On 6/1/2013 10:45:12 AM mattmaynard18 wrote:
So I went in for my last warranty service and met with Jaymes. This is the best service advisor I have worked with from all the mini dealerships I have worked with. I am a graduate student and traveled a lot going to dealerships from Boston, Northern New Jersey, Albany, Rochester, and Warwick. All of the service advisors I worked with there were nice, but Jaymes went above and beyond. He was upfront with me and told me that it would take much longer than they previously expected. He immediately got me a loaner and had me on my way. When he followed up with me on the phone he said he would update me before he left for the day and called exactly when he said he was going to call. I felt like a millionaire with this dealership and would absolutely recommend working with Jaymes to anyone going in for service. Great guy, guy service and my car is running better than ever. This isnt just a one tim encounter with Jaymes either, this is my second time working with him. He never disappoints.
On 2/1/2013 12:44:10 PM amlkar wrote:
This has to be the worst experience with a dealership I have experienced. First you get swamped with 3 people calling you all asking you for the same information, none of which touches know what the other is doing so I had to give the same info 3 times. The one person that you give info to promises to get back to you and never does (Art Fontaine). I dont get contacted by another person (Jessica Spendorio) who after contacting her manager quotes me $603 for an 2013 Mini Couper S (A Range Rover goes for about $799) and has the nerve to offer me 4500 for a car worth 10k.
I have never been insulted with nonsense numbers like that in my life. I would think that these people would notice by my email signature that I am a CPA and do make sense of numbers for a living, before insulting my intelligence with maneuvers for a quick profit.