160 Texas Lexus Service Centers

Purchased an LC500, Lexus’ flagship vehicle. - mucks

Purchased an LC500, Lexus’ flagship vehicle. Considered a C8 Corvette but I didn’t want a Cobalt level of service. I figured Lexus would have a nicer service experience, which is important to me and a strong consideration when selecting a car. I had an issue getting my rear windows of the convertible to go up two days before family was scheduled to arrive and I wanted them to enjoy the car. Only had the car 3 months. It’s 40 mi round trip to get there and the service agent turned me away! They were apparently backed up after Christmas. What’s the point of buying the flagship car if not going to get a flagship service? I drove away and stopped at a gas station. First time buying a car at this caliber but this didn’t feel right and I was regretting my purchase decision. I drove back from the gas station and Don helped me out. He tried to connect me with my original sales agent but she was unavailable. Don helped me out regardless and connected me with Kristi in service. She helped me out, had my issue fixed and I was on my way in no time. The first service agent didn’t even troubleshoot the basics, which was apparently all that was needed. I’m hoping it was just a bad employee and not a proper reflection of a typical service experience at this dealership. Time will tell. Going to Kristi from now on - she was great. Thankful to Don as well for being a solutions type of guy. Family got to enjoy the car with their grandson in the rear seat with windows up in cold weather.

39 business days to get front and rear bumper fixed! - SpringbokJoe

I don't do these kind of reviews, but this was such a horrendous experience, I had to find a way to let others know. At first I thought the statement of work with it's 18 days to get such little work done, was insanely long. Boy was I in for a ride! Seven weeks later, I had enough and told them to have my truck out for me to pick up, whether repairs were done or not. With my drive home and getting home I found visibly 12 things that was not fixed - from small things like areas that was not painted to my bed not being mounted properly and somehow I now have one head lamp with a chrome bezel and one with a black bezel! I will not get into the detail of my experience, but I would like everyone to know about this place. Management is clearly of the 'good ol boys' club and got to where they are by riding the coat tails of others. Stay away from this place. I've had experienced this dealer, both in buying services and service department. Parkway Chevrolet is a FAR better option. The folks are actually sincere and human and want to work for you, instead of making money as the first priority.

I appreciate Tanner for being very courteous,polite,and... - whittingtontexas

I appreciate Tanner for being very courteous,polite,and very fast!!! I took my '92 Mazda truck to him this morning because when I made sharp turns, the steering wheel squealed loudly. He told me to start it and turn the wheel all the way to either side., It did the squeal and he said immediately "I'll be right back with my wrench". He got his wrench and within 5 seconds he had my steering belt tightened. All for FREE!!!!! Thank you for your services Tanner!!!

They did a great job. - Bill S

They did a great job. Great technicians and great service. Also the supervisor was great

Worst customer service - golucki

Avoid Momentum Collision Center. They were supposed to deliver my car on Nov 23rd, then they moved the dates to 26th, then to Dec 6th and Kept moving the dates. They kept going back to Insurance for more money. Worse customer service from Joe Sonnier. Very rude. you will not get any updates. When we called to check the status, we got the answer as 'We will call you when the car is ready'. Look at their reviews at Yelp. I wished i had read them earlier. I had trusted Audi dealership but its the worst experience. Take the car somewhere else. They take months instead of weeks. Ours was not that much of a damage to take that long.

This dealership is top notch when I had my GS 350 looked - gabec5904

This dealership is top notch when I had my GS 350 looked at a service they keep me updated on everything when I first walk in the door until I picked up my vehicle they treat you like family they greeted me with respect not just another car being serviced they knew my name and they gave me a loner with no hassle I would definitely recommend this dealership a 5 ⭐ I would love to own another Lexus but unfortunately I own a 2007 BMW Z4 Roadster I called BMW of SA they were rude to me that's not how you treat people I work hard put a lot of hours at work long story short I would love to own a Lexus again if I had the funds...

North Park Lexus of San Antonio takes care of their - mompopsyckle

North Park Lexus of San Antonio takes care of their customers. They don’t just sell a car and forget the customer, they stay in touch after the sale and they have a service staff that is second to none. Keep up the Great work…..

Thank you for fixing my precious car. Appreciate updates... - SK

Thank you for fixing my precious car. Appreciate updates and text messages throughout the repair process. Exceptional customer service. Will definitely recommend the body shop.

David and his staff always provide great customer... - Conciege

David and his staff always provide great customer service. They make sure I understand what my car needs and all necessary fees. They always give me a fair price and do a job that makes me feel safe and secures my investment in my vehicle. They're always friendly and I never take my car anywhere else.

Complete fraudulent misleading seller - Fraudavoider

Seller misleads and lies sold a vehicle online with complete valve train failure truck smoked immediately sounded like a shaker box nobody could have missed it. Cellar will do anything to make a buck go elsewhere if you like it and screwed by from him if you want a good vehicle run as far away from this dealership as you can

personalized service, great deal, overall great experience - CServin

Ronni Vandever went out of his way to accommodate my needs while purchasing a vehicle from Auto Group of SA . They allowed me to test drive the car I was interested in. I felt trusted and pampered. Just the way it should be when making a large investment. Thank you Ronnie!!!

Progressive made me take my car here because of an - Nguyennatashya

Progressive made me take my car here because of an accident when I got my car back the first time there was still damage to my door and then there was a chemical inside my vehicle and some kind of over spray on the windshield this over spray I tried to clean myself and it wouldn’t come off I had to deal with Patrick so I could bring my car back get the door completely fixed and my windshield issue taken care of . So I get my car back again and the over spray is still there now I’m dealing with Corey who called me and is now trying to say they have to figure out where it came from. I’ve brought up this issue as soon as I got my car back the first time. There playing games with me and giving me the run around about getting my windshield fixed. I paid my deductible and I expected good quality work when instead it’s poor work and really bad customer service I was told by two of their employees it something they used now I’m have to fight to get this fixed when it should have the first time or even the second time I was told the issue was going to be takes care ok now Corey wants to see the over spray why all their other employees seen it I was told by Patrick and my insurance agent this will be fixed. I will never trust these people my car is only 4 months old and now I have to deal with spots all over my windshield because of their incompetence and they maybe will do something about this. Don’t go here of your insurance company try’s to refer you here say no I’m also now looking for a different insurance company besides progressive .

Amazing - Lisa

I was in the dealership a few months ago trying to decide if I wanted to trade my RX because I really needed a warranty which I had let run out already .I spoke to Dillon Tuner I waited a few months and came back and spoke to Dillon again It was an amazing experience I was able trade my RX for the NX thank God for Dillon he was god Sent and help me out greatly. Lisa Tutt

I had such an awesome time learning the many features of... - Cnghawkins

I had such an awesome time learning the many features of my Lexus 350L from Stan Richardson yesterday! What a great teacher. He showed me things I didn’t have on my list but were really important to know. Thank you Stan! My first car wash there was awesome too! Such a pretty , clean car I have!

Mr Shoftner has repaired my Ford pickup, which has over... - craiganeedham

Mr Shoftner has repaired my Ford pickup, which has over 300,000 miles, several times, and my experience every time has been outstanding. The one thing that I really appreciated the most was his honesty when assessing the problems with my truck. He did not try and charge me for unneeded repairs, and allways suggested only the repair required to correct the problem. I definitely appreciate him helping me keep my truck on the road with his affordable prices. It is hard to trust people in the car repair business, because I have been burned before by other supposed professionals. I do trust Mr Shoftner though, and he has yet to let me down. I would recommend him to anyone