422 Texas Ford Service Centers

I have a 2012 Ford Focus with that transmission. - Eric the Read

I have a 2012 Ford Focus with that transmission. You know the one. Anyway, it failed again and I was having a bumpy time determining who should pay for it. Fortunately, they changed the Service Manager on my case to Chris Wunderlich. Chris reasoned with me - he didn't demand payment, he explained Killeen Ford's position and provided additional information I didn't have previously. He was patient while I worked with Ford Corporate to find a way to get Corporate to pay for the repair. In the end, I found Chris to be a reasonable, patient, okay-persistent, Service Manager. He wasn't insulting, condescending, or pushy. He handled this situation very well. If you are working with Killeen Ford's service department, you would do well to ask for Chris. I'm not related to him, I just think he is a great guy to work with.

Always great service. - matthurt25.mh

Always great service. I only use Kinsel's service department. They always set me up with the same service writer Leanda and she's awesome! I will only bring my car to Kinsel because of the level of service they provide. I haven't found that at any other dealership in this area.

39 business days to get front and rear bumper fixed! - SpringbokJoe

I don't do these kind of reviews, but this was such a horrendous experience, I had to find a way to let others know. At first I thought the statement of work with it's 18 days to get such little work done, was insanely long. Boy was I in for a ride! Seven weeks later, I had enough and told them to have my truck out for me to pick up, whether repairs were done or not. With my drive home and getting home I found visibly 12 things that was not fixed - from small things like areas that was not painted to my bed not being mounted properly and somehow I now have one head lamp with a chrome bezel and one with a black bezel! I will not get into the detail of my experience, but I would like everyone to know about this place. Management is clearly of the 'good ol boys' club and got to where they are by riding the coat tails of others. Stay away from this place. I've had experienced this dealer, both in buying services and service department. Parkway Chevrolet is a FAR better option. The folks are actually sincere and human and want to work for you, instead of making money as the first priority.

I appreciate Tanner for being very courteous,polite,and... - whittingtontexas

I appreciate Tanner for being very courteous,polite,and very fast!!! I took my '92 Mazda truck to him this morning because when I made sharp turns, the steering wheel squealed loudly. He told me to start it and turn the wheel all the way to either side., It did the squeal and he said immediately "I'll be right back with my wrench". He got his wrench and within 5 seconds he had my steering belt tightened. All for FREE!!!!! Thank you for your services Tanner!!!

They did a great job. - Bill S

They did a great job. Great technicians and great service. Also the supervisor was great

Cyrus Makvandi is the best! - terrill.landry

Cyrus Makvandi is the best! Extremely professional. Would highly recommend for any service needs on your vehicle.

Visited this dealership for an oil change and tire - Lkirkpatrick56

Visited this dealership for an oil change and tire rotation. It literally took them 2 days to do this service. Also needed was a software update. So they kept my truck 2 days and nights for this simple services. They have poor customer service as well as charging credit card fee for using your credit card to pay with. This dealership is close to my house however I will drive to another Ford dealership for service. Not recommended.

I took my car back to them and they promptly fixed a... - Parkhillsplace

I took my car back to them and they promptly fixed a problem that I was experiencing. I could have not asked for better service. They fixed a problem that another dealership had incorrectly diagnosed. The other dealership said it was not under warranty and refused to fix it.

Terrible and dishonest service department. My SuperDuty... - K Warren

Terrible and dishonest service department. My SuperDuty 6.7 sat at this dealership’s service department for a month while the service advisor swore to me that it needed a $12,000 (twelve thousand dollar) repair. After a month of frustration I had the truck towed to the Ford dealership in Greenville Texas where it was fixed for $700 bucks. I’ve put 150,000 miles on the truck since then without any problems. AVOID McCLARTY FORD...they are a bunch of scammers, crooks. I love Ford trucks and have since bought another Ford truck for my son (from Holliday Ford up in Whitesboro), however, the Ford Motor Company would do well to terminate McClarty Ford’s dealership agreement. They are criminals who intentionally lie to customers in order to pick their pockets. Just scroll through the reviews on google and you’ll see how many other folks they have tried to rip off. There’s no way that the GM of the dealership is not directing his service department to engage in this fraudulent activity.

We just purchased a used Ford in Orange Texas and we’re - phil_underwood

We just purchased a used Ford in Orange Texas and we’re headed down to Galveston island for the evening. At 5;50 PM two warning lights came on. We call McRee Ford and we’re told to go to the Quick Service Lane. They stayed open for us, reviewed the vehicle and got us on our way at no cost. They took the time to explain in detail what was going on. They did not rush us out the door. They did not sell us the vehicle, but it felt like they did. Wonderful dealership. Out thanks to the Quick Service Team.

Worst customer service - golucki

Avoid Momentum Collision Center. They were supposed to deliver my car on Nov 23rd, then they moved the dates to 26th, then to Dec 6th and Kept moving the dates. They kept going back to Insurance for more money. Worse customer service from Joe Sonnier. Very rude. you will not get any updates. When we called to check the status, we got the answer as 'We will call you when the car is ready'. Look at their reviews at Yelp. I wished i had read them earlier. I had trusted Audi dealership but its the worst experience. Take the car somewhere else. They take months instead of weeks. Ours was not that much of a damage to take that long.