Excellent sales person and finance person - MikeP
I went on 8/19/16 to test drive a few vehicles. Bob Wilson was my salesman. He was extremely patient, informative and low-pressure. His demeanor and the quality of the vehicle finalized my decision to purchase the vehicle. The finance department was flexible and accommodating, and the reason I left with a new car!
Restored Faith in the Car Buying Experience - brandon.edward
If your like myself and absolutely dread the process of buying a new car, don't be discouraged there's hope yet. This past week I purchased my first vehicle in almost a decade from Russell "Russ" Santelises of Scott Volkswagen. Having been to 15+ dealerships in the surrounding area over the past month, I had grown accustomed to the same scripted conversation and barrage of lies from the various salespeople/managers. But at Scott, that experience was DIFFERENT. Russ was very strait-forward, extremely honest, ETHICAL, and by far the greatest possible person to buy a vehicle from. 100% without a doubt will return in the future, and will be sure to let everyone know just who to ask for. So if you too are sick and tired of the typical dealership experience, please go see Russ or call him directly at 401.438.5555 (ext.101).
Bad service department and even worse customer service - UnhappyVWcustomer
I brought my 2015 Passat TDI in for it's first 10,000 mile service, since this is where I purchased it from. A day after I got home the service light for the Ad Blue light came on saying I could only drive approx another 1,000 miles and then the car will NOT start! This was supposed to be part of the 10,000 mile service as you need the additive approximately every 10k miles. Worst part the GM wanted to make it right but never got back to me. Then they call wanting a perfect 10 for my service experience. I gave them a 2... Not going back!