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Park Place Motorcars Mercedes Porsche Smart - Dallas, TX

On 6/16/2009 12:00:43 PM guy45 wrote:
Walked in to discuss a possible lease on a new E350. Got caught by a high-pressure salesman. Although I told him I wasn't going to make a decision today, he kept trying to pressure me to commit to a "deal" without showing me anything in writing. I left, and vowed never to return. Why the hell does this dealer think that treating a potential MB customer like a Kia customer will result in sales? I'll be waiting for the new 2010 anyway, but it won't be from this dealership.

Park Place Motorcars Mercedes Porsche Smart - Dallas, TX

On 6/11/2009 12:15:30 PM jdropper wrote:
I called a week in advance and shared what my needs were to Shakir Ewell on a 2005 SL500 as well as 2001 SLK320. He listened attentively, took notes and confirmed my appointment. Upon my arrival on the following Wednesday, my appointment was not scheduled and there was no indication that I would bring both cars in for service. (That was my first que to turn and run, needless to say, I gave them the benefit of the doubt) He grabbed his scanner and began to re-enter everything I mentioned a week prior to my visit.

Nearly $10,000 later, the cars were serviced and fixed so we thought. On the SLK320, the primary reason for bringing the vehicle in for service was for the air condidtioning blowing cold and hot air ... Upon their completion...When the driver brought the car around to me... the a/c was still blowing hot air and the service light was still on. I immediately brought this to the Service Manager's attention, Ted Wernemont; however, that was a mute point. He stated that when they (the Service Technicians/Mechanics) checked the vehicle the a/c worked perfectly fine and that they would consider re-evaulating the vehicle; however, there would be another service charge along with a payment required for any additional repairs that may be necessary. They refused to honor the service provided and then lied about the job being completed accordingly.

This was the first part of my dilemma and I will share the second half shortly. Park Place Motorcars of Dallas offers the WORST SERVICE and commitment to Customer Satisfaction I have ever seen. Sleezy, Conniving, Manipulative and Treacherous doesn't begin to describe the experience I've encountered with these people. Beware and Stay away from this dealership!