269 Pennsylvania Ford Service Centers

Excellent service - George04

Service department did excellent job on first 5000 maintenance appointment!! Got started early and was completed early!! Price was also an excellent deal and was invited to come back for any problems to be solved!!

Had our first experience with Bergey's Ford service... - Andy

Had our first experience with Bergey's Ford service department. Michael was very helpful start to finish. Finished car in timely manor and for less then quoted. Very honest and fair which unfortunately is hard to find today. Will be a repeat customer.

I ordered floor mats for a customer on repair link for a - 1ststopautosalesyork

I ordered floor mats for a customer on repair link for a focus rs - left a remark in the comments what I needed. Received wrong mat-right part number. Ford discontinued old mats and replaced with new part number. Went to return them, still in the plastic and was told I could not return them I should have called before ordering. I told him I left a comment, he basically told me, comments do not mean anything. Your stuck with them. Very poor customer service and to do this to another business. So for 80 dollars it will cost this company thousands in the long run. i will take my business to apple from now on and so should anyone reading this.

I had purchased a 2015 Lincoln in Sharon while in a bind... - FRANKVANDERSLICE

I had purchased a 2015 Lincoln in Sharon while in a bind for another vehicle. The one I purchased ended up with Transmission problem. Of course the place that I bought it did not work on Lincolns. I ended up with towing bills for two places and I was told right up front from John Hoover that it would probably be at least 3 or 4 weeks. I okayed the repair and with all the COVID restrictions I knew it would be more than 3 or 4 weeks. I did not call them because I really felt that they were giving me good service. John did call me to tell me that I was the next one in line and I thanked him and I told him that GOOD things were worth waiting. I was informed in about a week that my vehicle was ready for pickup. They had to put in a NEW complete Transmission and that it was under Warranty. They checked the Battery and I told them to replace it. When I arrived to get my vehicle I was immediately welcomed by the receptionist and John and another person. I had to wait for about 30 minutes for the replacement of the battery and the waiting room was very clean and comfortable. I have seen some very crude waiting rooms and heir Tv's were not working. I have a 2011 Ford Ranger with about 58,000 miles long bed and I will be replacing it in a year or two and you can bet it will be from McCandless FORD in Mercer, Pa. THANK YOU TO BONNIE, JOE AND JOHN Frank Vanderslice USMC RETIRED M/SGT and YES they all thanked me for my service.

Dont ever and I mean ever go to this junk place to buy... - Tyler

Dont ever and I mean ever go to this junk place to buy anything I wouldn't buy a soda at this place this place should be bull dozed over you have been warned STAY AWAY!!!!! Go to Paul brown

But Not all sales people are NOT created equal. - pauljmiles28

But Not all sales people are NOT created equal. Never heard back from the day of the sale . Pricing was OK ,But , trying to set up routine service is a nightmare . Called three times , never a answer, just a voice message , Leave a number ! I just wanted to speak to a human and schedule a appointment .They call back whenever !! Their web site and scheduling is NOT customer friendly . Would be glad to speak to their service manager to recommend some changes to their process.

Made an appointment to have my brakes fixed under - ronreyer40

Made an appointment to have my brakes fixed under warranty two weeks ago. Drove 30 miles today only to have them tell me that they can't fix them because Ford won't authorize.it. First of all Brian didn't have the courtesy to call and tell me that before I made the trip for nothing. Secondly my truck is a 2021 with 6500 miles on it. I have purchased 6 brand new ford's from them over the years. How do you think they will treat a new customer? You can do better, much better!

I took my car for recall to Champion Ford in Erie Pa on - Ntutic

I took my car for recall to Champion Ford in Erie Pa on 12/29/2023. Ford technicians called first time to replace rear brakes and pad that I agreed to it and they charged premium price compared to any other garage in the area. Second phone call was to replace struts and tires that were still under warranty and quoted $900 for struts and never asked for price on tires.They also charged diagnostic fee $143 for nonexistent issues. I refused struts and new tires and took to garage that replaced both not even year ago and both were in good working condition and not needed replacement . I felt like Champion Ford took advantage and still were trying to get even more money. I wouldn't recommend anyone to take vehicles for any car issue as they showed intent to overprice services and misrepresented cars problems.

I had my wiper from the rear of my escape, torn off in - JD

I had my wiper from the rear of my escape, torn off in their car wash. The service manager said it was due to it being put on incorrectly. This vehicle has been through this car wash hundreds of times I tried hard not to laugh, he was very unpleasant, and a horrible customer service representative

We’re from South Carolina and the transmission went out - Henry A

We’re from South Carolina and the transmission went out on our Escape . The service department was very professional and friendly and repaired our vehicle as we discussed. Would recommend positivity. Henry Altice