419 Texas Ford Service Centers

Great service service advisor for ford was excellent. - fern

Great service service advisor for ford was excellent. Kept me informed about my car and how long it was going to take

Service manager Tony is always very courteous, helpful, - swcret

Service manager Tony is always very courteous, helpful, and takes his time to explain things.

Never had problems with this dealership. - maxma.jr

Never had problems with this dealership. Altogether, they did a great job. Employed quick lane or quick indeed and courteous

I have had several disappointing experiences with the - Abosedeaadeniyi

I have had several disappointing experiences with the service department at this dealership. Appointments often result in long wait times, and there’s a recurring issue with parts not being available, even after prior scheduling. Pricing is another concern both parts and labor are consistently overpriced compared to market standards, and the quality of the work rarely justifies the cost. Repairs often feel rushed or incomplete, and I have even seen recent replacements being flagged again unnecessarily on follow-up visits. Customer service also leaves much to be desired. Interactions with staff are frequently frustrating rather than feeling heard or supported, I have encountered dismissive attitudes. One representative, Eliseo, has come across as condescending and sarcastic, which adds to the overall poor service experience. The only mildly redeeming aspect is the availability of Uber rides, which is a helpful courtesy though unfortunately not enough to outweigh the systemic issues within the department. Rosemary is also bad fruit. You need to get rid of her ASAP. I hope management takes these concerns seriously and begins prioritizing both professionalism and customer satisfaction.

Do not have your vehicle serviced here. - Nsarisk

Do not have your vehicle serviced here. I bought a new truck and had power boards, bed cover and leveling kit installed. Was told a day that turned into 5 days with no updates unless I called about them. Talked to service manager Patrick and he said he would get to the bottom of it . After 30 minutes call my salesman that was off and home with sick kid and he got me information. Called Patrick back up and he hadn't even looked into it. Now truck is back in for a windshield replacement dropped off Thursday and said it would be ready by Saturday. Was called in Friday everything on track and good to go. Now Saturday before 9:00 am I get a phone call from Patrick that it will be Monday or Tuesday before it is ready. I am not sure what to think about the service department there and afraid what is going to happen if I have to e to take the truck in for any repairs or anything since the maintenance plan was bought through them. Stay far far away unless you want continuous issues and lies

This was the best service received and quality completed - Cruisingbound

This was the best service received and quality completed bar none. We had come from another dealership after significant problems and not only did they address every issue professionally, timely and with full detail they where personable and truly above the mark.

Westway Fords service department is very professional and - Keisha

Westway Fords service department is very professional and attentive. My service advisor Lakia Edison went above and beyond to help me. I will be back

My questions are answered and problems handled quickly. - bweilert

My questions are answered and problems handled quickly. Terrific personnel! I highly recommend Quick Lane Service.

Bought 3 new cars from this dealership in Victoria Texas. - shelby

Bought 3 new cars from this dealership in Victoria Texas. This is one of 2 we purchased brand new in 2022. A month or so ago the cruise control went out. Made an appointment to get it repaired, because it was still under warranty. They had trouble taking the steering column apart, saying the air bag might not work. They claimed someone took the steering column apart and tampered with it. Now they are telling us they repaired the cruise control switch, but they found other issues (metal filings in the steering column? Paint marks on the steering column?) and that they will not warranty it because of suspected tampering. When we asked multiple times if it was safe to drive, they would not say it was. Now they are telling us we have to come and pick up the unsafe car and sign a paper stating they are not responsible for anything that happens going forward. When we asked if they were accusing us of tampering with it, the manager said no. We are the only owners. Welcome to Mac Haik customer service. (reviews are abysmal and they tend to not honor warranties regularly) They still have our car.

Our warranty expired at 100,000 miles. - flybear

Our warranty expired at 100,000 miles.Would you believe that at about 100,300 miles we experienced a problem with our brake system? No help from the boys in Detroit but Gene Baker gave us a financial break. A dealership with a ❤️. Rare these days. Forever a Johnson Sewell loyal fan. Thanks again.

I received the most excellent service from this team! - Kyriley

I received the most excellent service from this team! Treated like family. I am grateful for how above and beyond they went for me.

Dealership tried to sell me on unneeded maintenance at - DriverX

Dealership tried to sell me on unneeded maintenance at 30k miles. They wanted to flush coolant and brake fluid without an inspection of their condition. Per Fords service manual these aren't due for quite some time. This service center is just trying to pad their numbers. Avoid them.

I have a 2012 Ford Focus with that transmission. - Eric the Read

I have a 2012 Ford Focus with that transmission. You know the one. Anyway, it failed again and I was having a bumpy time determining who should pay for it. Fortunately, they changed the Service Manager on my case to Chris Wunderlich. Chris reasoned with me - he didn't demand payment, he explained Killeen Ford's position and provided additional information I didn't have previously. He was patient while I worked with Ford Corporate to find a way to get Corporate to pay for the repair. In the end, I found Chris to be a reasonable, patient, okay-persistent, Service Manager. He wasn't insulting, condescending, or pushy. He handled this situation very well. If you are working with Killeen Ford's service department, you would do well to ask for Chris. I'm not related to him, I just think he is a great guy to work with.

They were very nice. - alicia.stum

They were very nice. Helpful. Made me feel very comfortable. They even gave me Popsicles (it was summer) while waiting for paperwork to be completed

After reading so many reviews about Hacknet Credit - cousinsdave74

After reading so many reviews about Hacknet Credit Specialist, I was convinced that all my problems are over because I had late payments student loans, medical bills, bankruptcy, credit card debts and he assured me of a permanent job and went on with the job, just few days something happened I wouldn’t believe it my score is now 801 and everything was wiped out I’m totally free from debts including the bankruptcy and I got a high credit limit of $7,500. His service is excellent and reliable. Contact him now with his info HACKNET567@GMAIL.COM Text or WhatsApp +1(646) 450 2754

Worst Service Department EVER! - mpsheffield72

All Star Ford has the WORST Service department! They NEVER keep you updated on your automobile. I would call them several times for updates. The Service department stated they would call me back with an update!?! They would NEVER call me back. They have had the car for 5 weeks to fix the transmission. I have spoke with the Service Manger and he passes the buck the General Manger and he never returns a call. PLEASE save yourself time and MONEY and DO NOT USE THIS DEALERSHIP! They are HORRIBLE! and I STILL DON'T HAVE THE CAR!

Awe service!!! - Danielle

Such crap service. I bought a brand new car that just shuts off in the middle of the road and I've waited all day to get a rental car or to hear something about my cat, and have yet to hear anything. Saying they are can't tell me anything. Awful. Awful I wouldn't recommend this place at all... to anyone!!!!

Service Department - Country Lady

My first visit to this dealership. I needed service for the Ford airbag recall on my 2010 Ranger. I spoke with Bill Cass who ordered the correct part for my truck; and called the next day to set my appointment. He did explain it could take up to 2 hours so I could make plans. I met with Luis in the service department. Luis asked if they could take me somewhere for the duration which I appreciated. I spent time there looking at the new vehicles and chatting with other personnel. Everyone was very friendly. I wasn't there to buy anything and still was treated as a valued customer.

Fix one thing they tear up something else - LKellow1213

took truck for alignment, they busted hydrolics on 4-wheel drive, charged over 800 to fix, they broke it, I had to pay for repair.