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Mercedes-Benz of San Juan

San Juan, TX

Overview
Reviews
4.7
423 Reviews
Call Dealership (956) 715-8800
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400 E Expressway 83

San Juan, TX

78589

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Showing 423 reviews

April 24, 2024

Worst sales experience here I have had of buying cars for 50 years. If you have an out of state trade I would forget it. More

by captainone
Recommend Dealer
No
Employees Worked With
Geo Flamenco, Isaiah Calzada
Report | Print
Apr 29, 2024 -

Mercedes-Benz of San Juan responded

Thank you for your review. We're disappointed to see this feedback, as our team put in great effort to ensure a seamless experience. We understand your interest in one of our pre-owned vehicles and your intention to trade in your current vehicle. As explained, it is standard practice for us to physically inspect trade-in vehicles before finalizing transactions. We informed you that we would need to have the vehicle brought to us to move forward, yet you declined. We'd also like to note that both of your sales consultants worked diligently to provide a professional experience, and unfortunately, they were not met with the same level of respect. We appreciate your feedback and wish you the best in finding a dealership that better suits your needs. Take care. - The Team at Mercedes-Benz of San Juan

Helpful
March 17, 2024

Worst experience Response Javier H. , lying me about pulling my credit .I have preapproved a good interest with a credit union and don't was agree .Lying me i will have soft pull ,and a More

by Istvan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Javier Hinojosa
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Mar 18, 2024 -

Mercedes-Benz of San Juan responded

Istvan, thank you for sharing your concerns with us. Providing a seamless experience to each guest is our top priority, so we are disappointed that things did not go as expected. Upon investigating this further, we can confirm that your Sales Consultant followed the standard sales process. Our records indicate no discrepancies in communication or transparency, so I'd appreciate the opportunity to learn where we went wrong. Please feel welcome to contact me directly at Jordan.Cantu@mbofsj.com. Thank you again and I look forward to your email. - Jordan Cantu, General Sales Manager

Helpful
January 24, 2024

Impressive customer service! Joe Trevino, along with Modesto and Frank, went above and beyond in leading our way! We are grateful, and we look forward to their expertize in the More

by Mabe
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Trevino
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Feb 06, 2024 -

Mercedes-Benz of San Juan responded

Mabe, thank you for sharing this raving review for Joe, Modesto, and Frank! Your support means the world to us and we wish you all the best with your new vehicle. Happy cruising! :) - The Team at Mercedes-Benz of San Juan

Helpful
December 31, 2023

Service dept does poor job, always behind on work, I have to drive to San Antonio More

by Jimmy Montez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Poor service , Wendy Vazquez, Juan Hernandez, David Casados , Mike Santos Jr.
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Jan 05, 2024 -

Mercedes-Benz of San Juan responded

Jimmy, thank you for providing this feedback. It is always our goal to exceed each client's expectations, so we're saddened to see you were not left with a better impression. We acknowledge your desire for same-day completion of the vehicle, however, some diagnostic procedures require a longer timeframe to accurately determine certain issues. According to our records, we were unable to identify any issues with the vehicle while it was at our service department and we apologize for any inconvenience with this. I understand that you have found a different dealership to address your concerns, and if there is anything I may assist with further, please do not hesitate to contact me directly at Juan.Hernandez@mbofsj.com. Thank you again and have a great rest of your day. - Juan Hernandez, Service Manager

Helpful
December 29, 2023

Great experience. Very professional and welcoming. From the first contact through completion of contract was seamless. More

by k.earlene.lara
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Escamilla (5 stars too!), Isaiah Calzada, Modesto Montemayor
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Feb 06, 2024 -

Mercedes-Benz of San Juan responded

Thanks a million for providing this encouraging feedback for our team! We appreciate you supporting what we do here and hope you enjoy your new vehicle for much time to come. :) - The Team at Mercedes-Benz of San Juan

Helpful
December 01, 2023

Greeted at the door, was offered a drink or snack, very polite and professional, impressed with the service More

by Alberto Martinez
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joe Franco, Jaime Cantu, Ricardo Gonzalez
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Dec 15, 2023 -

Mercedes-Benz of San Juan responded

Thanks for supporting what we do here, Alberto! It's fantastic to see that our team provided an impeccable experience from start to finish. If there is anything we may assist with in the future, please do not hesitate to let us know! :) - The Team at Mercedes-Benz of San Juan

Helpful
July 20, 2023

Service is always exceptional here! Mike Santos is a true professional! Great personality and courteous. My salesperson is also great. Geo Flamenco came by to say hello. He just doesn’ More

by oink7326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Santos Jr.
Report | Print
Aug 17, 2023 -

Mercedes-Benz of San Juan responded

Thank you so much for supporting what we do here! Words cannot describe how much we appreciate this generous feedback you have provided for Mike and Geo, and we will be sure to relay this to them. We are grateful for your support and look forward to your next visit! :) - The Team at Mercedes-Benz of San Juan

Helpful
June 20, 2023

Great service, great staff very attentive to my needs. Will definitely recommend, this dealership. Javier walked me through the process and made my experience worthwhile. More

by jpena_2004
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Javier Hinojosa
Report | Print
Jun 21, 2023 -

Mercedes-Benz of San Juan responded

Thanks a million for selecting us to assist with your vehicle purchasing needs! It's fantastic to see that your experience was seamless from start to finish and we will be sure to pass your kind sentiments on to Javier. Enjoy your sweet new ride and welcome to our MBSJ family! :) - The Team at Mercedes-Benz of San Juan

Helpful
May 12, 2023

Exceptional Service and Aaron was very attentive thru out the process of dropping off and picking up the vehicle. More

by GEORGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Del Fierro
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May 15, 2023 -

Mercedes-Benz of San Juan responded

Thanks for the love, George! Words cannot describe how much we appreciate your generous feedback toward Aaron, and we will make sure he receives this recognition. If there is anything you need assistance with in the future, please do not hesitate to let us know. Thank you again and happy cruising! :) - The Team at Mercedes-Benz of San Juan

Helpful
May 02, 2023

Very nice facility. Friendly and professional staff. I enjoyed the snack bar. Good coffee and tea. More

by Michael
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Ortiz Jr., Jordan Cantu , Sam Vasquez
Report | Print
May 02, 2023 -

Michael responded

Great job keep it up.

May 09, 2023 -

Mercedes-Benz of San Juan responded

Michael, thank you for the friendly feedback! We're thrilled to hear that you enjoyed your experience. We take great pride in providing a welcoming and comfortable environment for our customers, and we are delighted that you appreciated our efforts. Our cafe is just one of our many attempts to make our clients feel at home, and we are glad that you enjoyed it. Congratulations on your new purchase and happy cruising! :) - The Team at Mercedes-Benz of San Juan

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