I bought a used 2018 Cadillac XT5 from this dealership - Markiya Hanshaw
I bought a used 2018 Cadillac XT5 from this dealership and I will not be going back. After calling and sending numerous emails about the issue I was having, they would give me the run around. I booked an appointment with their service department after 5k miles, then they sent me to Cadillac. Cadillac advised there were various things wrong with the car. I reached out to the service manager to let them know what Cadillac said, and they told me “all those things didn’t have to be done.” I also realized later that they sold me a car with a dying battery (The car should not DING every time you stop, that means the battery is DYING). I was told several times that “the manager would be in touch to make this right.” When I would call the manager was either in their store in Alabama or out of the office. I would periodically call and they would tell me that they would be touch, this went on for over a year. After years of waiting for them to make it right, I’m letting the public know. I do not recommend this dealership. They don’t care about their customers, only making the sale. They knew they sold me a car with issues, that’s why it was the last car I test drove after test driving 3 others- and it was marked “sold” on the lot. They just simply wanted the sale. I hope they do better for their future customers, and listen to their needs. People hope you’re honest enough to sale them a reliable car when they go to a dealership!
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