637 South Carolina SRT Service Centers

Service department keep my 2020 Ford Escape for one - Meatman54

Service department keep my 2020 Ford Escape for one month,replaced fuel injectors, Drove car Three days same issue started again, Keep my car for 5days , did.not touch it , it sat in the same spot 5days, needless to say this was actually the third time for this issue.t Theses guys couldn’t fix my car.Car still under warranty, I found a mechanic that fixed it for $236, and now it runs great no thanks to the service department at Edwards ford

This dealer has the absolute worst service department - a64cress

This dealer has the absolute worst service department I've ever experienced in any industry. I recently took my truck in to have a water leak fixed. They had my truck for 14 days. During that time, I was promised call-backs at least six times. I left a voice mail for the sales manager. It was never returned. The service tech I was working with flat lied to me multiple times by promising calls and status updates that never came. Several calls rang for about 30 - 40 seconds before going to a message that doesn't let you leave a message, but says something like, "There is no one available to take your call. Thanks for calling. Goodbye," and then disconnects. And this is during their posted business hours. My wife and I have bought five new vehicles over the past nine years or so. I kept going back, thinking that their service department just HAD to have gotten better. I've never been more wrong. And we will never be back. Maybe the Sales folks, or even, say, Management (!!!), could apply some pressure? At this point, that's just not going to happen. This renamed "Legacy" dealership is certainly building one, and it's one I want no part of as a customer. Poor customer service has become a way of doing business. Legacy indeed.

Was in service with my daughter and overheard a sales man - jamieparkerhannah

Was in service with my daughter and overheard a sales man Justin making gay slurs about another employee. It's a shame that is acceptable at this dealership. Fred Anderson, why do you allow that in your place of business? Your service department is very professional.

My truck broke down on my way from Delaware to Florida.... - abman47

My truck broke down on my way from Delaware to Florida. Fairey saw me quickly and repaired the truck. EVERYONE was pleasant, efficient, and professional. The service advisor, Kendall, was particularly good. If I lived in SC, I'd make sure to buy my next car here!

I needed roadside assistance, and Subaru responded - janiskeats

I needed roadside assistance, and Subaru responded immediately. They had my car towed to the dealership which took great care of my vehicle.

I have been a loyal Firmin Ford customer since they... - JRiley5

I have been a loyal Firmin Ford customer since they opened 10 years ago. I have purchased all vehicles from them and had them serviced at the dealership. I would highly recommend this dealership. Jim is honest and fair! Excellent experiences always!