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Mercedes-Benz of Houston Greenway - Houston, TX

On 7/18/2009 10:09:01 AM Mature-customer wrote:
This is an arrogant dealership who did not care about customers once they got the sale. Examples:

1) I purchased an extended warranty from Mercedes-Benz. The extended warranty was promised to be mailed to me. Nothing happened in a month. Nothing after a phone reminder. A personal visit to the dealership resulted in the explanation that everything would be on MB computer system so no documentation would be needed ! The dealership financial representative refused to secure any documentation. i went out to complain to the new car manager. He promised to take care of the matter. nothing happened. Only on the fourth visit and after some threat of taking them to court that they said that they would pursue the matter. After a month, the official extended warranty from MB arrived in the mail. Follow-up letter to GM of Greenway dealership was unanswerred.

2) At 1st service check up, I was told by service advisor that the rear brakes were worn out and would not be covered under warranty. I was told that itw as the way I drove that caused the problem. Very strange indeed as I am 60 eyars old and have driven so many new cars in my lifetime and no brand has ever worn out in first service. I told them to replace the brakes. Subsequently, I asked my new car saleman whether this was unusual. He recommended that I should not replace brakes unless the car computer told me that would be necessary and I should talk to the Service Manager. Waited 45 mins for Service Manager, who were busy with other matters. I just left.

This is a very expensive dearship with very shoddy service and customer managment. I now service my car at a different dealership in town.

Mercedes-Benz of Houston Greenway - Houston, TX

On 1/14/2009 3:31:55 PM kazadshellus wrote:
Ok, I dont know where to start this, "WORLD WORST CAR DEALERSHIP", starting from Managers to all stuff. I dont know how they are in business. I am an engineer for a large oil company, but I was treated like an inmate escaped from Alcatraz, I bet you none of the salesman has proper education. I made several calls to their General manager Jeff regarding my experience however; I never received any call back. I can go on and on, but only thing I would recommend to all you folks reading this review, dont purchase a car from "GREENWAY MERCEDEZ"....