The worst experience in purchasing a car!!! - scatta11
I was interested in a vw passat because the price seemed decent. I had the unfortunate experience of dealing with a sales person named CHARLES .Whatever ppl despise in a car salesman..he was..a xxxxxxxx fast talker.Before the final purchase I adamantly said SEVERAL TIME all I wanted was Gap insurance. ."fine " he said..then I went over to another warranty sales person where there again I told him I could ONLY AFFORD GAP INSURANCE! !"NO problem "....as he had the paperwork from CHARLES in front of him..I went back to Charles for final paperwork. 800 for taxes..200 for title × amount for this etc.but what he failed to mention. .900.00 for warranty (which I I said I couldn't afford)!! He totally omitted that one..because if he mentioned it,is would have said I didn't want it..hoping I wouldn't notice I looked over the paperwork. .not even noticing he slid this in..so I signed. .like an idiot!! Went home and went over all paperwork and then realized what this sleeve bags did..I called..complained..and they did NOTHING AT ALL!! SO THEY WILL GO TO ANY LENGTH TO SCREW PPL OVER..the head mgr didn't even care about how his employees do business. !!Pathetic!! I am going to bad mouth this guy and Balise vw. It's only the truth!! Beware ladies..go over every line you sign
Went above and beyond to make up for initial issues - AdamChirico
My initial sales rep was a nice guy but made a lot of promises that couldn't be kept. They were not ill intentioned, it was just that the representative was new and didn't know better.
After reaching out to a few managers, (Brian and James) the team went ABOVE and BEYOND to make the situation right.
I thoroughly respect that. Everyone in the service team did a great job as well. I will be back here, they earned my service.
Thank you Mr Scott
Customer - Soder
We've purchased three vehicles from here over several years and have had an excellent experience each time. The environment is friendly and the sales people are professional and customer-focused. We've been to many dealers and will be back here.