636 South Carolina SRT Service Centers

This dealership is amazing! - cara

This dealership is amazing! We had a blowout on I95 during our travel from Florida to New York. Since it was a Sunday nothing was open to get the repair that me needed. Lexus roadside assistance towed our car to Hilton Head Lexus, We were 30 minutes away from the dealership and without a car, First thing Monday morning we called the service department (we spoke with Alex) and they had it inside their shop and told us that they had the factory tire in stock and luckily we didn’t need a new rim. Not only did they do the repair immediately, they sent a driver free of charge to come pick us up at the hotel that we were stranded at, we were back on the road at 11:30 am. Our car was washed, vacuumed and ready to go. I couldn’t ask more than that…amazing service! Thanks you Hilton Head Lexus.

Your time, nor your business is valuable -this dealership - Carguy, Janet 123

I made an 4:30 appointment to get my brakes checked and before I got off the phone the guy says, "Let's make it 4:15". I agree, if I have to leave work a little earlier to accommodate you guys, okay. I arrive at the dealership at 4:14, after skipping a lunch break to get off early. I pull over to the service bay, but there are cars in all 3. So I wait. No one comes over to say anything to me. So I pull closer & decide to go inside to "check in" if I can. As soon as I get out of the car, a guy yells for me to pull into the bay closest to the building, still behind the already present car. I do. I sit. I wait. No one comes over to instruct me further. A lady whose car was already pulled in, gets out of her car & angrily starts yelling about how she's hot, no one has come over to her & the keys are in the car- she's going inside! Someone finally decides she needs attention. Fearing I'd end up sitting idly by like that lady had, in the heat & without being acknowledged I decided to go inside afterall & surely they'd inquire whose car was left hanging out of the bay when someone was free (even though there were plenty of staff- all of which, looked free). I go inside. Sit until 4:55 listening to these other ppl's horror stories from this dealership, still without being ACKNOWLEDGED at all, until I've had enough. I go outside, the service center is void of cars, except mine & still no one cared that I needed to be seen before their much talked about 5:30 quitting time! I went somewhere else but of course they couldn't see me bc of how late it'd gotten & now I'm stuck with a possible brake problem & a lot of driving the rest of the week.

Avoid this dealership at all costs. - MTL8B100

Avoid this dealership at all costs. The Service Manager David D'Ambrosio and his Service Advisor Marcella Nelson are unprofessional to say the least. The big lesson learned about Hoover is that they disassociate themselves from representing Chrysler, Dodge, Ram, Jeep when something goes wrong. If your vehicle was serviced by any other dealer than Hoover they will not back the other dealer's work even though their building sports the logos of Chrysler, Dodge, Ram, Jeep on the building. 84 days and counting since I've seen my 2021 Ram.

Great staff from service to parts to customer service and... - Happy customer

Great staff from service to parts to customer service and sales staff great buying experience always.W e have purchased 4 of our vehicles from Moncks Corner location but our 5 star rating is due to service department and parts department extremely knowledgeable staff and great customer service from them

My car was making a faint clicking sound and needed some - LEEKIFAUCETT

My car was making a faint clicking sound and needed some attention. My experience with the service center was excellent from speaking with the customer service experts Chloe, and Renee to chatting with service advisor Edward Anderson. The time spent on waiting for the issue to be resolved was a little lengthy even with an appointment, but the technician was able to duplicate the noise and resolve the problem. Infiniti of Greenville's facility is very modern and the wait time was less of a pain due to the comfort of the facility, they also provide a nice outside waiting area if you like basking in the sun. Always be as specific as possible with your needs and car concerns when speaking with the professionals and they will definitely do their best in making sure your car leaves better than when it came. I left with a smile!

They have the best associates and they make sure all - Cuddles

They have the best associates and they make sure all needs are meet. Tge place is very clean

Had a standard maintenance visit for an F-Pace recently.... - Gary

Had a standard maintenance visit for an F-Pace recently. Everything went like clockwork from scheduling through completion. Chad is always a pleasure to work with. He’s knowledgeable, friendly and delivers on commitments.

My experience here was excellent! - Goddess54

My experience here was excellent! I have the BEST Service Advisor, Tyrone Goodwin! He takes very good care of my car at each visit. He is ultra professional and definitely an expert at what he does. My car was also given the best wash it's had in months, complete with tire shine. and inside vacuuming. So impressive! I am a thoroughly pleased customer!

I’ve been a customer here for a while. - pate c

I’ve been a customer here for a while. Always treated with respect and courtesy no matter who I encounter. Several weeks ago an honest accident was caused by service to my vehicle. Immediately I was assured the JHT would get it absolutely right. Through the several week process that was absolutely the case. Fil the store manager, Tom the salesman, Mr Hartgraves the service manager and many other professionals in various departments that I can’t remember names of all pitched in and made the situation more than right! I’m thankful for this dealership and forever a customer. Pate C.