3,972 Texas Ram/1000 Service Centers

Service department is very incompetent and had my car for - Amber

Service department is very incompetent and had my car for 7 weeks for a transmission.

During the service of my vehicle over a two week period, - Cyber-acuity

During the service of my vehicle over a two week period, I never received one phone call on the status of my vehicle or when the service was completed. I dropped off the vehicle and after two days of not hearing anything I went to the dealership to get an estimate. The reason I went to the dealership is because every time I called the service department the phone just rang and rang. I agreed for the work to be done, but didn't hear anything for a week. After a week I went to the dealership. The service person said the service was complete. I looked on the invoice and the service had been complete for five days. Stephanie, the service manager, was helpful the one time I spoke to her. Every time I go there workers are having side conversations and noone approaches you when you get out of your car or enter the service room. The last time I went there I walked up to the service desk and the worker had his head down on his phone. I stared at him for a least 10 seconds before he looked up.

We purchased a Lincoln Navigator from Car Max, after my - jaaybird

We purchased a Lincoln Navigator from Car Max, after my wife was in a collision that totaled our Lincoln Aviator. Being elderly, we did not know what the sound of the engine. Our son told us to call Car Max as we live 205 miles from the dealership and see if could be repaired at our Lincoln dealer. They replied yes. Coy Terrill told us it was the CAM PHASERS. Coy Terrill was always in contact with the selling dealer. He even got a rental car for us. The car was finished on a Monday, and was paid the same day!

Service department is not to good, service advisor Alex - jamesewell2013

Service department is not to good, service advisor Alex she is doing a great job, but the rest of the dealership,I will not be coming back for anything ever again, there are better dealerships and I will be letting those I know to go somewhere else also. Thank you! Mr.Ewell

Rob King was awesome, happy to answer any questions or - Shelby R.

Rob King was awesome, happy to answer any questions or concerns i had. Communicated throughout the entire service process! Definitely recommend Rob as your service advisor if you visit!

As always, fast courteous service. - denise

As always, fast courteous service. Service representative gives updates and keeps me up to date on what service will be needed in future.

The dealership is great! - aliciamurphy74

The dealership is great! The technicians are very informative and provide you with the best knowledge as possible, love coming here to get things fixed. The prices are a bit pricey but overall the service is good.

I brought my car in because the gauges were fluctuating. - the1soxx

I brought my car in because the gauges were fluctuating. They recommended me to get a new transmission for $7500 with the labor being $225 per hour. I declined it. I went back to my shop got a newer transmission for five grand was having the same issue. They trying to tell me now that that transmission is bad. How are you a dealership but can't figure out what the problem is terrible service they just want your money would not recommend go somewhere else go to a different Chevy dealership. The only good thing they offer is a shuttle ride home and they refilled my gas after they used half a tank trying to figure out what the problem is just to try to tell me that the transmission I just put in was bad update: different dealership said same thing but both dont know what the issue is but i wanted to publicly apologize for a xxxxty review. just frustrating neither one can pinpoint exactly what the problem is. i appreciate the work yall both do. i would recommend jerry chevy and any other dealership to service you car

I took my car in for service at John Eagle Honda. - Satisfied Customer

I took my car in for service at John Eagle Honda. My service advisor, Mike Ma, was great - very good customer service.

I wanted to take the time to do a review for Valerie - Andy

I wanted to take the time to do a review for Valerie Salinas. This young lady always welcomes me with a smile when I pulled up in service department, always takes the time to make sure that I understand the services that are being rendered and their new facility is so beautiful, I followed Valerie from new Braunfels, her service is amazing I could not get the same at the other store. Keep doing a great job they are lucky to have you.

They were great and finished in good time! - Debbylneal

They were great and finished in good time! Thanks Douglas Nieto for being so nice

Do not have your vehicle serviced here. - Nsarisk

Do not have your vehicle serviced here. I bought a new truck and had power boards, bed cover and leveling kit installed. Was told a day that turned into 5 days with no updates unless I called about them. Talked to service manager Patrick and he said he would get to the bottom of it . After 30 minutes call my salesman that was off and home with sick kid and he got me information. Called Patrick back up and he hadn't even looked into it. Now truck is back in for a windshield replacement dropped off Thursday and said it would be ready by Saturday. Was called in Friday everything on track and good to go. Now Saturday before 9:00 am I get a phone call from Patrick that it will be Monday or Tuesday before it is ready. I am not sure what to think about the service department there and afraid what is going to happen if I have to e to take the truck in for any repairs or anything since the maintenance plan was bought through them. Stay far far away unless you want continuous issues and lies

Jan Martin was fantastic for my 60k miles service on our - Matt B

Jan Martin was fantastic for my 60k miles service on our Sienna. She’s direct, quick, clear and to the point. Excellent service, and they turned it around pretty quick. The atmosphere at the dealership as you wait is very good. Able to work while waiting, with coffee and some drinks.

Since it was an air bag safety recall, I hope I never - jp

Since it was an air bag safety recall, I hope I never have to find out if they did a good job. 😀 The service personnel were very professional and pleasant to work with. I would recommend Nyle Maxwell.

Everything about my repair experience was excellent. - carltx

Everything about my repair experience was excellent. Easy to make an appointment. Easy to check in. Mike went over all the items with me clearly before any work was started. The waiting room is comfortable, with snacks and a pretty cool coffee maker. The team keeps you well informed of what's going on. I can't think of an improvement.

The Code of Ethics for Judges does not allow me to make - GLADYSBURWELL

The Code of Ethics for Judges does not allow me to make recommendations regarding business organizations.

I dropped my car off Tuesday to have some work done on - Peachmo20

I dropped my car off Tuesday to have some work done on it, and I did not ask for a specific service advisor, I just chose the one that was given to me. I was fortunate enough to have Taylor Jones as my service advisor. He went above and beyond working with my extended warranty company to see if the work that needed to be done could be covered. Although they did not cover the cost of the work, Taylor was able to give me great information on what was covered under my contract. He explained everything very well and I will definitely choose Taylor again.

Very courteous and friendly. - donnasimon1313

Very courteous and friendly. Had a really good experience. Will return for other things I need to be fixed.

We give Brett with the Service Departent 5 stars. - codystewart1975

We give Brett with the Service Departent 5 stars. Although the sales and finance team disappointed, Brett's service was superb!! Highly recommend the Service Department at Park Place Lexus.

Todd Wehbe was excellent to work with. - Pmoboyle14

Todd Wehbe was excellent to work with. He was very helpful and explained everything in detail.

3/8/25 My driver door handle broke and you could not open - CINDERELLA

3/8/25 My driver door handle broke and you could not open the door. Had to find a Toyota dealership to fix the door. After searching for a close dealership I decided on Universal Toyota service Department. Service Department was so nice. I brought the door from the parts department. Mr Carlos Martinez told me it would be fixed about 2 hours and it was on my 2020 Toyota Corolla LE. I wanted some Toyota water that is when I found out Universal Toyota did not have the Toyota Logo water bottles like another dealership. The bothered me a lot and I found Mr John Martinez and told him I had a complaint and would like to talk to the manager. So he took me to Mr Adam Soto. I told him and Mr John Martinez about how disappointed about no TOYOTA Logo water. Because you pay all the money the water means a lot to me. Mr Soto assured me he would get the Toyota Logo water for the Universal Toyota dealership. I was about to leave and he wondered why I was there. Mr John Martinez told him about my door. Mr Adam Soto asked was I ready for a new car. This shocked me I knew that credit issues may stop that. Mr Adam Soto put in the information in the computer and worked out the deal better than when I was blessed with my 2020 new car. Now I have a great warranty again. My car was paid off .Mr John Martinez took me on a test ride in the Toyota Corolla SE 2025. Can back did my paperwork and I had a Brand new Toyota Corolla SE 2025. Thanks to Mr Soto And John Martinez. They both are a blessing. The car is a blessing also. Universal Toyota dealership is the greatest made me feel like family. Bless them all. The Commercials are true they go out of their way make you feel special. Mr John Martinez is the nicest salesman he had all the answers to my questions. Bless you again Mr John Martinez.

The service manager was very nice and helpful. - krlarson1

The service manager was very nice and helpful. Explained very well what was going to be done to my car.

Very professional service and very clean setting and - nice5360

Very professional service and very clean setting and vehicle clean and time. Professional sales staff

My sincerest thanks to the young lady in loaner - Erano Bumanglag

My sincerest thanks to the young lady in loaner department named Gypsey. Although my circumstances have been very difficult because I am having to leave my vehicle from 22 Aug till end of November 2025 (recall issues and parts on heavy backlog). Both service advisor (Kelsey) and Gypsey alleviating a bit of discomfort, they are perhaps the most accommodating team members you have. They are both keepers. Thank you.

They somehow lost my keys and my car. - SG

They somehow lost my keys and my car. I made an appointment to have my brakes checked. When I arrived, they told me my car would be ready by the end of the day or the following morning at the latest. I called three times the following morning/afternoon with no response. I showed up in person that afternoon and was told the car was not ready, and that the person who I spoke with yesterday was off that day, so it would likely be two more days until my car was ready. This was just for them to see what was wrong with my brakes - not make any repairs. It was going to cost $300 just to have them look at it. I told them I would like to take my car elsewhere as it wasn’t going to be ready in time. They left to go get my keys, and returned a few minutes later stating that they had LOST my car keys. 30 plus minutes later, they are still looking for the keys AND informed me that they couldn’t find my car. At this point, I walked into the lot myself and found my car in about one minute or less. I came back in and told them where it was. They came back several minutes later stating they still couldn’t find it. Finally, after an hour of me being there, they realized they had tagged the keys and my car incorrectly in their system. This was a HUGE waste of time and I absolutely will not ever trust them with my car again. I was told by one of the employees that this is not the first time they lost someone’s keys. So unprofessional.

WENT IN FOR SERVICE PRICING ON MAINTENANCE AND FOUND IT - BADBOB

WENT IN FOR SERVICE PRICING ON MAINTENANCE AND FOUND IT TO BE NICE , CLEAN DEALERSHIP WITH STAFF THAT CARE ABOUT WHAT THEY DO .

Be mindful of the condition your vehicle is in before - Abelag2017

Be mindful of the condition your vehicle is in before their service center performs any service to your vehicle, especially if your vehicle is an older model with high mileage. This is a long read, but it may save you a lot of frustration. I have a 2007 Yukon with over 250k miles that had a motor oil change completed on it at Gateway’s service center in med-December, 2023. Not long after, I began noticing xxxxxxof oil on my driveway. This was unusual because my truck did not have any issues with any fluid leaks prior to Gateway performing the oil change. One week passed from the day the oil was changed before I was able to inspect the truck. It was clearly visible that motor oil was dripping from the motor’s oil pan drain plug. I loosened that plug and noticed metal shavings along the drain plug. I immediately contacted Gateway’s service center and was eventually able to speak with the shop foreman, Mario Montante. I explained the situation and mentioned that I wanted Gateway to inspect the oil pan, but was told that I would have to pay a service fee for them to do so. I found this to be unreasonable, especially after explaining that the motor oil leak began after it was serviced at their shop. I asked if the tech who performed the motor oil change included any notes in their service report stating that any leaks were observed prior to beginning the oil change. Mr. Montante replied that the service center would not have even begun working to change the oil if an oil leak was observed before beginning the service. Mr. Montante then confirmed that the service report did not include any notes that my truck had any leaks prior to the tech beginning the process of changing my truck’s motor oil. Mr. Montante’s solution was to only offer me pricing for the replacement parts and labor, but that I would have to cover those costs. The reasons given for Gateway not covering the costs include: my truck’s motor has over 250,000 miles; the previous motor oil change performed by their service center was approximately 50,000 miles ago; the wear and tear of my truck’s motor could have caused the oil pan drain plug to give out; that their service techs perform work to certain rules and specs; that the oil pan drain hole could have been damaged by someone else prior to their service center performing the motor oil change; and insinuating that I may be attempting fraud by trying to have Gateway cover the costs of the damage. I replied that their own service report does not mention notes about my truck having any leaks before the tech began servicing it, that same service report also does not mention damaged threads to the oil pan, and that it is highly unlikely bolt threads become stripped from wear and tear. I then asked Mr. Montante if I could speak with his supervisor. Mr. Montante said his supervisor’s name was Jerry and that he was listening to the call. However, Jerry never get on the line to speak with me and I was told he had just left the office after asking to speak with him directly. Before ending the call, Mr. Montante stated he would email the service report and summary of our call. I have yet to receive any communication from Mr. Montante. I sent an email to Mr. Montante, Jerry, and several other Gateway employees on December 22, 2023, detailing the situation and requesting that someone at Gateway contact me in order to resolve the situation. I have yet to be contacted by anyone with Gateway. I mentioned to Mr. Montante during our call that my truck is a family vehicle and relied on daily. This means I could not risk continuing to drive my truck without risking my family’s safety and damaging the motor unless immediate repairs were made because the extent of the damage to the oil pan threads was unknown. While working to find a solution, I discovered drain plug was over tightened which stripped the oil pan drain hole threads and chipped the surface of the drain hole opening. The oil filter was also over tightened.

CONSUMER BEWARE: Do not use this dealership for service! - lmgomez1

CONSUMER BEWARE: Do not use this dealership for service! In the past I had a pleasant experience in their showroom, and since have recommended them for sales to multiple of my friends and relatives who ended up purchasing vehicles there. Understandably then, I was ready to spend as much as needed (an estimated $2k+) here to get my Jeep Renegade's BCM reprogrammed and the starter looked at. Unfortunately, what started out as a two-hour "diagnostic" job (with my husband's approval to go ahead with repairs) devolved into eight months of this dealership holding our vehicle hostage. During this time, unsure when, it was involved in a collision while in the dealership's care- which I was not informed of until the day before it was finally picked up. (Side note: it was only released to me after I physically showed up at the location to pick up my vehicle, since all of my phone calls were directly forwarded to voicemail by Jacob, who thought this was funny.) The cooling fan is now damaged, there are multiple scratches and dents in the body, the limited edition Trailhawk emblem is missing from the fender they "replaced" - at this point my vehicle which was previously in fantastic cosmetic condition looks like it has been through the world's largest tumble dryer, and even though I paid nothing to get it back (thanks Rizwan) I am still left with the cost of fixing the damages somewhere else that I trust. Corporate (Ani E.) has been no help thus far, and I will be proceeding with litigation in small claims, but I hope this helps someone out there avoid dealing with this sorry excuse for a service department in the future.

Service department give me zero help. - jhattenb

Service department give me zero help. Was told to call GM and hash it out with them after being called a liar.

I would have appreciated a quick daily progress message - Me

I would have appreciated a quick daily progress message since my van was there longer than a week.