2,575 Pennsylvania Toyota/1000 Service Centers

I just talked to Paul the manager. - Theresa

I just talked to Paul the manager. He was awesome. So helpful and easy to talk to. Was willing to help any way he could. Took care of all my needs.

A dealership running at its capacity should have a - kpbrandon

A dealership running at its capacity should have a concierge service. If not loner cars while you wait, at least a concierge service that drops you off and picks you back up like other car dealerships that are even smaller in size than this one, because sitting and waiting there for 3-4 hours while your car is being serviced is quite unnecessary and counterproductive for the client. also, at least have some free snacks if the wait is going to be that long, if you are spending a bundle of money and time, at least your vehicle can be washed simple things like this will put an added smile on a customers face. This is all part of customer satisfaction not just what’s cost-effective for the dealer.(Hire two Wash techs, this could boost customer satisfaction and widen the job market) other than that the workers are quite courteous, and the craftsman seem to be quite thorough,

I took my car (henceforth referred to as Lu) in for a - brendafager

I took my car (henceforth referred to as Lu) in for a needed service on the computer. I dropped her off (a lovely person, don't know name, checked me in!) at 8am and went to Starbucks to write and wait. Dustin was amazing! He kept me informed throughout the entire morning. When they discovered that she needed tires, he was great at suggesting types and price levels for me. "She needed new shoes!" I, of course, got them! Can't let Lu walk around in old shoes. In addition, they did an oil change for me. And by 11:25am, Lu was done! She's gorgeous, runs beautifully, and has awesome looking new shoes!! Much safer for me with winter coming. Thanks so much to my favorite car dealership - and staff!! **Btw, Nezir Alic was my salesperson last summer (2023). I was going to be satisfied with a gray or black car - but Nezir found Lu in all her shiny, bright red beauty for me!!! Excellent dealership to purchase and take care of your car and your $$!

The Red Hill Sands Ford team does great work and has - blackp63

The Red Hill Sands Ford team does great work and has awesome customer skills! Way to go, keep up the excellence!

Staff is always very friendly and helpful! - ann.lewis

Staff is always very friendly and helpful! They kept me updated regarding the work being done on my vehicle! Facilities are always clean. (Restrooms)

I keep coming back to this dealership cause they are - gomezjhoel125@yahoo.com

I keep coming back to this dealership cause they are simply the best. Thanks Cris and always thank you Brent.

The staff is always helpful and polite, and they explain - themommy96

The staff is always helpful and polite, and they explain everything they need to do.

Easily (and conveniently) scheduled service for my Bolt. - tederf

Easily (and conveniently) scheduled service for my Bolt. It was for annual PA inspection. Service was quick and not at all expensive. Comfortable waiting room.

I would need to compose a small essay to detail how - phasma77

I would need to compose a small essay to detail how every single aspect was wrong.

recently I lost a key fobe. - jeepPat

recently I lost a key fobe. I called Gary Barbara and they told me it would be $110 for the fobe and the programing. I booked an appointment. When I arrived I was told that they did not have the fobe, but they could order it for me at the new cost of $189 (plus $110 to program). I explained to them what was told to me on the phone, and they shrugged their shoulders. I took a day off of work to get this done! I explained that, and they could care less. I usually do not speak to managers, but after the bait-n-switch and the dismissive attitude of the service clerk, I asked. She called me back and was just as dismissive. She told me that she could give me a $25 discount. I explained to her that I has taken a day off, and I was quoted a price of $110 total. Again, she could care less. DO NOT TRUST THIS DEALERSHIP. They have always been accused of the bait-n-switch in the sales department, so I guess you can add the service department too. BEWARE.

I really liked the service at the service, the friendly - Serhii

I really liked the service at the service, the friendly team and the atmosphere. I recommend them.

Thay did a great job finding what was wrong with the auto - Jfk

Thay did a great job finding what was wrong with the auto stop and go

Truck has 2 unsafe tires and they passed it for - jonsulkos

Truck has 2 unsafe tires and they passed it for inspection regardless. Have to guess they did this under the advisement of their parent company Lithia motors to try and save themselves money. People are friendly but they prioritize profit over customer safety. I would NOT take my business to any Lithia owned dealership

Sophon was great, he was very helpful and everyone there - Sallysangare15@gmail.com

Sophon was great, he was very helpful and everyone there is very professional, polite and informative.

Phill Euston is the best Service Manager I have had the - Mike Rossi

Phill Euston is the best Service Manager I have had the pleasure of working with. I’ve had high end luxury cars for 40+ years and no one was more caring and friendly than he is. He gave it to me straight and didn’t beat around the bush. I will be telling everyone to go to Bennett Maserati even if you don’t own a Maserati.

Always great to deal with. - ST Lover

Always great to deal with. Great service and sales team! Thank you as always. Highly recommend.

If you want them to mess up everything in your car you - N

If you want them to mess up everything in your car you can take it here. Worst dealership and staff to ever exist. My husband has a mustang and used to get it serviced there all the time, until the whole staff changed and it turned into a nightmare. We took the car for an inspection.They kept breaking stuff after claiming to fix it and and don’t know how to properly fix a car anyway. I can tell you; they are so bad I would rather them be useless then doing more harm, they are THAT bad. Steve definitely has communication issues, he texted us and said the car was ready and we drove for an hour and a half after my husband left work early. Guess what? turns out steve left early and the lady that works there checked her computer and said “it’s not ready, they haven’t even started working on it yet” after it was there for 4 days, and it was already paid for too. They didn’t offer a temp car, no solutions no help, nothing. And should I remind you this is after over a $2000 bill for breaking different parts in our car that used to have no problems. After that, Manager Paul(?) called us and said that the car was fixed but wasn’t ready because it wouldn’t move. Obviously it was moving just fine that’s how we got there. They somehow made it work and we FINALLY picked it up. A day later check engine light comes on, we call them, they say that Paul is going to call us back. 6 weeks pass by, nothing. We called them again last week, asking for the manager again, he doesn’t get back to us AGAIN. My husband drove all the way there again and Paul says that he was on “vacation”. For 6 weeks? Okay :) we drop the car off, they keep the car for a WHOLE day just to scan it and nobody calls us so we do. Steve and Paul left early again, wow what a coincidence, very caring ethical staff are’t they? They say it’s probably spark plugs. Well we got that car inspected a month ago and nothing about spark plugs were wrong, now all of a sudden the day after we pick it up it has an issue now? They don’t offer a solution and say that we have to get it fixed again and pay for it. HORRIBLE PLACE. I wouldn’t suggest this place to my enemies. DO NOT EVEN BOTHER you will regret it.

I had leased three cars from this dealer and I ended - loveunified122

I had leased three cars from this dealer and I ended buying my last car. 2019 Sonata, Which I am buying now. Now I will say I really liked this dealer ship. Finance people were always great and so were the sales people. And Corey in service is excellent. Until recently when I brought my car in to get a repair with the collision dept is where it all started. About a week ago. The people were nice, I went to pick up my car it snowed the day before, so I brushed off my car and to my surprise the paint came off! The repair had nothing to with area where the paint came off it is a completely different area. My car is a 2019 with a little over 25k miles. I showed the guy at the counter he came out and took a picture he did say there was paint recall. Take the your car to service. The service dept is just down the street so I go there and ask to speak to the manager whose name is Kevin, he took a picture of the hood which is were the paint started to bubble, my vin number and mileage. And said he would need to send the info and file a claim wasnt sure if they were accepting them and he would get back to me. And that I may have to go to another Hyundai which didnt make sense to me because I purchased the car from that dealer. I gave him my phone number didnt hear from Kevin. I left a few messages no return call. In the mean time I called Hyundai customer service number filed my own claim. They did call me back and advised that they would email Hyundai to escate the claim. Because they needed the pictures that were take in the mean time nothing from Kevin no return call. I did leave Kevin a message with my claim number asking him to send the picures. A day or so later I was able to reach Kevin the manager for the service dept and advised him that they just needed the pictures that he had taken along with the mileage, vin etc. Because I had a claim number which I did give him. In the meantime, the rep called me from Hydaui customer service advising they heard back from the Wexford office by email advising they dont do paint claims! When I just spoke to the manager Kevin advising he would send them the info to complete the claim the same day. In essence there were two different responses from the same office. So, I tried again and I called sales and explained everything that happened with the email response and Kevin the guy transfers me back to Kevin's voicemail for what! I was looking for clairity on the process because at this point no one was helpng me!!. It was nothing but the run around which completely shocked me. No one wanted to take the time to help me or give me any sound direction. Especially after three leases and then buying my car from there. I had to go to another dealer who was kind enough to process my claim. It really saddens me that there was absolutly no customer loyalty with that dealer ship at all. Apparently no one knew what was going and it was all at expense of my time. It just sad. So needless to say I would not recommend this dealer to anyone.

Above and beyond service! - Jenniebayer

Best service center by far. Went above and beyond to fix my car, even fixed something I broke by accident for free! Amazing customer service!

I HAVE DEALING WITH JIM MOLNAR FOR OVER 25 YEARS AND HE... - MDC1

I HAVE DEALING WITH JIM MOLNAR FOR OVER 25 YEARS AND HE IS CONSISTENTLY OUTSTANDNG IN ACCOMPLISHING MY EVERY SERVICE NEED. I HIGHLY RECOMMEND HIM AND HIS SERVICE TEAM

Took my Hyundai Elantra Hybrid in for service. - cmjt890

Took my Hyundai Elantra Hybrid in for service. Went to service desk they had all my info in computer. Dan asked for my keys and stated he was moving car around back and would call when done. This took appro 2 minutes at best. Went back when called advisor went over new key fob and went around back and moved car to front door for me. This lasted at best 10 minutes. What else could you ask for ?

Very responive - John Van Cleve

I had an esoteric problem with my radio. I called and was connected to a very nice lady named Emily. Because the radio is part of the complicated electronic system that involves the phone we traded calls. But she was very responsive and told me how to correct the problem.

Problem was resolved. - smiller

Problem was resolved. Brake fluid may not have been added after line bleed. Was fixed.

"Bad" Visit Made Right! - kmc1987

At first my experience with Kenny Ross Nissan went downhill. The advisor misread and missed a few notes on the inspection report. Upon leaving the dealership, after waiting 3 hours, I still had pulsation in the brakes. I called to speak with the service manager who took care of everything in a timely manner and even had someone come pick up my vehicle! <-- This will keep me coming back, knowing they will make a situation right when they are in the wrong. Thank you!

I want to thank Chris Rachel and Thomas McNeese for the... - dkoyro

I want to thank Chris Rachel and Thomas McNeese for the exceptional service I received on my company pickup truck on 9/22-21. They took me in last minute toward the end of the day serviced my truck. And sent me on my way. It was a very good experience these are two good people and that's what makes the world go round thank you guys you have my business.

Car service - abh123

I had to bring my nissan juke in to get checked out because of a recall notice i received in the mail. Employees were kind and and informative. Service was quick.