65 Texas Kia Dealers

STAY AWAY FROM STERLING KIA. I was looking to purchase... - DarrellB

STAY AWAY FROM STERLING KIA. I was looking to purchase as 50K Kia Carnival, but I would not agree to the dealer’s low ball offer on my trade-in. When I told them repeatedly I would not accept a trade-in offer that was 3K below the KBB value, the SALES MANAGER, SHAWN FREEMAN resorted to his strong arm tactics. He came into the room with an attitude and started telling me that I did not know what I was talking about. He tried to BELITTLE me and INTIMIDATE me into submission. When I refused to give in, he said he did not even want to sell the car to me and he did not even want to have me in his dealership. He then THREATENED that he would not refund the $500 deposit that I put down to hold the vehicle. He finally relented when I asked him if I would have to take him to court and sue him. DO NOT DO BUSINESS WITH THIS DEALERSHIP. Take your business to another dealership that respects customers. Based on my experience, it seems like Shawn was trained to treat customers like this. If they can’t convince or get you to submit, then THEY WILL INSULT YOU AND ASK YOU TO LEAVE. I will never do business with this dealership and I would STAY AWAY FROM THE ENTIRE STERLING AUTO GROUP who condones these types of strong arm tactics. I have read a number of other reviews about service after the sale and this dealership continues to treat their customers like garbage. ALL THEY CARE ABOUT IS GETTING YOUR MONEY. Once they have it you will be an afterthought. Drive to Houston to buy from a reputable dealer that provides excellent customer service during and after the sale, not from these SCAM ARTISTS!

Read More

I was in the market for a Telluride SX and I was shopping - gk

I was in the market for a Telluride SX and I was shopping around for the best price for the trim I needed. When I was browsing through World Car Kia at New Braunfels, I found the vehicle I wanted with a note saying "call for price". So, I called the number and got a quote for $47K. I confirmed multiple times that this is the price they are selling the vehicle for. I made an appointment to go buy the vehicle without a test drive as I knew exactly what i wanted. I live in North Austin, a good 1.5 hour drive away. I drive to this dealership and the salesperson I was working with tells me there is a $3K charge the dealership charges over the price quoted on the phone. I asked him why I wasn't informed of this over the phone when i called and confirmed the price multiple times. He said he didnt know and I didn't think too much of it at that time. $50K was still a good price for the trim I wanted. He goes discusses things with his manager and comes back with a final price of over $56K - a good $9K over the price quoted to me on the phone. When I got upset with this fraudulent behavior, the manager comes to me and pretty much said this is our price, take it or leave it and that they are re-training the person that gave us the wrong information over the phone. We drove 1.5 hours back home disappointed with Kia in general. A waste of our time and money. I have never experienced such blatant fraud before and this just put me off Kia altogether.

Read More