Poor service , Took truck in for check engine light, for - ArmyVeteran95
Poor service , Took truck in for check engine light, for timing, now the truck after 2 months of being in service department has a blown engine. and has never left there since day of taking it in for check engine light.
1.Have asked to talk to main manager or owner and no one will let me get past service manager.
2. they told warranty company debris in oil caused oil pump to fail causing bearings to fail, then claim they didn't when even the service advisor told me same thing.
3. when went there today to look personally the service manager told mechanic not to talk to me and to go back in because i had asked if anything fell into the front of the oil pan,
4. the whole front of engine timing components that was all supposed to been replaced on initial repair are all disconnected from the engine as well as oil pan some parts on top of engine some in back of truck,
5. also the dash cams in my truck which automatically record front and back have there SD cards missing when they was in the camera when truck was takin in to them. those cams record anytime truck moves or started and record continually when driving.
6. when questioned if all trouble shooting as per ford repair had been followed at first was told wasn't sure then it had to be.
7. service manager said ok since warranty company had said misdiagnosed that if they would pay for the engine he would eat the first repair
8. he also stated multiple times that there was no possibility of anything getting into the oil pan during the timing repair when there own pictures show it is possible.
9. the reason asked about something foreign getting in oil pan the truck sat outside there shop for 2 months torn apart waiting on the repair, the cam phasers show rust from being espoused to the air during that time also, nut was told the truck sat in the shop the whole time but once again there own pictures show otherwise.
10. and after consulting with other dealers and service managers all who say the engine should not have failed for timing unless something got into the oil or was done wrong they have never seen of it or heard of it.
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