3,966 Texas Tesla/1000 Service Centers

Worst service experience EVER! - wild_beagle

Worst service experience EVER! Dropped my car off for a recall issue on a Monday, never heard a word from my service advisor until Thursday when a text was sent to my relative (designated contact) to notify the parts were in (parts we were never told about) and then after my relative contacted them on Friday they said the car would be done that afternoon. I went to pick up the car, again never spoke to my service advisor, drove my car home. Two days later I get emails that my car had been transferred to service....and then one about pending issues they had identified. I already had the car home. No communication NONE! They did replace a part, under extended warranty, but I think only because my relative had to convince them. Now I have another issue that will require going to a dealer and there don't appear to be any local service centers with good reviews. UGH!

It is a great dealership always take real good care of me - Gerardopena251

It is a great dealership always take real good care of me and my vehicle great team in the service department from drive manager to service advisor all the way to the professional techs super happy with my service

Claudio Meza was very friendly, honest, up front, and - bnwhite711

Claudio Meza was very friendly, honest, up front, and helpful! I didn't feel pressured at any point of the service.

Very welcomed feeling every time like they remember who - kourtneyfuqua

Very welcomed feeling every time like they remember who you are and always willing to help with a smile!!!

Zander Sickles, my service writer did an excellent job, - Service customer

Zander Sickles, my service writer did an excellent job, stayed past end of shift to make sure all work was done correctly.

Service manager Jarod was so incredibly helpful and - Carol M

Service manager Jarod was so incredibly helpful and personable. He has great customer service skills and I am extremely happy with the care I received

Excellent repair. - Lonnie P

Excellent repair. Even though Gay is not in my immediate area, I will return for service

The service was friendly and fast. - apanders1969

The service was friendly and fast. You feel welcomed the moment you walk in. The staff is all smiles.

I have always used this dealership and repair shop - Mary

I have always used this dealership and repair shop because they take really good care of my car after the sale. I am grateful for a trustworthy place like this. I love my little car!! I love Gene Messer Volkswagen! 🥰

Great and fast service, as able to get an oil change done - GM

Great and fast service, as able to get an oil change done quick along with a free hand car wash.

The Service Writer, Kimberly is the worst that I have - None

The Service Writer, Kimberly is the worst that I have every spoke with. The start of the process appeared to be smooth as I had my son and wife drop off my Nissan Titan. I had a detailed list that my son gave to K. Only 3 of the six items were addressed and she cleverly added a brake flush at over $200.00 in and the vehicle has just over 32,000 miles! I spoke with her on the phone, or that was my intent, but I was talked over and dismissed and mislead. She quickly gave me a rundown on what was done, not an explanation, just a quick half rundown. I presumed it was correct and agreed. When I got in the vehicle, the next morning, I was not happy, I called and spoke with the Service Manager and at first, she was engaged and presented as wanting to help, I thought to myself, this is good. She was to check into somethings and get back with me. I was promised a call on the following Monday. I had to call her two days later, on Wednesday, as she was apparently not intending to call me after the dealership had gotten together and decided how they were going to spin things, so much for being promised a call as everything had changed. She was fully on board with what took place and this was a waste of time. I WILL NEVER DO BUSINESS AT GRUBBS NISSAN again! The service department is not trust worthy and they do not follow the law! A work request is supposed to be totaled up as to cost, signed and then if the work to be done is more than 20% above the cost of the estimated price, it must be authorized by the responsible party. Not a GRUBBS NISSAN, they do the work, without a signature, and then quickly explain what was done and not in any type of detail, they overcharge and do not tell you the cost until you are ready to pick up your vehicle. They certainly do not do as asked, not even with a clear set of up typed instructions as to what you the owner wants done. STAY away from this place or at least Kimberly and the Service Manager as a minimum. I will not return to them, if I cannot find another dealership that can do the work properly, I will sell my Nissan Titan and purchase a different vehicle. Please feel free to contact me if you have any questions. Disgraceful to say the least!!!!!!!!!!

Easy to schedule, kept me up to date on status, timely - jrod1991

Easy to schedule, kept me up to date on status, timely repair, honest assessments on other inspection points

The service department at San . - carttan

The service department at San .Marcos Honda is superb. I've had the same service advisor for 15 years

I was able to schedule my oil change quickly and - Rachel Jasso

I was able to schedule my oil change quickly and effortlessly. Craig was assigned to me and was attentive to my needs. He kept me informed on the progress of the work that was done on my car and clearly explained what was needed to be done on my car. I prefer IPAC Nissan to care for my car.

Excellant customer service, expresses appreciation for - eaglecrest6

Excellant customer service, expresses appreciation for choosing the dealership for my vehicle requirements and any service that needs to be completed.

They get you in and out in no time! - k_blair

They get you in and out in no time! Very good customer service. Always very helpful!

McGavock Nissan provides excellent vehicle care in a - carreavian

McGavock Nissan provides excellent vehicle care in a timely manner. A representative keeps the vehicle owner updated on repair work as it proceeds. All stall I've dealt with have been courteous, professional and just plain nice. I've been with Nissan for about 25 years and have no desire to find another car dealership.

Appreciate everyone for their great service. - karen_line

Appreciate everyone for their great service. Very professional. Can't think anything else to say

Nice showroom and waiting area. - jeggleston1

Nice showroom and waiting area..helpful and customer service oriented , information provided is easy to understand

Friendly and hard working mechanics and staff. - andres_cerda2001

Friendly and hard working mechanics and staff. If only they hard more hands so wait times are not 3+ hours for an oil change an increase of pay would not hurt. In all I feel they did everything they could to service my car in a timely manner with the quality I expect from a dealership service center.

One of the best places I’ve ever visited for service. - balamopope

One of the best places I’ve ever visited for service. I arrived and was in and out in about 50 minutes. The service Wes quick and efficient

Once again have received excellent service from Silsbee - JMLBPC0707

Once again have received excellent service from Silsbee Toyota. Every one was friendly, professional, got the job done

Liz French is the best. - ML Bailey

Liz French is the best. So helpful and welcoming!! Her communication about my car was great!!

They was very efficient and helpful with my car I will - smullings681

They was very efficient and helpful with my car I will definitely make them my go to dealership even though I live I Midland

I leave close from there and I been very satisfied with - sonador63

I leave close from there and I been very satisfied with the service. The advisors has been very professional all the time . But the only things is the time that we have to wait for me was over 3 hours .

They have great service and deals. - william.golaz

They have great service and deals. I believe we currently have our 6th and 7th vehicles from this dealer. Great service team.

Great service fast and friendly. - MSANCHEZ79902

Great service fast and friendly. Definitely my new favorite place to get my Kia serviced.

The service staff were awesome! - Cmower

The service staff were awesome! They understood the issue with my car and were able to get me in and out quickly. Great service!

My experience with the Service Department at Audi - Monicky20

My experience with the Service Department at Audi Dominion specifically under the direction of Modja has been nothing short of a complete disappointment, marked by poor customer service, an alarming lack of accountability, and an utter disregard for basic professionalism. For the past two years, I have been grappling with a persistent oil consumption issue with my vehicle a defect that has caused me repeated inconvenience, and emotional frustration. Throughout this ordeal, I approached every interaction with patience, grace, and respect, consistently giving the benefit of the doubt and trusting that Audi Dominion would ultimately do the right thing. Unfortunately, kindness and understanding seem to yield no results under Modja’s leadership only negligence, indifference, and, frankly, mistreatment. Repeatedly, I encountered delayed responses, vague explanations, and empty reassurances that led absolutely nowhere. Promises were made but rarely honored. Concerns were dismissed or brushed aside, as if my time, my safety, and my financial investment in the Audi brand were utterly meaningless. It is disheartening to realize that nice, patient customers are often the ones taken the most advantage of strung along until they reach their absolute breaking point. Despite the vehicle being in the shop for months at a time, and despite the glaring, ongoing issues, Modja’s handling of my situation was disturbingly passive and careless. I had to constantly follow up to get basic answers and even then, the communication was fragmented and often dismissive. There was never any true sense of urgency or ownership only excuses and a clear desire to deflect responsibility. After two years of enduring this, my limits have been exhausted. What should have been a relationship based on trust and customer loyalty has instead become a cautionary tale. If you are seeking service that is thorough, communicative, and genuinely invested in resolving your issues, I would strongly advise you to look elsewhere. My experience with Modja and the Audi Dominion service department is a testament to what happens when leadership fails its customers at every level. Audi claims to stand for luxury, reliability, and excellence yet none of these values were remotely reflected in the way I was treated. I can only hope that by sharing my experience, others will be spared the same frustration and profound disappointment.

JT was knowledgeable and very interactive with me as a - Lomarwilson

JT was knowledgeable and very interactive with me as a customer. The service dept is good but JT made my experience above great.