307 Texas GMC Service Centers

Great service and fast service. - Juanwayn33

Great service and fast service. Very respectful. Always keeping you in the loop of what is going on with your vehicle

Very good and professional. - Grama

Very good and professional. The waiting was not long and the area was clean well.

Took too long to finish the job. - edwardllee

Took too long to finish the job.didn’t get receipt for warranty and the warranty

I was greeted immediately and given instructions where to - Gaylestandard

I was greeted immediately and given instructions where to wait. My car was serviced in a short time. Stacey was thorough and discussed the problem and recommendations

Always greet with smile and service advisor Paul Vera are - Jaimin Patel

Always greet with smile and service advisor Paul Vera are knowledgeable for every question what we asked

I took my 2018 Chevy Silverado 1500 to them a couple of - Leslie Huddle

I took my 2018 Chevy Silverado 1500 to them a couple of weeks ago, the transmission was slipping, the ABS had issues and all 4 tire sensors were out. I have extended warranty from where I bought the truck used in 2023. I live in Pampa, I started taking the truck into Country Chevrolet here in town in December of 2023 for the ABS problems, the ABS light would come on, the stability track and parking assist would turn off and the brake pedal was really soft when you put your foot on it to stop and then it was hard and pulsated/grinding. I also told them the front tires squeal like I am peeling out sometimes when I turn corners. They reprogramed the wheel angle sensors and said there is nothing wrong with the ABS. That didn't fix the tire squealing so they replaced the sensor that was covered under the warranty. On the second or third time I took it in for the brakes they did replaced the Brake booster vacuum pump which was a recall from the factory. In total it was in the shop here at least 6-7 times (I lost track after six months or so), it was the same thing every time...THERE'S NOTHING WORNG WITH THE ABS. In December of 2024 the transmission was slipping and shifting up and down driving around town and on the highway it felt and sounded like I was hitting rumble strips about every 20 -30 seconds, this is exactly what I told Josh, (I googled it ...), I said I think it's the torque convertor. That evening when I went to pick it up they said there was NOTHING wrong with the transmission but they figured out the problem...are ya ready for this???? THEY BALANCED MY TIRES!!!! Actually charged me 49.97 to BALANCE MY TIRES!!! The next morning I took my husband in with me, Josh asked what we needed, I told him I just wanted to let him know that BALANCING MY TIRES did NOT fix my TRANSMISSION problem that I brought it in for. The service manager went for a ride with us and said it is definitely the torque convertor...they ordered the part on 12/18/24. I called and left messages, with no luck except for once and Josh said the part was on back order. A few weeks later I called the service manager and his parts department people didn't make it in because of the snow but he personally would call me back and let me know the status of the parts....nothing but CRICKETS! Once I found out that Borger was no longer Country Chevrolet, I called over told them a little about what I was going through here, they checked on the torque convertor, it was in stock in the Denver warehouse (Pampa had access to the same warehouse) if it was ordered by 2pm it would be there the next day! I made an appointment at Webb in Borger...they actually replaced the transmission, replaced the ABS module and all 4 tire sensors. All covered under my extended warranty. I HIGHLY recommend them, they were friendly, customer service was amazing, repairs were done in a very reasonable time frame and let me know what was happening every step of the way. Thank you for ending 13 months of aggravation dealing with Country Chevrolet in Pampa!!!!! Leslie Huddle

Professional in every aspect! - carolynchaney50

Professional in every aspect! I will continue to use them for all my future needs.

Friendly, fast, and quality service from a great staff. - concanmexican

Friendly, fast, and quality service from a great staff. This group is on top of all of your vehicle needs.

The service department did a great job and kept me - stacy

The service department did a great job and kept me updated. They completed everything that I needed serviced.

I absolutely love this dealership! - mitchell.travissr

I absolutely love this dealership! From Sales to Service to Parts, every department goes above and beyond. The staff is knowledgeable, friendly, and always willing to help. They truly make the car-buying and ownership experience smooth and enjoyable!

With the new owners taking over, I believe they are - RALOSR

With the new owners taking over, I believe they are trying to correct some of the shortcomings in customer service that I think has plagued the dealership for years. My previous HD Sierra purchases were done in Austin due to the customer service issues at Patriot. I’m looking forward to giving the new owners and potential leadership a fresh start at this. Little bit of a wait this time with an appointment, but the vehicle was finished quickly. Overall, the visit was not great, but okay considering the change over.

The service advisor is very rude in my opinion. - jesheridon

The service advisor is very rude in my opinion. He doesn’t even get up and come out to your car. Tells me I couldn’t prove anything he said. The service manager doesn’t return call says he busy working in shop, but always clean so guess he keeps clean. Changed the oil for the recall putting heavy oil to make it last longer because bad tolerances where was off so there answer is to put heavy oil in it. My opinion is this is a good dealer just with a few bad employees who don’t like doing there jobs. This service manager asked if they had my key and I said yes so he tell me I can leave. I asked for copy of the paper work they requested I sign I was inform that they didn’t give it till I came and pick up the car. But part of the paper work was for the condition of the car when it was drop off well they didn’t even walk out and look at the car. They change the oil and didn’t re set the oil indicated to 100 % left it at 31 % but this service manger said he checked everything. Well that not true !!! Use you on judgement with the bad employees who work he and do sign anything with out getting a copy of what you signed. For a service advisor to say I could not prove anything I would be careful dealing with him or just record him with your phone with I told him and he tell me I could not do that. All phone call so just use your judgement on this advisor. Anyone that say you can’t prove he said or did anything. Oh the service manager say all his review are good. So if you have bad service write a review about it so the general manager and owner will know about it .

The service department is absolutely the worst. - Chris

The service department is absolutely the worst. They never pick up. They don't return you calls even after you've called a million times to check on your vehicle. They make every excuse in the book. What's even worse, if you're a woman, they talk to you like your an idiot. This is the last time I will bring my vehicle here. I even tried to contact the manager of the service department and have yet to hear from him. It sucks when you pay so much for a vehicle to have it sit in a garage until they can look it at for up to 2 weeks.

Efficient, kind,educated, nice and great costumer - fajardo

Efficient, kind,educated, nice and great costumer service. In my experimce since I did arrive in GMC dealerships all personal in there are so professional.

They were very informative and quick with the service - outonleave

They were very informative and quick with the service they promised. I thought i would wait long and it didnt take very long.

PEOPLE ARE GREAT TO DEAL WITH,VERY PROFESSIONAL. - Russell.Ayers

PEOPLE ARE GREAT TO DEAL WITH,VERY PROFESSIONAL.SERVICE WRITER JD WAS THE BEST,WILL ASK FOR HIM NEXT TIME. THANKS

I always take my vehicles to Texan GMC Buick Service - ~Valerie~

I always take my vehicles to Texan GMC Buick Service Department for all of my needs. They are always courteous and accommodating.

great service dept, had my oil changed and recalls done, - REEDVYROSTEK

great service dept, had my oil changed and recalls done, they even detailed my truck as a courtesy service .

Great customer service my service advisor did an - blanca882

Great customer service my service advisor did an excellent job from time I got there to the time I left.

Luke is a fantastic service advisor. - Ktm101

Luke is a fantastic service advisor. Responsive and excellent communication about vehicle issues, explanation and proactively assisted in applying GM Rewards dollars towards bill

Comfortable waiting area, snacks and drinks. - STree

Comfortable waiting area, snacks and drinks. Very friendly advisers. Reasonable wait time for oil changes.

The Code of Ethics for Judges does not allow me to make - GLADYSBURWELL

The Code of Ethics for Judges does not allow me to make recommendations regarding business organizations.

I needed the oil changed in my vehicle. - acmuniz23

I needed the oil changed in my vehicle. I was very busy the whole week, but I knew I had to get this done. I dropped off my vehicle, got checked in, and went back to work. I received a notice when my car was ready. I love, love, love this service. The staff was great.

Be mindful of the condition your vehicle is in before - Abelag2017

Be mindful of the condition your vehicle is in before their service center performs any service to your vehicle, especially if your vehicle is an older model with high mileage. This is a long read, but it may save you a lot of frustration. I have a 2007 Yukon with over 250k miles that had a motor oil change completed on it at Gateway’s service center in med-December, 2023. Not long after, I began noticing xxxxxxof oil on my driveway. This was unusual because my truck did not have any issues with any fluid leaks prior to Gateway performing the oil change. One week passed from the day the oil was changed before I was able to inspect the truck. It was clearly visible that motor oil was dripping from the motor’s oil pan drain plug. I loosened that plug and noticed metal shavings along the drain plug. I immediately contacted Gateway’s service center and was eventually able to speak with the shop foreman, Mario Montante. I explained the situation and mentioned that I wanted Gateway to inspect the oil pan, but was told that I would have to pay a service fee for them to do so. I found this to be unreasonable, especially after explaining that the motor oil leak began after it was serviced at their shop. I asked if the tech who performed the motor oil change included any notes in their service report stating that any leaks were observed prior to beginning the oil change. Mr. Montante replied that the service center would not have even begun working to change the oil if an oil leak was observed before beginning the service. Mr. Montante then confirmed that the service report did not include any notes that my truck had any leaks prior to the tech beginning the process of changing my truck’s motor oil. Mr. Montante’s solution was to only offer me pricing for the replacement parts and labor, but that I would have to cover those costs. The reasons given for Gateway not covering the costs include: my truck’s motor has over 250,000 miles; the previous motor oil change performed by their service center was approximately 50,000 miles ago; the wear and tear of my truck’s motor could have caused the oil pan drain plug to give out; that their service techs perform work to certain rules and specs; that the oil pan drain hole could have been damaged by someone else prior to their service center performing the motor oil change; and insinuating that I may be attempting fraud by trying to have Gateway cover the costs of the damage. I replied that their own service report does not mention notes about my truck having any leaks before the tech began servicing it, that same service report also does not mention damaged threads to the oil pan, and that it is highly unlikely bolt threads become stripped from wear and tear. I then asked Mr. Montante if I could speak with his supervisor. Mr. Montante said his supervisor’s name was Jerry and that he was listening to the call. However, Jerry never get on the line to speak with me and I was told he had just left the office after asking to speak with him directly. Before ending the call, Mr. Montante stated he would email the service report and summary of our call. I have yet to receive any communication from Mr. Montante. I sent an email to Mr. Montante, Jerry, and several other Gateway employees on December 22, 2023, detailing the situation and requesting that someone at Gateway contact me in order to resolve the situation. I have yet to be contacted by anyone with Gateway. I mentioned to Mr. Montante during our call that my truck is a family vehicle and relied on daily. This means I could not risk continuing to drive my truck without risking my family’s safety and damaging the motor unless immediate repairs were made because the extent of the damage to the oil pan threads was unknown. While working to find a solution, I discovered drain plug was over tightened which stripped the oil pan drain hole threads and chipped the surface of the drain hole opening. The oil filter was also over tightened.

avoid unless you have unlimited time , everyone moves at - eakinjr1

avoid unless you have unlimited time , everyone moves at a snails pace ,techs seem unconcerned

They were very nice. - alicia.stum

They were very nice. Helpful. Made me feel very comfortable. They even gave me Popsicles (it was summer) while waiting for paperwork to be completed

After reading so many reviews about Hacknet Credit - cousinsdave74

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Great people . - Silvervette96

Great people .General Manager, sales, Service, Parts were all good. Treated me special, always ready to help me. They're very friendly and and nice folks there. Enjoyed them and would recommend you go see them.