304 Texas GMC Service Centers

Ok service Thanks for being a good service. - cherryldavis21

Ok service Thanks for being a good service. Will return soon for more work. Thanks

Great service and fast service. - Juanwayn33

Great service and fast service. Very respectful. Always keeping you in the loop of what is going on with your vehicle

Took too long to finish the job. - edwardllee

Took too long to finish the job.didn’t get receipt for warranty and the warranty

Excellent repair. - Lonnie P

Excellent repair. Even though Gay is not in my immediate area, I will return for service

Clean. - ty.choate

Clean. Fast efficient service provider. Kyra was great technician. Waiting room was clean and comfortable. Appointment was kept and work was completed promptly.

I was greeted immediately and given instructions where to - Gaylestandard

I was greeted immediately and given instructions where to wait. My car was serviced in a short time. Stacey was thorough and discussed the problem and recommendations

Always greet with smile and service advisor Paul Vera are - Jaimin Patel

Always greet with smile and service advisor Paul Vera are knowledgeable for every question what we asked

I took my 2018 Chevy Silverado 1500 to them a couple of - Leslie Huddle

I took my 2018 Chevy Silverado 1500 to them a couple of weeks ago, the transmission was slipping, the ABS had issues and all 4 tire sensors were out. I have extended warranty from where I bought the truck used in 2023. I live in Pampa, I started taking the truck into Country Chevrolet here in town in December of 2023 for the ABS problems, the ABS light would come on, the stability track and parking assist would turn off and the brake pedal was really soft when you put your foot on it to stop and then it was hard and pulsated/grinding. I also told them the front tires squeal like I am peeling out sometimes when I turn corners. They reprogramed the wheel angle sensors and said there is nothing wrong with the ABS. That didn't fix the tire squealing so they replaced the sensor that was covered under the warranty. On the second or third time I took it in for the brakes they did replaced the Brake booster vacuum pump which was a recall from the factory. In total it was in the shop here at least 6-7 times (I lost track after six months or so), it was the same thing every time...THERE'S NOTHING WORNG WITH THE ABS. In December of 2024 the transmission was slipping and shifting up and down driving around town and on the highway it felt and sounded like I was hitting rumble strips about every 20 -30 seconds, this is exactly what I told Josh, (I googled it ...), I said I think it's the torque convertor. That evening when I went to pick it up they said there was NOTHING wrong with the transmission but they figured out the problem...are ya ready for this???? THEY BALANCED MY TIRES!!!! Actually charged me 49.97 to BALANCE MY TIRES!!! The next morning I took my husband in with me, Josh asked what we needed, I told him I just wanted to let him know that BALANCING MY TIRES did NOT fix my TRANSMISSION problem that I brought it in for. The service manager went for a ride with us and said it is definitely the torque convertor...they ordered the part on 12/18/24. I called and left messages, with no luck except for once and Josh said the part was on back order. A few weeks later I called the service manager and his parts department people didn't make it in because of the snow but he personally would call me back and let me know the status of the parts....nothing but CRICKETS! Once I found out that Borger was no longer Country Chevrolet, I called over told them a little about what I was going through here, they checked on the torque convertor, it was in stock in the Denver warehouse (Pampa had access to the same warehouse) if it was ordered by 2pm it would be there the next day! I made an appointment at Webb in Borger...they actually replaced the transmission, replaced the ABS module and all 4 tire sensors. All covered under my extended warranty. I HIGHLY recommend them, they were friendly, customer service was amazing, repairs were done in a very reasonable time frame and let me know what was happening every step of the way. Thank you for ending 13 months of aggravation dealing with Country Chevrolet in Pampa!!!!! Leslie Huddle

Professional in every aspect! - carolynchaney50

Professional in every aspect! I will continue to use them for all my future needs.

Friendly, fast, and quality service from a great staff. - concanmexican

Friendly, fast, and quality service from a great staff. This group is on top of all of your vehicle needs.

Dealership has a clean and pleasant environment. - h.martinez14

Dealership has a clean and pleasant environment. Staff is courteous and professional. Music was not to my liking but I was able to concentrate on something else

Create Service a dedicated team, and people that know - pdchrist

Create Service a dedicated team, and people that know what they're doing. And all-around great experience

With the new owners taking over, I believe they are - RALOSR

With the new owners taking over, I believe they are trying to correct some of the shortcomings in customer service that I think has plagued the dealership for years. My previous HD Sierra purchases were done in Austin due to the customer service issues at Patriot. I’m looking forward to giving the new owners and potential leadership a fresh start at this. Little bit of a wait this time with an appointment, but the vehicle was finished quickly. Overall, the visit was not great, but okay considering the change over.

I was welcomed by my service advisor, service was quick - Redjo78

I was welcomed by my service advisor, service was quick and received updated info and status, as well car wash.

Good services. - Ryancraig343

Good services.Clayton Answered all my questions. Highly satisfied with the work. Did a good job!

A nice and professional dealership to do business with, - Jcgardea

A nice and professional dealership to do business with, satisfactory service, I’m a very satisfied customer thank you.

PEOPLE ARE GREAT TO DEAL WITH,VERY PROFESSIONAL. - Russell.Ayers

PEOPLE ARE GREAT TO DEAL WITH,VERY PROFESSIONAL.SERVICE WRITER JD WAS THE BEST,WILL ASK FOR HIM NEXT TIME. THANKS

The service department is terrible. - bb

The service department is terrible. I have bought three new GMC vehicles in the last few months. I will not buy another vehicle from this dealership. I tried to book an appoint and was told they were booked up for a week. I respect that and appreciate that they did over book. I then booked a appointment a week in advanced. My mother-in-law had fallen and broken her hip and was in ICU so I took my wife's vehicle for her 1st oil change. I arrived on the service drive and sat there a few minutes, and no one came out. I walked in to find a lobby full of service advisors with only one Customer in lobby. I stood there listing to one of the service advisors on the phone talking to someone about what they were going to eat that night. Finally, the lead guy at the desk in the corner walked in and I asked what does it take to get waited on? The service advisor in front of me said are you here for an oil change? change I replied yes He said Full disclosure 5 to 6 hours I said Full disclosure I have an appointment he replied doesn't matter five to six hours and handed me my keys back I handed him my keys back to him and said unacceptable I had an appointment I need my oil changed I walked around the corner To see the service director Lazaro and his office was locked up so I come back and they said he's on vacation I said man every time I come in here the guy's on vacation so I walked up front to see the new sales director clay who is great clay went back and had a conversation with him and got my oil changed in a timely manner I asked to speak to the general manager whose name was Greg and I was told Greg was busy but he would call me soon here we are week Later and no phone call from Greg. I called clay on his cell phone today and he told me he was out of the office but would call Greg right now and tell him again I have documentation from every time I've called clay and Greg said he would call me but he did not call me back. Instead of Greg calling me he had the service director call me I spoke with the service director got off the phone called clay back again and told him I was contacting General Motors and I also was calling their corporate office Ken Graff. Mysteriously after I called Ken Graff Greg decides to call me I told Greg I've been trying to reach him for a week and had tried to reach him before and he's never available while I was there I had a conversation with six salesman and the sales director on the floor and the salesman told me that that's their problem they sell a car and then they can't sell a second car to the people because the service department there is terrible I said have discussed this with your general manager they said yes our general manager Greg Wilkins does not listen to us. At this time I'm waiting to speak to Alan Paul who is the vice president of Texas Oklahoma for Ken Graff. Don't waste your money buying a vehicle here because you will not get good service until they make some major changes which is probably changing the general manager and the service director this dealership will continue to go downhill.

great service dept, had my oil changed and recalls done, - REEDVYROSTEK

great service dept, had my oil changed and recalls done, they even detailed my truck as a courtesy service .

Great customer service my service advisor did an - blanca882

Great customer service my service advisor did an excellent job from time I got there to the time I left.

Had a great experience and will be going back. - Whitney

Had a great experience and will be going back.. It was very quick and easy.

Nice people clean waiting area got the job done what else - Laurelrockwell

Nice people clean waiting area got the job done what else to say to make 15 words.

The Code of Ethics for Judges does not allow me to make - GLADYSBURWELL

The Code of Ethics for Judges does not allow me to make recommendations regarding business organizations.

I needed the oil changed in my vehicle. - acmuniz23

I needed the oil changed in my vehicle. I was very busy the whole week, but I knew I had to get this done. I dropped off my vehicle, got checked in, and went back to work. I received a notice when my car was ready. I love, love, love this service. The staff was great.

Be mindful of the condition your vehicle is in before - Abelag2017

Be mindful of the condition your vehicle is in before their service center performs any service to your vehicle, especially if your vehicle is an older model with high mileage. This is a long read, but it may save you a lot of frustration. I have a 2007 Yukon with over 250k miles that had a motor oil change completed on it at Gateway’s service center in med-December, 2023. Not long after, I began noticing xxxxxxof oil on my driveway. This was unusual because my truck did not have any issues with any fluid leaks prior to Gateway performing the oil change. One week passed from the day the oil was changed before I was able to inspect the truck. It was clearly visible that motor oil was dripping from the motor’s oil pan drain plug. I loosened that plug and noticed metal shavings along the drain plug. I immediately contacted Gateway’s service center and was eventually able to speak with the shop foreman, Mario Montante. I explained the situation and mentioned that I wanted Gateway to inspect the oil pan, but was told that I would have to pay a service fee for them to do so. I found this to be unreasonable, especially after explaining that the motor oil leak began after it was serviced at their shop. I asked if the tech who performed the motor oil change included any notes in their service report stating that any leaks were observed prior to beginning the oil change. Mr. Montante replied that the service center would not have even begun working to change the oil if an oil leak was observed before beginning the service. Mr. Montante then confirmed that the service report did not include any notes that my truck had any leaks prior to the tech beginning the process of changing my truck’s motor oil. Mr. Montante’s solution was to only offer me pricing for the replacement parts and labor, but that I would have to cover those costs. The reasons given for Gateway not covering the costs include: my truck’s motor has over 250,000 miles; the previous motor oil change performed by their service center was approximately 50,000 miles ago; the wear and tear of my truck’s motor could have caused the oil pan drain plug to give out; that their service techs perform work to certain rules and specs; that the oil pan drain hole could have been damaged by someone else prior to their service center performing the motor oil change; and insinuating that I may be attempting fraud by trying to have Gateway cover the costs of the damage. I replied that their own service report does not mention notes about my truck having any leaks before the tech began servicing it, that same service report also does not mention damaged threads to the oil pan, and that it is highly unlikely bolt threads become stripped from wear and tear. I then asked Mr. Montante if I could speak with his supervisor. Mr. Montante said his supervisor’s name was Jerry and that he was listening to the call. However, Jerry never get on the line to speak with me and I was told he had just left the office after asking to speak with him directly. Before ending the call, Mr. Montante stated he would email the service report and summary of our call. I have yet to receive any communication from Mr. Montante. I sent an email to Mr. Montante, Jerry, and several other Gateway employees on December 22, 2023, detailing the situation and requesting that someone at Gateway contact me in order to resolve the situation. I have yet to be contacted by anyone with Gateway. I mentioned to Mr. Montante during our call that my truck is a family vehicle and relied on daily. This means I could not risk continuing to drive my truck without risking my family’s safety and damaging the motor unless immediate repairs were made because the extent of the damage to the oil pan threads was unknown. While working to find a solution, I discovered drain plug was over tightened which stripped the oil pan drain hole threads and chipped the surface of the drain hole opening. The oil filter was also over tightened.

avoid unless you have unlimited time , everyone moves at - eakinjr1

avoid unless you have unlimited time , everyone moves at a snails pace ,techs seem unconcerned

They were very nice. - alicia.stum

They were very nice. Helpful. Made me feel very comfortable. They even gave me Popsicles (it was summer) while waiting for paperwork to be completed

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Great people . - Silvervette96

Great people .General Manager, sales, Service, Parts were all good. Treated me special, always ready to help me. They're very friendly and and nice folks there. Enjoyed them and would recommend you go see them.