Baierl Toyota

I am extremely disappointed and frustrated with disrespectful customer service at Baierl Toyota service. From the outset, the staff show a complete lack of professionalism and courtesy. They ignore disrespectful customer service at Baierl Toyota service. From the outset, the staff show a complete lack of professionalism and courtesy. They ignored my concerns, failed to provide adequate information, and displayed a shocking indifference towards my needs as a customer. This experience has left me utterly disillusioned, and I strongly advise others to steer clear of this dealership's appalling customer service. More

BUYER BEWARE: Dealership Sold Me a $55k Used BMW with an Inaccurate Accident History; Refused to Make It Right or Offset Costs of Repairs. I am disappointed and frustrated with the lack of assistance and Inaccurate Accident History; Refused to Make It Right or Offset Costs of Repairs. I am disappointed and frustrated with the lack of assistance and professionalism at this Toyota dealership. I expected that they would stand by the product they sold me but, instead, I have been dismissed and left to cover expenses out of pocket. Approximately two months ago, I purchased a 2021 BMW X6 - a substantial investment for me costing more than $55,000. Within days of driving the vehicle, I encountered a series of alarming issues, including the illumination of the engine/drivetrain malfunction light. Concerned, I promptly had the car inspected by a BMW dealership who discovered that the vehicle had previously been involved in an accident and repaired improperly and inexpensively - including the use of common house screws to repair the bumper. In addition, the headlights are misaligned, casting their illumination dangerously towards the ground, and the lower radiator blinds were damaged. The total cost of rectifying these issues amounts to over $10,000. I have reached out to the dealership multiple times, providing detailed documentation, including invoices from the BMW dealership, outlining the extensive repairs required to rectify the vehicle's deficiencies that the active warranty will not cover due to the shoddy prior repair work. I have been met with indifference and a blatant disregard by various members of their leadership team and - as an African American - I cannot help but feel marginalized and discriminated against in my interactions with them. The dismissive and disrespectful demeanor of the general manager, in particular, has been both unprofessional and unpleasant. As a customer who expected better treatment, I am left with no choice but to escalate this matter further and seek resolution through alternative channels. I urge potential customers to be cautious when dealing with this dealership. They are neither kind nor ethical. More

Jim Davin is a wonderful salesperson! Was really helpful and not pushy! Excellent experience with him!!! Was really helpful and not pushy! Excellent experience with him!!! More

I have been searching for a 2024 Tacoma Limited and they are in short supply. Fortunately, I located one at Baierl, a fair deal was made for my trade, and I am now driving the truck I wanted. The experience are in short supply. Fortunately, I located one at Baierl, a fair deal was made for my trade, and I am now driving the truck I wanted. The experience was as expected. More

Jimmy is the reason I bought my Seqouia! He is the best! Really appreciate him! He is the best! Really appreciate him! More

I just purchased BMW 430 there and I don’t recommend this dealership. Here’s why: they miscalculated my trade-in taxes by $700 and after I showed the difference they said it was a mistake on their side and a dealership. Here’s why: they miscalculated my trade-in taxes by $700 and after I showed the difference they said it was a mistake on their side and apologized. Then they didn’t count $5k I paid when they calculated my financing. Again, I showed them and they said it was a mistake and apologized. Finally on my way home (about 30 min drive) the info dashboard went black and disconnected 3 times. It always came back after reboot but I just can’t imagine they had no idea it’s mailfunctioning. Thankfully the car has manufacture warranty so I will be taking it to the BMW as soon as they can get me an appointment. More

Terrific experience buying my Corolla from Baierl. Gavin was great to work with, no pressure. I will be buying our next car here thanks to Gavin. Gavin was great to work with, no pressure. I will be buying our next car here thanks to Gavin. More

The experience with this dealer has been incredibly frustrating and disappointing. To start, their initial pricing was exorbitantly high. What's more, their communication was abysmal; attempts to reach frustrating and disappointing. To start, their initial pricing was exorbitantly high. What's more, their communication was abysmal; attempts to reach them by phone were met with silence, and when they did respond it was with worthless information. My service experience was not only a drain on time but also a source of headache. They made commitments they couldn't keep when I brought my car in, leading to wasted hours and dashed expectations. In light of these issues, I strongly recommend looking elsewhere for your needs, as there are undoubtedly far superior options available that can offer better prices, more transparent communication, and a more respectful treatment of your time and trust. Im glad that I was able to shift my family business out of those psychopaths, now all of our cars are serviced at a different dealer who recept their customers. More

I had extremely horrifying experience at this particular dealership. I would highly recommend avoiding Baierl's service. My interaction with their service manager, Courtney Gardina that she never called me dealership. I would highly recommend avoiding Baierl's service. My interaction with their service manager, Courtney Gardina that she never called me back for my concern, revealed a concerning absence of expertise and transparency, much like their service advisors. Unfortunately, she did not provide any help and that was extremely unsatisfying. While she initially seemed willing to assist, it soon became apparent that her approach aligned with that of her coworkers who threw me to her, however, it's very clear that prioritizing the customer experience is at the bottom of their list. More

I went into Baierl Toyota to see a 2016 Kia Optima that had just arrived on the lot (they hadn’t even been able to check it out / clean it out yet) When they went to do all the maintenance they ended up fi had just arrived on the lot (they hadn’t even been able to check it out / clean it out yet) When they went to do all the maintenance they ended up finding out the car wasn’t sellable and I was disappointed but it wasn’t their fault at all. I had a great experience with Rudy, he is absolutely awesome, I will forever appreciate their integrity and hospitality More