Easy going, understanding, cost effective - Lryuk17
Well taken care of. I got the car in a matter of days. It was the exact model I wanted at a decent price. The car drives so smooth to the ground.
Worst Service experience of my life - Shane Warren
The people at this dealership in the service department are completely incompetent. I had to deal with Kim Lexner, which was a nightmare. Then the general manager was even worse. My wife bought her tires from the Volkswagen dealership in Florida with a road hazard plan. One of the tires got a gouge in it while we were in Rhode Island. I called Scott Volkswagen to let them know and they were very unhelpful from the get-go. Kim Lexnner told me there was nothing they could do. I called the dealership in Florida who said that was the most absurd thing they had ever heard. They faxed over the paperwork to the dealership in RI. Kim tried to backtrack her words.
Scott Volkswagen ended up putting a patch on the tire and then claiming that they cannot do anything else. Then after the patch was put on I was on the phone with the road hazard people in front of Kim so she could hear. Again she tried to recant her words.
The road hazard people said they would have replaced the tire, but due to the incompetence of this dealership now I have to have a patch Tire. I have never been so unhappy with service in my life. Do not take your car to this dealership, they are incompetent. They wanted to get away with not having to do the work, and they played games over a 3 week period.
The general manager called me and got in an argument with me, very unprofessional. In the end they stated they could not do anything. I will be taking this up through VW Corporate and my Lawyer. Never dealt with anybody like this in my life. Save youself a headache DO NOT TAKE YOUR CAR HERE!
A NEW kind of ol' fashioned dealer experience! - rlm
In a word, you can TRUST Speedcraft VW in Wakefield. My wife and I bought our first new car from Speedcraft 17 years ago, and were very glad to return for a used car this time! We stopped in by chance at closing time, and when our salesman Mike stayed for an after-hours test drive, we knew we were experiencing something special. We quickly decided to buy the car (which we had spent a long time reviewing online) and the process was quick and efficient to close the deal the next day. From start to finish, I spent less than one hour in the dealership...including the time to do the financing! All the while, I knew I was being treated fairly, that I would get what I wanted, and that I could trust Speedcraft in the future. Turns out, I got to test that theory sooner than I expected....After owning the car for less than a week, I asked Speedcraft to take a quick look at the wheel alignment. They got me into service the following afternoon, performed the alignment (no charge) and returned my car to me washed and vacuumed! Wow!
Do yourself a favor: If you're looking for a new or used car (VW or other)...check out Speedcraft! And make sure to budget some time for a free coffee and check out the 1962 VW Beetle in the showroom....an antique originally sold by the dealership when it was BRAND NEW! That's some legacy!