2,584 Pennsylvania Kia/1000 Service Centers

The sales process was great . - MB

The sales process was great ......BUT they LIE and Bai you to believe the service side is the reason why you should pay a little extra. Truth is the Service side is a waste! The agents who take the calls and schedule are rude, unaware of anything auto related and are just there to try to be an impediment. then yo get the next level who tells you that it is a sales issue not service and that they cannot respond to everyone's needs as they have limited recourse's (just so that you are aware the salesmen and his VP told me that Service always has loaners and that las minute calls are no issue for folks who buy here) LIE!!! and at that level they just hang up! then the Manager of service calls makes excuses for everyone says they don't report to him and that he is unaware of any and all issues with his department again a lie as I have had to call the GM for VW thee ties with three different issues related to service. The GM for VW calls and I tell him how could i trust the service department as they appear to retaliate against folks who complain about basic service. I am afraid they will enhance the bill make something wrong that isn't etc.... so now I was sold on the fact that local service was impeccable and easy yet reality is there is no service UNLESS you want to PAY for Executive service. STAY FAR AWAY. GO TO Martinos!!!

Just pushing tin. - Novanogo

Just pushing tin. Have problem with recently purchased coachman nova. Took back for service to check. After 5 hour wait was told a chassis problem go to dodge. Digital mirror cuts off, no power to hitch. The dodge dealers in this area, Elkton Md, "can't (wont) accomadate even though they are listed as "business link" Fretz service dept and sales manager, Eric, no help...not their problem. The unit had 600 miles on it, how did someone drive it for 600 miles and not know the mirror was messed up?

Ted Q and the Ford team I experienced were excellent. - Mrstammimoat

Ted Q and the Ford team I experienced were excellent. Professional, straightforward, caring and knowledgeable

Jen was a very friendly advisor. - J.K

Jen was a very friendly advisor. I brought my wife's car in because the check engine light kept coming on and off. Jen made sure that Garnet accepted Continental’s comprehensive warranty and gave me a heads-up that I might have to pay a $180 diagnostic fee if they didn’t find anything wrong. I decided to take the risk. The technician thoroughly inspected the engine, ran a full test to ensure there were no issues, and even took it for a second test drive to double-check. They eventually removed the faulty code. Jen was very apologetic that I had to pay the fee, but I felt reassured knowing that Garnet VW took the time to double-check the engine, confirming that everything was fine and the car was just being overly sensitive.

Update to my review on the engine replacement on my golf... - Thatmk6r

Update to my review on the engine replacement on my golf R. I was smart this time and took it to my regular mechanic to replace my clutch/flywheel. More than 4 bolts were missing from the trans/diff. Volkswagen Reading was the last place to touch my trans when they pulled it to check the clutch/flywheel. Found a broken plug and a lot of other mistakes. For an over $9,000 job it looks like a 5 year old with his first set of tinker toys repaired my car.