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Mercedes-Benz of Houston Greenway
Houston, TX
1,111 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,111 reviews
May 01, 2024
I visited Mercedes-Benz of Houston Greenway to check out a 2016 Mercedes Benz E350 Sport. It was a nice experience there at the dealership. The sales person was very nice and answer all my questions. She he a 2016 Mercedes Benz E350 Sport. It was a nice experience there at the dealership. The sales person was very nice and answer all my questions. She helped me updated the MB Account for the car that I ultimately bought. Only thing is I couldn't get access to the Mercedes Me app due to VIN verification which dealer should have access even though it's a older vehicle. AutoNation also fixed almost all issues with the car before delivery. And it took very long to get the car in my hand. Overall I would recommend this dealership. And the car was awesome too! More
by KamrulH
Employees Worked With
Dominique B.
Helpful April 29, 2024
On time, friendly, welcoming with a smile. They know why you are there, go over it with you and ask if anything else. Escort you inside or to loaner and you are on your way. They know why you are there, go over it with you and ask if anything else. Escort you inside or to loaner and you are on your way. More
by Shooksom
Employees Worked With
Jasper, Harshad Patel
April 20, 2024
Mercedes Ben’s of Houston Greenway played a great part in me finding a new car! Manny R was extremely helpful and knowledgeable about the car and I love that even after purchasing my vehicles I can address a me finding a new car! Manny R was extremely helpful and knowledgeable about the car and I love that even after purchasing my vehicles I can address any questions or concerns I have regarding my car. The whole process and easy and smooth and overall a great experience! More
by Anaiyah W
Employees Worked With
Manuel Rodríguez
April 02, 2024
“Caveat Emptor” Buyer Beware! I purchased a low mileage Bentley from MBHG and while I was aware that I was buying “AS IS” when I drove the vehicle home (from Houston to Dallas) a I purchased a low mileage Bentley from MBHG and while I was aware that I was buying “AS IS” when I drove the vehicle home (from Houston to Dallas) and took it to my dealer I discovered that the vehicle needed basic repairs, missed by MBGH, and was missing important original equipment items. I could never have imagined that a dealer of this standing could sell this type of vehicle without at least noting its shortfalls. I note that the sales person, Manny, and the finance manager, Donald were communicative and professional. More
by Macnab
Employees Worked With
Manny, Donald
March 25, 2024
Low stress from just looking to the sale. Cade Moise was so considerate of my needs and guided me with absolutely no pressure. The dealership was welcoming and comfortable. Cade Moise was so considerate of my needs and guided me with absolutely no pressure. The dealership was welcoming and comfortable. More
by Mkwhouston
Employees Worked With
Cade Moise
March 20, 2024
Sharing my experience - I liked a CPO Mercedes listed by this dealership, hence went ahead and placed a deposit on the car, finalized the total out the door price with sales person. It took almost a ext by this dealership, hence went ahead and placed a deposit on the car, finalized the total out the door price with sales person. It took almost a extra working week extra to fix the things before it could clear CPO certification. I reached the dealership at 10am, an hour before my planned appointment - as I travelled from Dallas. I completed the purchase process appx. 30 minutes before the dealership close time - Very Very Slow process. I finished my CPO Mercedes Benz purchase and reached home. Next day I was looking up the details about the CPO unit that I purchased and came to know that this car has an accident history – several Left side components were replaced (e.g. door shell, step rails, rocker cover, wheel molding) and also involved labor and paint. There was a claim submitted by the previous owner (who leased this car from this Dealership) and the Insurance company logged this claim, an estimate was created and a collision repair company performed the work. I have asked dealership to confirm what I have mentioned above and was it known to them - NO REPLY!! When I asked about the vehicle history, I was offered a clean Carfax history report (that mentioned no accidents and I gladly signed it). None of this was ever told to me as buyer – that this car is involved in an accident – it was neither advertised on the website of Mercedes Benz of Houston Greenway AutoNation, nor listed in the Carfax history, also no one from the sales team shared this fact with me when I was at the Dealership in-person. This car was not purchased at an auction and the responsibility cannot be simply shrug-off by claiming that this information was not known to the dealership. This is a fraudulent business practice and misrepresentation of the facts. I will be formally registering my concern and complaint via email, reaching out to BBB & Auto Fraud Attorney. More
by Jiv_Gau
Employees Worked With
Don Morales
March 19, 2024
We were extremely impressed with the knowledge and professionalism exhibited by Mohammed Al-Fawriya at Mercedes-Benz of Houston Greenway. He was an excellent sales person, both informative on all of professionalism exhibited by Mohammed Al-Fawriya at Mercedes-Benz of Houston Greenway. He was an excellent sales person, both informative on all of information needs regarding Mercedes since it was our first time to buy this brand and non-aggressive in his sales effort. We were sold the same day and purchased a 2024 GLE 450! My wife and I can't speak more highly of our experience with Mo and our introduction to Mercedes! We highly recommend him to anyone considering buying an extraordinary Mercedes - you won't be disappointed! John & Patty Vanderhider More
by John Vanderhider
Employees Worked With
Mohammed Al-Fawriya
