303 Texas Buick Service Centers

Dillan, Noah and really everyone were great, and it's not - katnlance14

Dillan, Noah and really everyone were great, and it's not a one off. They are great each and every time I bring my vehicle in. I love the video of the walk around inspection of my vehicle that I get free every time I bring it in. It keeps me updated on what my car needs so I can budget for the repairs. My car is an elderly gal, and they take the best care of it here, as if it were brand spankin new. I wouldn't dream of going anywhere else.

Be mindful of the condition your vehicle is in before - Abelag2017

Be mindful of the condition your vehicle is in before their service center performs any service to your vehicle, especially if your vehicle is an older model with high mileage. This is a long read, but it may save you a lot of frustration. I have a 2007 Yukon with over 250k miles that had a motor oil change completed on it at Gateway’s service center in med-December, 2023. Not long after, I began noticing xxxxxxof oil on my driveway. This was unusual because my truck did not have any issues with any fluid leaks prior to Gateway performing the oil change. One week passed from the day the oil was changed before I was able to inspect the truck. It was clearly visible that motor oil was dripping from the motor’s oil pan drain plug. I loosened that plug and noticed metal shavings along the drain plug. I immediately contacted Gateway’s service center and was eventually able to speak with the shop foreman, Mario Montante. I explained the situation and mentioned that I wanted Gateway to inspect the oil pan, but was told that I would have to pay a service fee for them to do so. I found this to be unreasonable, especially after explaining that the motor oil leak began after it was serviced at their shop. I asked if the tech who performed the motor oil change included any notes in their service report stating that any leaks were observed prior to beginning the oil change. Mr. Montante replied that the service center would not have even begun working to change the oil if an oil leak was observed before beginning the service. Mr. Montante then confirmed that the service report did not include any notes that my truck had any leaks prior to the tech beginning the process of changing my truck’s motor oil. Mr. Montante’s solution was to only offer me pricing for the replacement parts and labor, but that I would have to cover those costs. The reasons given for Gateway not covering the costs include: my truck’s motor has over 250,000 miles; the previous motor oil change performed by their service center was approximately 50,000 miles ago; the wear and tear of my truck’s motor could have caused the oil pan drain plug to give out; that their service techs perform work to certain rules and specs; that the oil pan drain hole could have been damaged by someone else prior to their service center performing the motor oil change; and insinuating that I may be attempting fraud by trying to have Gateway cover the costs of the damage. I replied that their own service report does not mention notes about my truck having any leaks before the tech began servicing it, that same service report also does not mention damaged threads to the oil pan, and that it is highly unlikely bolt threads become stripped from wear and tear. I then asked Mr. Montante if I could speak with his supervisor. Mr. Montante said his supervisor’s name was Jerry and that he was listening to the call. However, Jerry never get on the line to speak with me and I was told he had just left the office after asking to speak with him directly. Before ending the call, Mr. Montante stated he would email the service report and summary of our call. I have yet to receive any communication from Mr. Montante. I sent an email to Mr. Montante, Jerry, and several other Gateway employees on December 22, 2023, detailing the situation and requesting that someone at Gateway contact me in order to resolve the situation. I have yet to be contacted by anyone with Gateway. I mentioned to Mr. Montante during our call that my truck is a family vehicle and relied on daily. This means I could not risk continuing to drive my truck without risking my family’s safety and damaging the motor unless immediate repairs were made because the extent of the damage to the oil pan threads was unknown. While working to find a solution, I discovered drain plug was over tightened which stripped the oil pan drain hole threads and chipped the surface of the drain hole opening. The oil filter was also over tightened.

avoid unless you have unlimited time , everyone moves at - eakinjr1

avoid unless you have unlimited time , everyone moves at a snails pace ,techs seem unconcerned

They were very nice. - alicia.stum

They were very nice. Helpful. Made me feel very comfortable. They even gave me Popsicles (it was summer) while waiting for paperwork to be completed

After reading so many reviews about Hacknet Credit - cousinsdave74

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Ancira Buick GMC has an excellent Service Department. - Vikki

Ancira Buick GMC has an excellent Service Department. Shaun and Charlie are extraordinary and I take my vehicles, both purchased from Ancira Buick GMC, ONLY to them! My last three vehicles have been purchased there - and my future cars/trucks will be also - primarily due to the outstanding Service Department.

Alfonso and his crew were great to deal with. - wblaine57

Alfonso and his crew were great to deal with. Really did a great job repairing my truck.

Very good job on telling me what needed to be done and - adrianscott34

Very good job on telling me what needed to be done and time frame was great once the repair started also staff was very nice and informative

Staff is friendly and courteous. - marcosrea343

Staff is friendly and courteous. However,have taken truck in twice and can't find where noise is coming from.Vehicle is under warranty.

very friendly, needed to be dropped off and picked up - beliacardona

very friendly, needed to be dropped off and picked up from work. very efficient . vehicle done quickly

Service Department - Tommy

I was traveling to Austin, and my 2007 Saturn ion, had failed to shift into high gear. After they had looked at it, I was told it would cost 500.00 to 600.00. When to pick it up, over 900.00. The had my cell, should have called me, if it was going to be more than I was quoted. Was told it would have cost no more than 500.00 at the chev. Dealership in Plainview.