228 Texas Cadillac Service Centers

Service is bad - Upset39

I took my GMC Acadia to get checked at because the A/C was blowing hot air. They told me it would cost $1,610 to fix and that my vehicle would be ready be Wednesday. Luckily I was able to afford the expense and being that I was going out of town I definitely needed the A/C in this triple digit weather! I picked up vehicle on Wednesday evening and drove home. Then Thursday we left for Arlington to pick up my stepdaughter. About 2 hours into our drive ( 6:30pm or so) I begin to feel rather uncomfortable in the third row and I notice HOT air blowing from the bottom vents in third row and tepid air from four back top vents!!! I was furious! Of course my $1,600 bill had hurt my pocket and to realize my issue has NOT been resolved I was extremely livid! Needless to say I managed to tolerate the warm air blowing and just fell asleep . It must have been the hot air!!! We drove back today and when we got home I noticed that the passengers seat foot area was moist and that plastic covering had condensation on it!!! Then I looked under my Acadia and notified water leaking!!! If I wanted poor service I would have paid $800 to a mom and pop shop who doesn't "guarantee" their work!!! The service man Mike told me that their work is "guaranteed" for a year!!! He should have mentioned "guaranteed to be faulty"!!! Extremely disappointed in the quality of service we received!!! I am taking it back tomorrow because I do not think it's fair that if it is "guaranteed for a year" another dealership should have to incur their faulty labor issues. I will definitely be rating the service and informing GMC of the poor service so that maybe they will no longer be a "certified service" location!

They did a great job. - Bill S

They did a great job. Great technicians and great service. Also the supervisor was great

best service advisor - PAMELAERINLE

best service advisor

Thank you for taking care of my new vehicle. - mlrhales

Thank you for taking care of my new vehicle. Great service, Carl Beale kept me informed of service status and when service was finished. Everyone working there was pleasant to talk with, reflecting on how much they enjoy the company they work for.

Job well done I am well pleased, Thank You very much - Ben Redekopp

I would recommend Truck Town GMC for sales & service.they were prompt to give me an appointment and serviced my vehicles well. Thank You very much Ben Redekopp from Seminole Tx.

Worst customer service - golucki

Avoid Momentum Collision Center. They were supposed to deliver my car on Nov 23rd, then they moved the dates to 26th, then to Dec 6th and Kept moving the dates. They kept going back to Insurance for more money. Worse customer service from Joe Sonnier. Very rude. you will not get any updates. When we called to check the status, we got the answer as 'We will call you when the car is ready'. Look at their reviews at Yelp. I wished i had read them earlier. I had trusted Audi dealership but its the worst experience. Take the car somewhere else. They take months instead of weeks. Ours was not that much of a damage to take that long.

As promised here is the Final Update: It has taken some - KR

As promised here is the Final Update: It has taken some time but my issues with Orr Cadillac and GMC have been resolved thanks to a very courteous person from the corporate office by the name of John. He listened to my side of the situation and took care of things in a respectable manner. I do appreciate his approach to bringing a close to this situation. He stated that Orr Auto wants this dealership to be the best it can be, and I believe him. Special thanks to a different John (sales manager) and Jennifer (works in the service area) for your kindness and understanding. Because of these 3 individuals I have changed my rating from 1 star to 4 stars because even with good people like this, there still is some work to do.

Davis Richards was very helpful getting my car in for - AC

Davis Richards was very helpful getting my car in for repair and keeping me informed during the process. The work that was done by service personnel to repair my car was outstanding; it looks as good as new, just like it did before a deer ran into it. My experience with Bodywerks was great and definitely recommended. Arnold

David and his staff always provide great customer... - Conciege

David and his staff always provide great customer service. They make sure I understand what my car needs and all necessary fees. They always give me a fair price and do a job that makes me feel safe and secures my investment in my vehicle. They're always friendly and I never take my car anywhere else.

Complete fraudulent misleading seller - Fraudavoider

Seller misleads and lies sold a vehicle online with complete valve train failure truck smoked immediately sounded like a shaker box nobody could have missed it. Cellar will do anything to make a buck go elsewhere if you like it and screwed by from him if you want a good vehicle run as far away from this dealership as you can

The biggest thief in town. - Toniblackmon

The biggest thief in town. I can't fathom why ppl even go here.. They lied and lied again and never even touched our car for service

Best Customer Service - Josie R.

Richard Karr is the only place I will go for any repairs for my Buick. The entire Sales and Service team is very friendly and professional. My tire and battery were replaced under warranty without any hassles, they take care of everything so that you don’t have to worry about anything.

personalized service, great deal, overall great experience - CServin

Ronni Vandever went out of his way to accommodate my needs while purchasing a vehicle from Auto Group of SA . They allowed me to test drive the car I was interested in. I felt trusted and pampered. Just the way it should be when making a large investment. Thank you Ronnie!!!

Nice, friendly service, quick - GrandAndRed

Always enjoy going to a place of business when greeted with a smile, and the next thing I know, paper work is ready and I am on my way; Inspection sticker paperwork complete; now to the next step!

Progressive made me take my car here because of an - Nguyennatashya

Progressive made me take my car here because of an accident when I got my car back the first time there was still damage to my door and then there was a chemical inside my vehicle and some kind of over spray on the windshield this over spray I tried to clean myself and it wouldn’t come off I had to deal with Patrick so I could bring my car back get the door completely fixed and my windshield issue taken care of . So I get my car back again and the over spray is still there now I’m dealing with Corey who called me and is now trying to say they have to figure out where it came from. I’ve brought up this issue as soon as I got my car back the first time. There playing games with me and giving me the run around about getting my windshield fixed. I paid my deductible and I expected good quality work when instead it’s poor work and really bad customer service I was told by two of their employees it something they used now I’m have to fight to get this fixed when it should have the first time or even the second time I was told the issue was going to be takes care ok now Corey wants to see the over spray why all their other employees seen it I was told by Patrick and my insurance agent this will be fixed. I will never trust these people my car is only 4 months old and now I have to deal with spots all over my windshield because of their incompetence and they maybe will do something about this. Don’t go here of your insurance company try’s to refer you here say no I’m also now looking for a different insurance company besides progressive .