192 Pennsylvania Jeep Service Centers

Service shop has improved significantly with focus on - Cruiser

Service shop has improved significantly with focus on customers. For more than 25 years I have given sales staff positive reviews and not so favorable reviews for the service department. It is good to see this improvement.

To start, the secretary was rude & did not seem to... - Edward63

To start, the secretary was rude & did not seem to know what she was doing. The mechanic charged me for parts he never replaced an also put my rear driver side wheel on backwards. I found this out after i had my truck looked over at another garage because I was skeptical of the work that was supposidly done. When i confronted the mechanic, he was ignorant an overly defensive. Since then I have heard many other complaints regaurding Jayce Automotive.

Shorkey has the best customer service people in their - wmslaby

Shorkey has the best customer service people in their service department. They are always courteous, knowledgeable, and committed to helping the customer with the issue at hand. We will always stay with this dealership

My go to dealership. - Don

My go to dealership. Great sales folks and the service department has stepped up their game. Alfred Collymore is outstanding. Straight up guy. Mike Malarkey is also outstanding. These two are managers there. Jaret Kuhns and Jeff Robinson are great sales Consultants to work with. Pat and Jeff in service are awesome. Bought 11 cars in 11 years here. Some for me , wife and kids. Do your self a favor and go see them. Thanks again for everything and see you next time.

Don, in service, has Always provided FIVE STAR SERVICE... - frankvv1

Don, in service, has Always provided FIVE STAR SERVICE every time my vehicle has needed maintenance or warranty repairs. I am provided a loaner or they rent me a Chrysler product locally if theirs isn't available for my Chrysler Certified coverage repair. I have never met an easier- going person to deal with. He has personally and immediately gone above and beyond for me any time my situation has asked for it. Don is a true asset to that dealership and he is the reason I come back to Krebs for ALL of my service work. He is also a major reason that I am considering buying a new vehicle from Krebs. The sales department is only one aspect of buying a vehicle. Having trust in the folks after the sale in the service department is a much longer, ongoing relationship- one that is necessary and vital to keep the wheels turning. Having strong leadership, expert techs, and Mopar parts, Krebs has built a winning team!

I purchased my Jeep Wrangler here and have been servicing - Hal

I purchased my Jeep Wrangler here and have been servicing it with Lansdale Chrysler Dodge Jeep Fiat since 2014... The people are friendly and always genuinely helpful. Service costs are reasonable... No need to cut corners with a service center that does not know your vehicle as well!

Poor service. - Pat

Would not recommend this dealership to anyone. Poor service and our not too trust worthy. Was to put a temporary fix on vehicle said they didn't when they did. Would never do business with them again.

I was impressed at how Larry gave me such a friendly - harveywallsart

I was impressed at how Larry gave me such a friendly local neighborhood treatment when I visited his lot. With over 50 years in his business I believed he would have the trust and respect from local community and he showed why. With that many years in business it matters; so I look for that. So, my experience with Larry was so satisfying that it became the bar at which I set to evaluate every other dealership I would visit the next 3 days. After a few days, I had eventually narrowed my car choices I still had interest in from each dealership thru research, inspections, and test drives, etc. And it was Larry who gave me the best deal for his product and the best experience on his lot. What also stood out was that he offered a very good warranty that we 'both' went over (i.e. to know what ISN'T covered, very important). He even showed me the service record that he completed on the vehicle before I asked. After we finalized the deal on the car, he unexpectedly helped me out by offering to follow me to the rental company in the the next township to drop off my rental and drive me back to his dealership so I could drive my new SUV home that day. I did not expect him to offer to do that. Bottom line? I did the crucial homework when shopping for a 'USED CAR.' It's hard to find a hidden gem in this over-saturated used car market, therefore, research is a must in this field. But also, choosing the right dealership to put your trust in comes second. I had a great experience with Larry and I am satisfied with my decision to purchase my used car through him. Important advantages: Do the research: READ THE WARRANTY, research the dealership, warranty company, and the vehicle history (VIN). Do these and you're less likely to get screwed. Therefore, the homework we have the freewill to do is up to us.

After dealing with Mike DeLaCruz my opinion of the - Latchaz61

After dealing with Mike DeLaCruz my opinion of the dealership changed from bad to good. Since Mike took the helm the dealership is moving in the right direction. I feel I can continue doing business with them. Great job.

Horrible - Kerrie5130

I got a Van off of him less then 2 weeks ago everybody told me not to go to him and I didn't listen that was the biggest mistake of my life. He guaranteed me that nothing was wrong with it and I believed him but I signed a sold as is paper 3 days later I started having problems with it I took it to the garage and there are so many things wrong with it it's gonna cost me over $1500 to get it all fixed never ever buy from him he is s fraud and should be put out of bussiness

These people are in business to rip you off as much as - Paulcupp53

These people are in business to rip you off as much as they can. Don't buy here or you'll regret it. $600 to get my leesed Jeep through inspection with only 11k. 40 k tread mile warranty meant nothing as I was charged full price.

Superlative customer service! Had the hail damage... - UNCLEBOBO

Superlative customer service! Had the hail damage assessed on Friday, received a call on Saturday to schedule an appointment, dropped off the car on Tuesday and had it back on Wednesday looking like it just came out of the showroom. The overall experience exceeded my expectations. My personal thanks to all who were involved.

Excellent Service! - STownsend1127

I brought my 2012 Jeep Liberty in on a Saturday, my horn pad was rattling around turns. Showed up a few minutes early, since I have never been there before, was greeted promptly. Got ourselves checked in and was directed to the waiting room. The waiting room was comfortable, big spacious waiting area, with TV, coffee (awesome), soda, play area for the kids. After a short wait, was told that there was something loose in the air bag assembly in my steering wheel, they ordered the part, called us when it was in, we set up an appointment to have the airbag assembly replaced. I could not be any happier with the service at New Holland Auto!

I spoked to John Z today and he was able to take care of... - Rich0831

I spoked to John Z today and he was able to take care of a problom that I had with my new car and i am very happy with the dealership and ther service

Issue missed on first visit, two additional visits went well - Aguyfromtheburbs

The first time I brought my new Buick Encore in for service, I was reporting a specific problem that got the usual "could not duplicate" response even though while I was there and explained the problem, nobody was all that interested in me duplicating it for them before they said they could not duplicate the problem. This resulted in alot of follow up calls from them which showed they are interested and I honestly learned to live with the issue and it is just an annoyance, but not a game changer issue. (the ignition switch has to be pushed dead center or it doesn't really work as it should and goes into a type of accessory mode). Anyway, months later I came back for service on both of my Buicks (back to back service visits) with good results. They called to remind me of my pending service visits, which is good to make sure I hadn't forgotten, and they got them done in a very quick period of time. One reported issue was dealt with and the resolution, which sounding like maybe wasn't quite right, seems to be solved and hopefully will continue to stay resolved. One of the service writers is a bit of an antagonist, and that is annoying - I say "My other one doesn't do that" and he explains that it isn't the same car; I'm thinking but don't say it "Really, I didn't know that", but Mom always said two wrongs don't make a right. But he redeemed himself by hand writing a nice note on the receipt, and that was appreciated. It seems as the manager sits near them, heard this, and never interjected to tell the guy that this response isn't appropriate. Hopefully he addressed it after I left. I'll probably continue to go back for service, as I prefer dealer service to ensure things get done properly and are documented in their record keeping system vs. holding onto receipts or whatever. Car dealers in general could learn alot by being a customer in the service department without them knowing who they are, like a secret shopper program. My honesty in this review should be a word to the wise that as a paying customer, who has purchased new cars and returned for service at their dealership, that I will not continue to support a dealership in which I get greeted with antagonists or get told "Could not duplicate" when I offered to duplicate for them prior to leaving the car with them for the reported problem. I will just go elsewhere and you'll find out only after I've gone to another dealership and you've lost me as a customer - that was why I never went back to the last GMC dealership when I was ready to trade in and trade up - their service people were so unable to be nice upon dropping off, I felt like I should have jumped in and rubbed their shoulders or do the write up for them because they were too slow on the computer and I was imposing upon them by wanting to drop my car off and pay for the services they were going to perform. All in all, they get the job done and overall I'm satisfied the very basic services were done properly. I have not had any serious service concerns performed at this dealership yet.

Got new key fob - sjnoll

I expected to wait about an hour for them to program my new key fob. I got a stack of magazines and settled in the chair. I barely got to look at 2 magazines when Eli Stup came out and said, "O K you are ready to go." Amazingly fast service. He said he worked it in since it takes little time to program it. While that was getting done they also did a vehicle checkup. I was surprised. Good job guys!