2,556 Pennsylvania SRT Service Centers

lack of brand loyalty - ddrt@15

having worked as a tech in a dealer for years i have a good idea how things work, this place is a joke, i didn’t buy my durango there so i was nothing to them if i wasn’t paying cash for something, couldn’t get a loaner or even pay for a rental, finding out fca will pay for power train repairs, which i had done, but had to take a day off work for diag and then not have it for a week while on vacation, then to top it off the body shop did the warranty repair but not the ins claim, didn’t even look at it, so unorganized it’s not even funny, icing on the cake was they bitched up one of my wheels scratched a brand new rotor and most likely cost me $70 at a real dealer to fix a backing plate shield on a rotor that was knocked loose so to whatever they hit with my wheel, so if you want headaches and damaged parts go here otherwise go to BZ they actually care there about you