I will never return to this location. - I777poker
I will never return to this location. I will drive out of my way to go to Buick dealership in another city. I have also advise all my friends, acquaintances, followers not to have any business dealing with this dealership. After my own personal incident, I was speaking with a family member who also had a horrifying story from Texan Buick GMC.
I scheduled a service with Texan and I had an email for a free oil change on my newly purchase Buick encore GX. The woman at the service desk refused to apply to my oil change and said she wasn't sure how to do it… It came directly from Buick and it even had a SKU number. I'm not sure what the problem was in trying to apply it to my oil change. This was not until after I approached the desk to pay that I realized the coupon had not been applied in. My total was over $80. No problem there, I was informed of the regular oil change price beforehand. When I inquired again about the free oil change and received the same response that she was unable to do anything with that… I then presented a coupon that I had on my phone directly from the dealership I was standing in, Texan Buick GMC. I was then informed by the same woman that she could not honor that. I was becoming a little irritated at this point. I was informed by the lady checking me out that she could not apply the $69.95 coupon, the same one that I had pulled up from the dealers website. because according to her, it was not a coupon. I tried to point out the fact it actually had the word coupon on the coupon and I was dismissed. It seemed at that point. The woman was also a little irritated as well. I left the dealership feeling like I was taking advantage of. I was not heard, I was blatantly ignored and dismissed by the staff. And I have tried several times to call up there and speak to the general manager since January 9, 2025 when I received the oil change. I tried to call up there the same day and several days after to speak with the general manager with no luck.
I did receive a follow up text from the dealership, specifically the woman who checked me out, had asked that I give a good rating. I read this email and I replied to it informing her I would take the survey. In the email, I also added a friendly reminder that I still am needing to speak to the general manager. After that, I never received the survey. I never received any further communication from the woman at the dealership.
Followed up to speak with general manager. I was told he was out of the office, he was on vacation, etc.
And the final insult to injury, was that I looked at my oil change sticker and it was incorrect. It states it did my oil change on such and such date accompanied with the mileage.
This information was placed in my vehicle incorrectly. It states that it did my oil change. It's 78,000 some odd miles… I didn't have anywhere close to 78,000 miles at that time and I'm still not at 78,000 miles today.
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