The service writer was dismissive toward my daughter - ladayfamily
The service writer was dismissive toward my daughter during her first visit for an oil change. She had an appointment with a $49.95 coupon for up to 6 quarts, yet was told she would be charged $59.95 because her vehicle was “larger.” Her vehicle only requires 5 quarts, which is clearly within the coupon’s terms, and the coupon itself makes no mention of vehicle size.
As a family that has consistently chosen Chevy, we trusted this location would treat her fairly. Instead, while I was on speakerphone, I heard the service writer become rude and dismissive, once realizing we were correct and directed my daughter to “go sit down” she needed to help other customers in a condescending manner and as if she was a child.
To make matters worse, when she returned to pick up her vehicle, the price was still incorrect and the service writer wanted to push back instead of honoring the coupon as stated. This back a forth created unnecessary stress for a simple oil change.
Our daughter even tried to give her the benefit of the doubt, saying maybe it was just too early in the day. She isn’t the type to speak up, even when she feels mistreated—but I am.
This experience was unacceptable and does not reflect the level of service expected from a Chevy dealership. I hope management addresses this promptly to ensure customers—especially young drivers who are new to maintaining their vehicles—are treated with fairness and respect moving forward.
Note: I don’t think the name on the appointment matches the service writer we were actually dealing with on the day of service,
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