3,956 Texas SRT Service Centers

So I brought my car in to Jerry’s just to get checked out - ashleyszayer

So I brought my car in to Jerry’s just to get checked out for a couple things like new windshield wipers, check my brakes, and check my transmission, and check my mirrors that move on their own against my settings. Now they had my car for a couple days, talked me into a new battery… okay fine. Most things are covered under my extended warranty purchase. But here’s the problem. My car left in worse shape than when I brought it in. The check engine light has come on twice now and won’t go off. The rear air conditioning no longer works and my mirrors are still moving on their own no matter what my settings are. They also overcharged me and still haven’t seen payment back for it. I have called multiple times only to be disconnected or get a voicemail. I sent a text which was not responded to until I sent a few more. Was told someone would be calling me about setting up a rental vehicle but still haven’t heard from anyone. Seeing as this company is the one who messed up my car you would think I’d be more of a top priority to fix their mistakes. I’ve got 4 kids and driving around in 100 degree weather with them baking in the backseat is not okay.

I took my car in for service at John Eagle Honda. - Satisfied Customer

I took my car in for service at John Eagle Honda. My service advisor, Mike Ma, was great - very good customer service.

Do NOT ever bring your vehicle here for repairs. - chcw

Do NOT ever bring your vehicle here for repairs. I dropped my Jeep off over Memorial Day 2025 weekend for a few easy recall repairs. When I picked it up a few days later, it had been broken into. Damage to the vehicle locking console as well as valuable items stolen. After some research and discussion with the service team members, break-ins at this location are a common occurrence. They are aware it happens every weekend yet continue to do nothing about it. And when I tried to go through the proper channels to get reimbursed, they basically told me they aren't responsible and it'd be on my to pay for the repairs and stolen items. Brent Rayfield, the General Manager, and Luis Villafane, the Service Shop Manager, are completely inept. They avoid calls and emails, and even tried to tell me I was lying when I said I was going to file police reports and reach out to local news outlets (two stations have informed me they are picking up the story, too, since it's a recurring issue). Never take your vehicle here for repairs. It won't be safe. I got my Jeep back in worse shape than when I dropped it off. Completely unacceptable.

Josh Daniels in the Service Dept. - JZUMBRO

Josh Daniels in the Service Dept. was very helpful. He did a good job of taking care of my needs. Will get with Josh next time I need service.

Thanks Matt for helping me yesterday to change my bad - Cmfont53

Thanks Matt for helping me yesterday to change my bad battery, your such a wonderful advisor,

The Lexus of Austin Part and Service Team acted - trungmtran

The Lexus of Austin Part and Service Team acted carelessly. They deny responsibility for the issue and shift blame to one another by behaving as if "it is not my problem." If there is a rating of -1 or 0, I would proceed with that. I purchased the Lexus Battery on 11/22. The battery was fully depleted on the middle road on 01/23/2025. I was fortunate that I didn't experience an accident while driving. I contacted the Parts and Service department to inquire if I could simply bring the receipt and battery to receive a replacement. The woman informed me that I have two options: 1. If I bring just the battery, I'll receive a new one at a 20% discount. 2. If I could take it to the Service for testing; if it turns out to be faulty, they will replace it and only charge 50% of the battery cost. I courteously inform her that I prefer option number two since the battery is still under warranty and the battery will be dead in the middle of the road. However, she suggested that I should tow over instead. Rather than towing the car, I swapped in my Toyota Sienna's battery. Although the battery wasn’t ideal since it wasn’t the correct type, it managed to get it to the dealer. After I described the circumstance, . the team was very supportive and requested that I should wait for him to consult with the advisor. After approximately half an hour, Mr. Jorge emerged and informed me that it would cost me just over 300 to get a new one. I calmly told him that I was instructed to bring the car here for the service team to examine the battery, and here is the receipt. After briefly look at the receipt, he suggested that I should discuss this matter with the part team since I purchased it from the counter. Even I know this is odd xxx I have discovered recently, Toyota, Honda, Lexus, and others mandated that the vehicle must undergo servicing for examination. It appears to me that Mr. Jorge did not receive training to understand the new process. I however grabbed his message and went to the counter. The cashier informed me that he could only provide a 20% discount even the battery sold on 11/2022, and I had to speak with the service advisor if I want 50%. I returned to Mr. Jorge and explained to him what the counter man had informed me. He approached the counter, and push the issue to each other like "this isn't my issue". At that moment, I was unable to accept what I heard and departed. I left and and purchased a new Duracell at Sam's Club for $154, and it will be fully covered for the first 3 years instead of the 2 years offered by Lexus. I believe the Part and Service Team did not meet my expectations. I had several Lexus vehicles and I was quite satisfied with their service until last week. You must adapt to serve more effectively. Otherwise, you only get a 1 from me.

Very courteous and friendly. - donnasimon1313

Very courteous and friendly. Had a really good experience. Will return for other things I need to be fixed.

★★★★★ Excellent Service Experience Charles is an - Smiley

★★★★★ Excellent Service Experience Charles is an outstanding service writer who truly sets the bar high for customer service. His communication is exceptional - he keeps you well-informed throughout the entire process and is incredibly attentive to your needs. What really stands out is his excellent rapport with the mechanics, which helps ensure smooth and efficient service delivery. The mechanics here do outstanding work, and Charles's coordination makes the whole experience seamless. I highly recommend this service department, particularly working with Charles. His professionalism and attention to detail make him a real asset to the team.

Earl Wills and Ken Neubauer provide EXCELLENT CUSTOMER - Chief#57

Earl Wills and Ken Neubauer provide EXCELLENT CUSTOMER SERVICE AND ALWAYS MAKE CERTAIN I AM SATISFIED !!!! Main reason I purchased my vehicle from this dealership.

We have been very happy with our purchases and the - mjtorres

We have been very happy with our purchases and the service we have received afterwards!

The store, brand, and its employees are money hungry, - Jane Joe

The store, brand, and its employees are money hungry, unprofessional, deceitfulI. Stay away at all costs!

Jose Hernandez in the Service Department provided - kbsmith0007

Jose Hernandez in the Service Department provided exceptional service throughout my entire car repair experience. I'm extremely pleased and would recommend this dealership to anyone looking to purchase their first vehicle or field vehicle maintenance.

I count it an awesome blessin. - msteam

I count it an awesome blessin. Parkway Chevrolet has been my go to for all my vehicle needs. Yesterday I met Daryl, who assisted me in finding me a great deal. I was able to drive off in a 2024 Chevy Malibu with only two miles for my daughter. I initially took my car for a routine oil change and tire rotation. Whitney is a great general manager. He gets the job done. I would recommend anyone needing a new or used vehicle to go to Parkway Chevrolet. God Bless the Parkway Family. -Msteam

Christina was awesome. - Chas

Christina was awesome. We went there yesterday and today to get the oil changed in both of our vehicles

Thank you for the excellent service, was a walk in but - angie

Thank you for the excellent service, was a walk in but they served me well.

I needed the oil changed in my vehicle. - acmuniz23

I needed the oil changed in my vehicle. I was very busy the whole week, but I knew I had to get this done. I dropped off my vehicle, got checked in, and went back to work. I received a notice when my car was ready. I love, love, love this service. The staff was great.

Classic Toyota took care of me when I had so many things - Nursebeck

Classic Toyota took care of me when I had so many things going on at one time. My service advisor, Douglas took care of all my car needs so that I could take care of my other pressing emergencies! Excellent communication and customer service!

Thank you Rudy and Riz for your consistent customer - TOJ Scooter

Thank you Rudy and Riz for your consistent customer service provided at Lithia CDJR of Bryan/College Station, TX. You’re the reason I purchased my 2025 Ram!

I have been a Park Place customer for many years and will - jmjones10

I have been a Park Place customer for many years and will continue to be. I leased an Lexus RX350 from Don Mitchell. I love my car so far, may plan to purchase it at the end of the lease. I put very little mileage on a vehicle. The one I turned in, after four years, only had 9651 miles on it. A great car for the next person who might purchase it.

This was the best service received and quality completed - Cruisingbound

This was the best service received and quality completed bar none. We had come from another dealership after significant problems and not only did they address every issue professionally, timely and with full detail they where personable and truly above the mark.

Tate was awesome . - Arreazola1994

Tate was awesome . Car left me stranded Sunday. Was taken to dealership Sunday night and back on the street Monday evening.! He made sure all services were completed and done correctly even to going as far as himself verifying. Will always ask for him going forward no doubt . Always have a fantastic experience when attending the dealership even for an oil change .

Be mindful of the condition your vehicle is in before - Abelag2017

Be mindful of the condition your vehicle is in before their service center performs any service to your vehicle, especially if your vehicle is an older model with high mileage. This is a long read, but it may save you a lot of frustration. I have a 2007 Yukon with over 250k miles that had a motor oil change completed on it at Gateway’s service center in med-December, 2023. Not long after, I began noticing xxxxxxof oil on my driveway. This was unusual because my truck did not have any issues with any fluid leaks prior to Gateway performing the oil change. One week passed from the day the oil was changed before I was able to inspect the truck. It was clearly visible that motor oil was dripping from the motor’s oil pan drain plug. I loosened that plug and noticed metal shavings along the drain plug. I immediately contacted Gateway’s service center and was eventually able to speak with the shop foreman, Mario Montante. I explained the situation and mentioned that I wanted Gateway to inspect the oil pan, but was told that I would have to pay a service fee for them to do so. I found this to be unreasonable, especially after explaining that the motor oil leak began after it was serviced at their shop. I asked if the tech who performed the motor oil change included any notes in their service report stating that any leaks were observed prior to beginning the oil change. Mr. Montante replied that the service center would not have even begun working to change the oil if an oil leak was observed before beginning the service. Mr. Montante then confirmed that the service report did not include any notes that my truck had any leaks prior to the tech beginning the process of changing my truck’s motor oil. Mr. Montante’s solution was to only offer me pricing for the replacement parts and labor, but that I would have to cover those costs. The reasons given for Gateway not covering the costs include: my truck’s motor has over 250,000 miles; the previous motor oil change performed by their service center was approximately 50,000 miles ago; the wear and tear of my truck’s motor could have caused the oil pan drain plug to give out; that their service techs perform work to certain rules and specs; that the oil pan drain hole could have been damaged by someone else prior to their service center performing the motor oil change; and insinuating that I may be attempting fraud by trying to have Gateway cover the costs of the damage. I replied that their own service report does not mention notes about my truck having any leaks before the tech began servicing it, that same service report also does not mention damaged threads to the oil pan, and that it is highly unlikely bolt threads become stripped from wear and tear. I then asked Mr. Montante if I could speak with his supervisor. Mr. Montante said his supervisor’s name was Jerry and that he was listening to the call. However, Jerry never get on the line to speak with me and I was told he had just left the office after asking to speak with him directly. Before ending the call, Mr. Montante stated he would email the service report and summary of our call. I have yet to receive any communication from Mr. Montante. I sent an email to Mr. Montante, Jerry, and several other Gateway employees on December 22, 2023, detailing the situation and requesting that someone at Gateway contact me in order to resolve the situation. I have yet to be contacted by anyone with Gateway. I mentioned to Mr. Montante during our call that my truck is a family vehicle and relied on daily. This means I could not risk continuing to drive my truck without risking my family’s safety and damaging the motor unless immediate repairs were made because the extent of the damage to the oil pan threads was unknown. While working to find a solution, I discovered drain plug was over tightened which stripped the oil pan drain hole threads and chipped the surface of the drain hole opening. The oil filter was also over tightened.

Service was performed in a timely manner as is my usual - Buck

Service was performed in a timely manner as is my usual experience. I've bought vehicles from this dealership since the 90's. I've always trusted Mark Poth and team with all service concerns including oil changes.

They make the service easy and pleasant. - beardiemom1

They make the service easy and pleasant. Easy to talk to service advisors who keep you informed of progress.

My questions are answered and problems handled quickly. - bweilert

My questions are answered and problems handled quickly. Terrific personnel! I highly recommend Quick Lane Service.

Needed headlight replaced but had no appointment. - tomdowning421

Needed headlight replaced but had no appointment. Service tech, I think named Allisin, said she didn't want me to wait 2 hours. She told me to lesve the car there, go inside, buy new light and service manager could install right there. It took only 10 minutes and they didn't even charge me for labor. Amazing service! That's why they've been our dealer for 5 years

The sales guy told me to place a review I personally - Najera8

The sales guy told me to place a review I personally drive a 22 corolla I live my car but the service department sucks they don’t have a loaner when I need to serve my car.

Service department is amazing quick fast and friendly. - KarenC93

Service department is amazing quick fast and friendly. They took care of my concern and provided alternative transportation, I end up getting a loaner while my vehicle is was down for repair. The Service Advisor was efficient told me of prices and there was no surprises when picking up the vehicle. Highly recommend anyone looking to get some service for there Acura to give Vandergriff Acura an Opportunity.

Westway Fords service department is very professional and - Keisha

Westway Fords service department is very professional and attentive. My service advisor Lakia Edison went above and beyond to help me. I will be back

Their response to my review of how they handled my - m_axelsen15

Their response to my review of how they handled my situation with my 2016 Corvette said they would review my complaint and respond to me directly. Well it’s been a few weeks and I don’t get any response. Just a xxxxxxxx response I guess to make people think they’re concerned about customer satisfaction. Mike Axelsen