My experience with the Service Department at Audi - Monicky20
My experience with the Service Department at Audi Dominion specifically under the direction of Modja has been nothing short of a complete disappointment, marked by poor customer service, an alarming lack of accountability, and an utter disregard for basic professionalism.
For the past two years, I have been grappling with a persistent oil consumption issue with my vehicle a defect that has caused me repeated inconvenience, and emotional frustration. Throughout this ordeal, I approached every interaction with patience, grace, and respect, consistently giving the benefit of the doubt and trusting that Audi Dominion would ultimately do the right thing. Unfortunately, kindness and understanding seem to yield no results under Modja’s leadership only negligence, indifference, and, frankly, mistreatment.
Repeatedly, I encountered delayed responses, vague explanations, and empty reassurances that led absolutely nowhere. Promises were made but rarely honored. Concerns were dismissed or brushed aside, as if my time, my safety, and my financial investment in the Audi brand were utterly meaningless. It is disheartening to realize that nice, patient customers are often the ones taken the most advantage of strung along until they reach their absolute breaking point.
Despite the vehicle being in the shop for months at a time, and despite the glaring, ongoing issues, Modja’s handling of my situation was disturbingly passive and careless. I had to constantly follow up to get basic answers and even then, the communication was fragmented and often dismissive. There was never any true sense of urgency or ownership only excuses and a clear desire to deflect responsibility.
After two years of enduring this, my limits have been exhausted. What should have been a relationship based on trust and customer loyalty has instead become a cautionary tale. If you are seeking service that is thorough, communicative, and genuinely invested in resolving your issues, I would strongly advise you to look elsewhere. My experience with Modja and the Audi Dominion service department is a testament to what happens when leadership fails its customers at every level.
Audi claims to stand for luxury, reliability, and excellence yet none of these values were remotely reflected in the way I was treated. I can only hope that by sharing my experience, others will be spared the same frustration and profound disappointment.
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