12 Tennessee Genesis Dealers

Easy to work with and no pressure when I wanted another - Russ

Easy to work with and no pressure when I wanted another day to decide on whether or not I wanted to move forward

Alex Davis the GM resolved a service issue my daughter - Jacobtyler94

Alex Davis the GM resolved a service issue my daughter had when she brought in her vehicle for an oil change. Alex handled the issue with a professional and respectful manner.

Had the best car buying experience of my life with Oscar... - nic.blanch

Had the best car buying experience of my life with Oscar Benavides at Hyundai of Columbia. Oscar treated me very fairly and took a half hour to show me all the features after my purchase. I will go back to Oscar again the next time I need a vehicle.

Great dealership, nice staff, amazing sales person - timothy-amigo-slab

Great dealership, nice staff, amazing sales person (Austin). Love love love my new car. Happy so far.

I bought a 2022 Genesis GV70 from Genesis of West - PRS

I bought a 2022 Genesis GV70 from Genesis of West Knoxville October 2021. The salesman was great but the service in the service department has been terrible. Service is complimentary if done within a certain mileage window. Making an appointment so that I’m within that window is impossible. Appointments need to be made 2-3 weeks in advance. By then I’m over the mileage limit. They’ve had my car now for 2 months because of a wreck I was in. One time I called to ask about the VIRTUAL inspection that insurance did and the girl in the body shop office told me that I didn’t know how “this” worked. I’ve talked to the general manager about the poor service and nothing has changed. Today they finally looked into my car further and still have no idea when it will be fixed. I was told to be patient. The problem is poor communication. The only time I learn anything about the progress on my car is when I call them. I bought the extra warranty to cover tires and such and had to argue with them to get a tire fixed because the car wash broke of the valve stem. I bought a luxury car from them and I’m treated like I brought in a beater car for them to fix. I’ve bought 4 Hyundai products and this one is probably the last because of the customer service from the service department.