N Huntington for service...I'm done with these condescending service writers who pretend to know all...never again!

Charlene was outstanding Very pleasant and welcoming - Tmor2

Charlene was outstanding Very pleasant and welcoming Asset to your organization Well dressed and very professional

Erika Kotarb is fantastic in every way. - Lewis.kim757

Erika Kotarb is fantastic in every way. Promote her now or you'll miss out on a great person

The services received was excellent and all the staff - betunski

The services received was excellent and all the staff members were also great as per usual.

If I could give Reedman Toll Subaru service a 0 stars, I - Cute Tiger Mom

If I could give Reedman Toll Subaru service a 0 stars, I most definitely would have!!

The best service yet , I’m very pleased! - Jesus4evernme619

The best service yet , I’m very pleased! I will bring my Jeep to this place the rest of my life!

I just talked to Paul the manager. - Theresa

I just talked to Paul the manager. He was awesome. So helpful and easy to talk to. Was willing to help any way he could. Took care of all my needs.

recently I lost a key fobe. - jeepPat

recently I lost a key fobe. I called Gary Barbara and they told me it would be $110 for the fobe and the programing. I booked an appointment. When I arrived I was told that they did not have the fobe, but they could order it for me at the new cost of $189 (plus $110 to program). I explained to them what was told to me on the phone, and they shrugged their shoulders. I took a day off of work to get this done! I explained that, and they could care less. I usually do not speak to managers, but after the bait-n-switch and the dismissive attitude of the service clerk, I asked. She called me back and was just as dismissive. She told me that she could give me a $25 discount. I explained to her that I has taken a day off, and I was quoted a price of $110 total. Again, she could care less. DO NOT TRUST THIS DEALERSHIP. They have always been accused of the bait-n-switch in the sales department, so I guess you can add the service department too. BEWARE.

I have purchased five cars through abruzzi auto brokers... - MarieCantanuzzi

I have purchased five cars through abruzzi auto brokers since 2000. I estimate my savings to be around $10,000-$15,000 total. I would never go to a dealer without them. They really go to bat for you. How can you really go wrong since the service costs nothing out of pocket. They have also sold several cars for me. My mercedes, the dealer offered me $37,250 for it. Abruzzi got me $42,750.

Excellent - Craig

Saturday morning with a snowstorm coming I needed a part for a Snow Dogg plow. The dealer that installed the plow in Clarks Summit never returned a call Friday after I left message and when I called back, they just put me on hold and never picked back up. So I got a hold of these guys and not only did they stay open till I got there, but gave me troubleshooting tips and a Snow Dogg hat to boot. Really nice people.

The lady is very ignorant and they sell trash cars. - Teresa Hubbard

The lady is very ignorant and they sell trash cars. The one I bought was a lemon and they will not do anything. 2nd alternator in 2 years…amongst multiple others. Do not buy from them!