"Could not have asked for a better car buying experience."
We are completely satisfied with every aspect of our purchase from Jim Keras Subaru. Our salesperson, Cole Watson was personable, knowledgeable and professional. We would highly recommend seeking him out.
The initial offer turned out to be the final terms of the sale. We were encouraged to research the offer. We did. It was perfectly fair, both on the value of our trade-in offer and the sales price offer on our Forester. There was no need to negotiate.
We were offered a manageable range of financing options that accurately reflected the preferences we’d expressed. The final package met our budget goals with no smoke, no mirrors; just a solid, responsive deal.
Cole did everything necessary to make the deal efficient for us, and to minimize our travel from Blytheville, AR. Everything was ready for us when we arrived to finalize the purchase. David got us through the paperwork methodically and quickly, but absolutely at our pace. Everything was clear; every question answered. We knew exactly what we were signing and why.
We would recommend Jim Keras Subaru and Cole Watson without hesitation.
"Was very happy until...."
- Vicki 123
My husband and I had a great experience when we purchased our 2017 Outback. Unfortunately, we didn't have such a great experience when buying a 2011 Forester. We purchased this used car when it was still cold outside. Once it warmed up, we turned on the ac, only to find the car blowing warm air. So we scheduled an oil change for the outback and a maintenence check for the ac on the forester (extended warranty). Outback was taken care of, however, we were told we needed to pay $200 for the forester because they said the ac was working when we purchased it. When my husband asked about this, the staff, instead of taking the high road and admitting they probably overlooked the ac, stood by their claim that it happened after we drove the vehicle home. This is a second car. It's barely been driven. And my husband and I aren't those people trying to get something for nothing. We just want others to do the right thing. It's only fair.
Long story short, we paid the money because we do live in the south. This is costing us well over the 200 dollars as we live over an hour away and we will be making 4 trips (and a lot of gas money to boot) to get what they should have checked and fixed before selling the car.
I'm not one to use a public forum like this to vent, but I really feel abused by this situation ( and I am a tough old cookie). Oh, and the offer to return the 200 when we go back to buy our next Suburu isn't going to happen. There are other places to purchase Suburu's.
"Outstanding professional service!"
- Doglover B
This was definitely the best car buying experience we have ever had! Our salesman, Chris Hitching, was extremely personable and knowledgeable, and made us feel very comfortable in the search and purchase of our Forester. After purchase, the Encore appointment with Bill Blake was equally helpful in answering our questions and making sure we understood all aspects of the technology and options. we chose. The entire Jim Keras team provided above-and-beyond customer service at every step, and we would highly recommend them to anyone shopping for a new car.