410 Reviews of Diehl of Robinson - Service Center
I have nothing but the highest praise for the Service Department at Diehl of Robinson. I had been dealing with a problem in my 2004 Jeep for months. The code was "low voltage on MAP sensor." I had been Department at Diehl of Robinson. I had been dealing with a problem in my 2004 Jeep for months. The code was "low voltage on MAP sensor." I had been to 4 different places, including another Jeep dealer. All people could do was replace the MAP sensor and within a day the check engine light was back on, and the vehicle was lurching, jerking, losing power, stalling, and was very difficult to start. Sometimes it took 30+ cranks to get it going. Everyone threw their hands up and said they couldn't help me, and my only hope was to find a dealership that had the old DRB scanner that could read detailed engine codes on older Jeeps. I found a dealer in Warren, PA that had a functional DRB scanner and someone that could operate it, so I was trying to get to them. I didn't make it. I had a terrifying drive and the vehicle died on I-79 near McKees Rocks, PA and would no longer start. Diehl said they had a functional DRB scanner. I had the vehicle towed there. Not only did they have a DRB scanner, they also had a senior technician (Al) that could troubleshoot! Al identified a short in the wiring harness, found it and repaired it, and the vehicle finally works great again. Even though I didn't have an appointment, Diehl appreciated that I was stranded and got me back on the road. Also, at no time did anyone try to convince me to buy a new a vehicle. Superb service by Al and Logan! More
I was always happy with the time that it took to do the inspection and emision tests for state inspection. Also happy with the quality of the work to replace rear rotors and pads. Would have appreciated a inspection and emision tests for state inspection. Also happy with the quality of the work to replace rear rotors and pads. Would have appreciated a courtesy tire rotation. More
Over charged me on fuel filter change 450. 00oil filter to fuel filter 140.00 charged me 140.00 one filter85 .00 second filter kept oil filter all come in kit mo par will get be last ripoff lik 00oil filter to fuel filter 140.00 charged me 140.00 one filter85 .00 second filter kept oil filter all come in kit mo par will get be last ripoff like that More
I was pleased with the customer service provided however, approximately three weeks later, the check engine light came on in my jeep. It was in for service and inspection. on October 10, 2023 my husband chec approximately three weeks later, the check engine light came on in my jeep. It was in for service and inspection. on October 10, 2023 my husband checked the code with a meter that he has and it’s coming up as an issue with the thermostat. And it’s coming up on almost one year that I had the jeep in for service on November 25, 2022 for an issue with the thermostat because I was not getting any heat the job to replace and repair the heating issue was over $3000 that I had to pay out of pocket since, the warranty has expired. We are going to contact the dealer and discuss further. I only ask that deals will be able to help me with this issue, especially when it was just in for inspection less than a month ago More
The service department does not respond to calls and massages. The information that is provided is inconsistent. I have been babysitting an issue with my jeep for the last 4 months and I still do not ha massages. The information that is provided is inconsistent. I have been babysitting an issue with my jeep for the last 4 months and I still do not have a resolution. The service department’s customer service is pathetic and I am embarrassed for their Diehl. More
Friendly sales and service employees. Will continue to have all of my automotive needs met at Diehl. Will continue to have all of my automotive needs met at Diehl. More
Helpful, friendly and knowledgeable. Service dept. employees always appear knowledgeable when answering questions and will seek assistance from others when they do not know answer to qu Service dept. employees always appear knowledgeable when answering questions and will seek assistance from others when they do not know answer to questions asked of them. More
Awesome. Got me in very quickly. Service done great and very helpful overall experience there Got me in very quickly. Service done great and very helpful overall experience there More
Very friendly, helpful, and quick. Took my truck in for warranty work and they were very helpful and quick with the service and great to work with on it. Took my truck in for warranty work and they were very helpful and quick with the service and great to work with on it. More
Too much to go over but they never call back or when I’m there on one talks to me wait over an hour when I call they don’t pick up an they have had my Jeep for 7 months there on one talks to me wait over an hour when I call they don’t pick up an they have had my Jeep for 7 months More