100 Pennsylvania Volkswagen Service Centers

I am very happy with the sales and finance departments... - Radii82005

I am very happy with the sales and finance departments but their service department is one of the worst I have ever dealt with. Their service Dept. Is open till 6 PM M - F. I called on Friday 2/14 @ 5:23 PM. Went straight to voicemail. Called the following day before 10:00 AM and again, straight to voice mail. I am still waiting for a call back but I have no idea why I should be surprised, I have been waiting almost 3 years for them to call and tell me if the replacement fenders for my 2006 Jetta had been approved. I mentioned this just a few months ago when I purchased another vehicle there. Just lucky there are other service centers that are willing to call you back to help get your car back in service.

Very bad company. Poorly managed, work takes twice as... - Vinnyjeep

Very bad company. Poorly managed, work takes twice as long as it should and then they charge you for it. Tom is a horrible person to deal with, no people skills at all, he just wants your money,

DO NOT GO HERE. I bought my car off them and went back to... - Kassidy

DO NOT GO HERE. I bought my car off them and went back to get service. I had the appointment for 3 weeks. Dropped my car off at 9 am, the service advisor James offered me extra maintenance at the price of $321. I declined. Never heard back from him. I call back around 2 pm to check on my car and they tell me it hasn’t been seen yet. At 4 pm, I am called and informed they never got to my car. WHY? I have now tried to contact the manager and my sales consultant and can’t get anyone to call me back. Be ware!! It this how you treat people who buy off of you?

The staff was friendly and helpful, and they got my car - jkohn37

The staff was friendly and helpful, and they got my car in and out quickly. They also explained everything they were doing in a way that I could understand. I would definitely recommend these guys to anyone looking for a great place to have their car serviced.